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Duration: 5 Days*
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This three-day training course is designed to provide delegates with the ability to undertake planning and management tasks on Microsoft Exchange Server 2010 Unified Messaging. Delegates will learn the fundamentals of upgrading to the new server, including the new features, integration techniques, and the processes to support Unified Messaging.
After completing this course, delegates will be able to:
Module 1: Overview of Exchange Server 2010 Unified Messaging
This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
Module 2: Exchange Server 2010 Unified Messaging Architecture
This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.
Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support
This module explains the changes in Unified Messaging Server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
Lab: Installing a Language PackLab: Removing a Language Pack
Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging
This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.
Lab: Exploring Exchange Server 2007 Unified Messaging Objects Before and After
Upgrade Lab: Examining Network Trace for Different Call-routing Scenarios
Module 5: Call Answering Rules
This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
Lab: Working with Call Answering Rules
Lab: Troubleshooting with MFCMapi
Module 6: Voice Mail Preview
This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
Lab: Verifying Voice Mail Preview Settings
Lab: Observing How Voice Mail Preview Works and Fails
Module 7: Protected Voice Mail
This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
Lab: Configuring RMS
Lab: Configuring Protected Voice Mail
Module 8: Message Waiting Indicator
This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.
Lab: Verifying Message Waiting Indicator Settings
Lab: Setting Up SMS Text Message Notifications
Module 9: Faxing with Exchange Server 2010 Unified Messaging
This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.
Lab: Verifying Fax Provisioning
Lab: Changing Fax Configuration
Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging
This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 “better together.”
Lab: Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature
This course is ideal for delegates with existing knowledge of Exchange Server 2007 Unified Messaging features and functionality. The course is also beneficial to early adopters of Exchange Server 2010 who require information on new features, deployment issues, requirements, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.
Delegates will likely have:
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Microsoft Exchange Server Training
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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