Troubleshooting Microsoft Exchange Online MS220 Training - United Kingdom

Troubleshooting Microsoft Exchange Online MS220 Training Course Outline

Module 1: Troubleshoot Exchange Online Mail Flow Issues

• Review and Interpret Message Headers
• Review and Interpret Message Trace Results and Policies
• Determine Affective Transport Rule or Conditional Routing Rule
• Identify Rules and Policies for Sending or Receiving Email
• Send or Receive Email and No NDR Is Generated or Displayed
• Mail Destined for One Tenant Is Incorrectly Routed to Another Tenant
• Delivery Delays

Module 2: Troubleshoot Mail Flow Issues with External Systems

• Read and Analyse SMTP Protocol Logs
• Mail Flow for Hybrid Deployments
• DNS-Related Mail Flow Issues
• SMTP Relay Issues
• SMTP Certificate Issues

       Module 3: Troubleshoot other mail flow issues

• Identify Types of NDRS and Interpret NDR Data
• Determine which Active Rules Impact Email Attachments
• Determine which Rules Are Triggered When an Email Arrives in A User’s Inbox
• Troubleshoot Issues Related to Blocked Attachment Types
• Troubleshoot Issues with Corrupted Inbox Rules

Module 4: Troubleshoot Issues Reported by Microsoft Defender for Office 365

• Determine why an Email is Marked as Spam
• Determine why Messages are Being Quarantined
• Determine whether The Sender SPF DMARC And DKIM Records Are Valid
• Troubleshoot Spam Filter Policies
• Troubleshoot Messages That Are Categorised as False Positive or False Negative

Module 5: Troubleshoot Compliance Issues

• Identify Roles Required to Perform eDiscovery Actions
• Describe Compliance Center Retention Policies
• Troubleshoot eDiscovery Issues
• Determine What Types of Holds Are Associated with An Item
• Troubleshoot In-Place and eDiscovery Holds
• Search for and Delete Email Messages in an Organisation
• Determine How to Clear or Purge Recoverable Item Folders

Module 6: Troubleshoot Retention Issues

• Describe Retention Tag Types and Actions
• Describe the Process for Calculating Item Retention Age
• Troubleshoot Issues Creating and Applying Retention Policies
• Review and Interpret Messaging Records Management (MRM) Mailbox Diagnostics Logs
• Interpret Message Properties Used by Message Records Management (MRM)

Module 7: Troubleshoot Office Message Encryption (OME) and S/Mime Issues

• Troubleshoot Issues with Messages That Are Not Encrypted or Decrypted as Expected
• Troubleshoot Issues Where External Users Cannot Decrypt Messages but Internal Users Can Decrypt Messages
• Troubleshoot Issues Reading, Replying To, Or Forwarding Protected Messages from Microsoft 365 On Mobile Devices
• Troubleshoot Mail Flow Rules
• Troubleshoot Revocation Issues for Encrypted Emails
• Troubleshoot S/Mime Issues

Module 8: Troubleshoot Mailbox Auditing Issues

• Troubleshoot Issues Searching Audit Logs
• Troubleshoot User Actions (For Example User Reports an Item Is Deleted but They Say They Did Not Delete it)
• Troubleshoot Bulk Actions Including Email Creation, Moves, Modifications, And Deletion
• Track Non-Owner Actions
• Troubleshoot Audit Log Retention Period Issues
• Troubleshoot Auditing Not Working

Module 9: Troubleshoot Journaling

• Troubleshoot Duplicate Journal Entries
• Troubleshoot Mail Not Being Journaled
• Troubleshoot Journal OME Decryption Issues

Module 10:Troubleshoot Connectivity and Authentication Issues

• Describe How to Obtain Outlook Client Configuration Information
• Troubleshoot Exchange Authentication Policies
• Troubleshoot Client Access Rules
• Troubleshoot Issues with Modern Authentication
• Troubleshoot Outlook on The Web (OWA) Sign-in Issues
• Troubleshoot Auto-Discover Issues
• Outlook Client Cannot Connect to Exchange Online Mailbox
• Troubleshoot Outlook Continuously Asking for Exchange Online Password

Module 11: Troubleshoot Calendaring Issues

• Review and Analyse Mailbox and Calendar Diagnostic Logs
• Troubleshoot Broken Manager/Delegation Issues
• Troubleshoot Resource Booking Assistant Issues

Module 12: Troubleshoot Calendar Sharing Issues

• Troubleshoot Permissions Issues Related to Calendar Sharing
• Troubleshoot Issues Publishing and Accessing Calendars Shared with External Users
• Determine Why Content for A Published Calendar Is Not Up to Date

Module 13: Troubleshoot Issues with Mobile Devices

• Identify Mobile Device Access States and What the States Indicate
• Review Mobile Devices Statistics to Confirm the Reason for A Block
• Review the Allow Blocked Quarantine (ABQ) List to Identify Blocked or Quarantined Devices
• Troubleshoot Exchange Device Access Rules
• Review and Interpret ActiveSync Logs to Troubleshoot Outlook Sync EAS Connection Issues
• Troubleshoot Connectivity Issues with Native ActiveSync

Module 14: Troubleshoot Provisioning Issues

• Interpret and Troubleshoot Validation Errors Encountered During Object Provisioning
• Determine When to Restore or Recover an Inactive Mailbox
• Troubleshoot Issues Managing Resource Mailboxes
• Troubleshoot Issues Purging Deleted Users

Module 15: Troubleshoot Recipient Issues

• Troubleshoot Automatic Email Forwarding
• Troubleshoot Matching Issues with Azure Ad
• Troubleshoot Distribution List Membership Issues (Including Dynamic Distribution Groups)
• Troubleshoot Issues with Archive Mailboxes Including Auto-Expanding Archive Mailboxes

Module 16: Troubleshoot Org-Wide Settings

• Troubleshoot Domain Setup and Configuration Issues
• Troubleshoot Address Book Policies
• Troubleshoot Address Lists
• Troubleshoot Allowed File Types
• Troubleshoot Mailbox Plans
• Troubleshoot Client-Access Services (CAS) Mailbox Plans

Module 17: Troubleshoot Public Folder Issues

• Troubleshoot Exchange Online Access to Public Folders
• Troubleshoot Mail-Enabled Public Folders
• Troubleshoot Issues Sending Email to Public Folders
• Troubleshoot Hybrid Access to Public Folders
• Troubleshoot Load-Balancing Issues for Public Folders

Module 18: Troubleshoot Hybrid Configuration Issues

• Troubleshoot Hybrid Configuration Wizard Issues
• Troubleshoot Hybrid Mail Flow Issues
• Troubleshoot Free/Busy Issues for Hybrid Deployments
• Troubleshoot Issues Synchronising Remote Recipient Attributes with Exchange Online

Module 19: Troubleshoot Migration Issues

• Troubleshoot Endpoint Creation Issues
• Review Migration Users and Move Requests
• Troubleshoot Slow Migrations
• Troubleshoot Data Consistency Score (DCS) Issues
• Troubleshoot Failed Migrations
• Troubleshoot Public Folder Migration Issues