Course information

VeriSM™ Plus Course Outline

Module 1: Service Organisation

  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 3: VeriSM™ Model

  • Principles
  • Management Mesh
  • Adapting the VeriSM™ Model

Module 4: Progressive Practices

  • Agile
  • DevOps
  • SIAM
  • Lean
  • Shift Left
  • Customer and User Experience
  • Continuous Delivery

Module 5: Innovative Technologies

  • Impact of Technology
  • Cloud Technology
  • Virtualisation
  • Automation
  • Big Data and Internet of Things
  • Mobile Computing
  • Bring Your Own Device
  • Server-Less Computing
  • Artificial Intelligence
  • Robotic Process Automation
  • Machine Learning
  • Containerisation

Module 6: Getting Started with VeriSM™

  • Reactive to Proactive
  • Lens Analysis

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Who should attend this VeriSM™ Plus Course?

This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices.  It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:

  • Service Management Professionals
  • Business Process Managers
  • Digital Transformation Specialists
  • Project Managers
  • Product Managers

Prerequisites of the VeriSM™ Plus Course

Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

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What’s included in this VeriSM™ Plus Course?

  • VeriSM™ Plus Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Plus Certificate 
  • Digital Delegate pack consisting of course notes and exercises

VeriSM™ Plus Exam Information

The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Pass Mark: 65% 
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Plus exam is carried out through EXIN.

Why choose us

Our London venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

London is the most populous city and is the capital city of England. It currently has an estimated population of over 8.5 million inhabitants living and working within the city. The education in London schools follow the British educational system and is divided into three levels: Primary School, Secondary Schools and Higher Education.Like other cities in England, education is compulsory for children up to the age of 16. Schools in London are organised by the London boroughs and are state funded including; City and Islington College, Leyton Sixth Form College, Ealing, Hammersmith and West London College, Bethnal Green Academy, and Tower Hamlets College. London also provides private schools such as City of London School, University College School, Highgate School and Westminster School and Harrow, St Paul's School. London also offers a large number of universities including; University College London (UCL) which was established in 1826 and is the highest ranking university on London as the 7th highest in the world; it has over 28,000 students attending.Imperial College London was founded in 1907 and is the 8th highest university in the world; it specialises in Science and Technology and contains over 15,000 students. King's College London as founded in 1829 making this university the oldest and has the largest college in London. It is ranked 19th worldwide and has over 22,000 students. London School of Economics and Political Science (LSE) was established in 1895 and is the only university in the UK that specialises in Social Sciences; it now has over 9,000 students and is ranked 35th among universities worldwide.

Popular searched areas in and around London include:-

  • Angel
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  • Canary Wharf
  • Chelsea
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  • Covent Garden
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  • Shoreditch
  • Tottenham
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Address

3 Thomas More Square
8th Floor
Thomas More Street
London
E1W 1YW

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Plus Training in London. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Plus Training in London, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's VeriSM Training | VeriSM Plus Training in London. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led VeriSM Training | VeriSM Plus Training in London sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM Training | VeriSM Plus Training in London FAQs

Please arrive at the venue at 8:45am.
Delegates wishing to attend this VeriSM™ Plus training must hold one or more of the following: VeriSM™ Essentials Certificate A Current foundation certificate in IT Service Management (ITIL® Foundation)
This VeriSM™ Training course is aimed at all professionals and organisation involved in delivering value to customers through delivery, development, operation and/or promotion of services. VeriSM™ Plus training is recommended for graduates and undergraduates who are looking to join an organisation and required a basic understanding of IT Service Management. This VeriSM™ training course is also designed for Manager and executives who are involved in the delivery of value to customers and required knowledge in IT Service Management.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for VeriSM™ Plus certification in London starts from £1495
The Knowledge Academy is the Leading global training provider for VeriSM™ Plus.
Please see our VeriSM™ courses available in London
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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