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Telesales - Selling Skills

  • Learn key telephone techniques
  • Understand how to identify the exact needs of the customers
  • Practice new skills in a low-pressure environment
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Courses delivered by world class training instructors
  • Training provided in luxury venues
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today        

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Effective Call Centre Management 07/04/2017 Buxton
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 London
1 day £1299 Book now Enquire
Effective Call Centre Management 07/04/2017 Teesside
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Poole
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Preston
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Doncaster
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Darlington
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Guildford
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Peterborough
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Edinburgh
1 day £1499 Book now Enquire
Effective Call Centre Management 07/04/2017 Newcastle
1 day £1499 Book now Enquire
Effective Call Centre Management 07/04/2017 Maidstone
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Bromley
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Harrogate
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Corby
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Bracknell
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Heathrow
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Swindon
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Warrington
1 day £1699 Book now Enquire
Effective Call Centre Management 07/04/2017 Watford
1 day £1699 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction

This two-day course will provide candidates with the opportunity to gain an insight into the techniques that contribute to effective telesales calls.

Participants of the course will use practical sessions to develop tools that can be applied in their own workplace in order to achieve improved sales success.

Pre-Requisites

There are no pre-requisites required for this course.

Who should attend?

This course is suitable for personnel who manage in-bound and out-bound sales calls who wish to develop the skills necessary to achieving better performance.

What will you learn?

  • Candidates will study a five-stage process that has been proven to make telesales calls up to ten times more effective
  • Strategies for gaining commitment from customers
  • Techniques for differentiating yourself and your proposition from your competitors  

Course Outline

  • Understanding the significance of tone, projection and pace in verbal communications
  • Understanding the significance of prior planning and research
  • Strategies for building a strong and immediate rapport
  • Techniques for developing effective opening statements in order to create a positive impact
  • Gaining familiarity with a proven sales process
  • The importance of following a coherent structure in order to maintain a focused sales call
  • Strategies for cross-selling and up-selling
  • Strategies for capitalising on sales through the recognition of buying signals
  • How to effectively close a call
FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the prerequisites?

    There are no prerequisites for this course

  • What is the duration of the course?

    2 days

  • Do I need to bring anything with me to the course?

    A note pad and pen

  • What exam do I need to take?

    No examination is required for this course, however an assessment will take place

  • What does The Knowledge Academy provide me with on the course?

    Delegate pack consisting of course notes and exercises, manual, an experienced instructor and refreshments

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

What's Included?
  • Course Manual
  • Certificates
  • Experienced instructors
  • Refreshments
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