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Course information

BCS Specialist Certificate in Business Relationship Management Course Outline

This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:

Module 1: Introduction to Business Relationship Management (BRM)

  • History of ITSM
  • General Introduction to ITSM
  • Goal and Objectives of BRM

Module 2: BRM related Processes

  • BRM Concepts and Principles
  • ITIL® and its Application to BRM
  • Generic BRM Processes
  • Requirements of ISO/IEC 20000

Module 3: Tools, Methods, and Techniques

  • Definition of Assessment Criteria for Choosing Appropriate Tools
  • Selection of Appropriate Support Tools and Techniques
  • Justification, Procurement, and Implementation of Tools

Module 4: BRM Roles and Responsibilities

  • Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles
  • ITIL® and its use in Defining BRM Roles

Module 5: Control, Measurement, and Reporting Activities

  • COBIT® and its Application to BRM
  • Preparation of BRM Reports for Dissemination

Module 6: Analysis of Reports, Statistics, and Trends

  • Analyse Details of Reports
  • Identify Trends
  • Identify Weaknesses

Module 7: Interfaces and Dependencies

  • Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes
  • Define and Document Dependencies

Module 8: Planning, Improvement, and Implementation

  • Activities Involved in Planning BRM
  • Understand Potential Costs, Benefits, and Problems
  • Objectives and Scope of BRM
  • Review Functionality of BRM
  • Instigate Resolutions and Proactive Improvements 

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Who should attend this BCS Training Course?

This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.  

Prerequisites

Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.

BCS Specialist Certificate in Business Relationship Management Course Overview

The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.

This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.

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What's included in this BCS Training Course?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments

 

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BCS Specialist Certificate in Business Relationship Management Examination

Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.

In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.

Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:

  • 25 Questions
  • Multiple Choice
  • 90 Minutes in Duration
  • 16/25 Pass Mark (64%)
  • Closed Book

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Yes, The Knowledge Academy are fully accredited by BCS, The Chartered Institute for IT, for this BCS Specialist Certificate in Business Relationship Management training course.
Yes, in order to complete the course delegates must pass the associated examination.
The Knowledge Academy offer this BCS Specialist Certificate in Business Relationship Management in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
Yes, delegates need to have completed the ITIL® Foundation Certificate in Service Management and have at least a year of experience in a relevant IT role.
The price for BCS Specialist Certificate in Business Relationship Management  certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider in the world for BCS Specialist Certificate in Business Relationship Management .
Please see our Sales Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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