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Planning, Deploying, And Managing Microsoft® Exchange Server 2010 Unified Messaging (M10508)

Key points about this course


Duration: 5 Days*

Accredited: Yes

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  • With exam preparation guidance, course materials, pre & post course support.
  • Fully accredited as a Microsoft Silver Learning Partner.
  • All-inclusive training delivered over three days by an expert trainer.

Available delivery methods for this course

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Course Information

Planning, Deploying, and Managing Microsoft® Exchange Server 2010 Unified Messaging Course Overview | M10508

This three-day training course is designed to provide delegates with the ability to undertake planning and management tasks on Microsoft Exchange Server 2010 Unified Messaging. Delegates will learn the fundamentals of upgrading to the new server, including the new features, integration techniques, and the processes to support Unified Messaging.

After completing this course, delegates will be able to:

  • Utilise the new features available in Exchange Server 2010 Unified Messaging
  • Identify Unified Messaging deployment planning concerns, including prerequisites and deployment scenarios
  • Describe the considerations involved in deploying an Exchange Server 2010 Unified Messaging solution
  • Determine which deployment type best suits their organisation’s requirements and understand its impact on deployment tasks and processes
  • Configure Exchange Server 2010 Unified Messaging components
  • Implement Exchange Server 2010 Unified Messaging features and policies
  • Use Exchange Server 2010 Unified Messaging tools

Planning, Deploying, and Managing Microsoft® Exchange Server 2010 Unified Messaging Course Outline | M10508

Module 1: Overview of Exchange Server 2010 Unified Messaging

This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.

Lessons:

  • Introduction to Exchange Server 2010 Unified Messaging
  • Overview of changes to Unified Messaging in Exchange Server 2010
  • Arbitration Mailbox
  • Improved Name Resolution

 

Module 2: Exchange Server 2010 Unified Messaging Architecture

This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.

Lessons

  • Exchange Server 2010 Unified Messaging Server Topologies
  • Exchange Server 2010 Unified Messaging Logical Design
  • Exchange Server 2010 Unified Messaging Server Capacity Planning
  • Exchange Server 2010 Unified Messaging Availability
  • VoIP Gateway Capacity Planning and Ports Calculation
  • Exchange Server 2010 Unified Messaging Audio Codecs

 

Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support

This module explains the changes in Unified Messaging Server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.

Lessons:

  • Changes in Exchange Server 2010 Unified Messaging Setup
  • Installing the Exchange Server 2010 Unified Messaging Server Role
  • Internationalisation

Lab: Installing a Language PackLab: Removing a Language Pack

 

Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging

This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.

Lessons:

  • Upgrade Requirements and Scenarios
  • Adding an Exchange Server 2010 UM Server to an Existing Exchange Server 2007 UM Environment
  • Call Flow After Introducing an Exchange Server 2010 Unified Messaging Server
  • Migration Issues

Lab: Exploring Exchange Server 2007 Unified Messaging Objects Before and After

Upgrade Lab: Examining Network Trace for Different Call-routing Scenarios

 

Module 5: Call Answering Rules

This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.

Lessons:

  • Call Answering Rules Overview
  • Administering Call Answering Rules
  • Troubleshooting Issues with Call Answering Rules

Lab: Working with Call Answering Rules

Lab: Troubleshooting with MFCMapi

 

Module 6: Voice Mail Preview

This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.

Lessons

  • What Is Voice Mail Preview?
  • Voice Mail Preview User Administration and Experience

Lab: Verifying Voice Mail Preview Settings

Lab: Observing How Voice Mail Preview Works and Fails

 

Module 7: Protected Voice Mail

This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.

Lessons:

  • Lesson 1: Overview of Protected Voice Mail
  • Lesson 2: Active Directory Rights Management Service
  • Lesson 3: Supported Protected Voice Mail Operations
  • Lesson 4: Implementing Protected Voice Mail

Lab: Configuring RMS

Lab: Configuring Protected Voice Mail

 

Module 8: Message Waiting Indicator

This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.

Lessons:

  • Overview of Message Waiting Indicator
  • Configuring Message Waiting Indicator
  • Message Waiting Indicator Design and Support Issues

Lab: Verifying Message Waiting Indicator Settings

Lab: Setting Up SMS Text Message Notifications

 

Module 9: Faxing with Exchange Server 2010 Unified Messaging

This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.

Lessons:

  • Overview of Faxing with Exchange Server 2010 Unified Messaging
  • Configuring Exchange Server 2010 Unified Messaging Faxing

Lab: Verifying Fax Provisioning

Lab: Changing Fax Configuration

 

Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging

This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 “better together.”

Lessons:

  • Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
  • Office Communications Server 2007 R2 Integration with Outlook Web App
  • Exchange Server 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice

Lab: Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature

Who should attend this Microsoft Exchange Server Course?

This course is ideal for delegates with existing knowledge of Exchange Server 2007 Unified Messaging features and functionality. The course is also beneficial to early adopters of Exchange Server 2010 who require information on new features, deployment issues, requirements, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.

Prerequisites

Delegates will likely have:

  • A comprehensive understanding of Exchange Server 2007 Unified Messaging features and functionality
  • Knowledge of Exchange Server 2010 Unified Messaging installation and setup
  • Awareness of Office Communications Server 2007 R2
Please arrive at the venue at 8:45am.
Delegates will likely have: A comprehensive understanding of Exchange Server 2007 Unified Messaging features and functionality Knowledge of Exchange Server 2010 Unified Messaging installation and setup Awareness of Office Communications Server 2007 R2
This course is ideal for delegates with existing knowledge of Exchange Server 2007 Unified Messaging features and functionality. The course is also beneficial to early adopters of Exchange Server 2010 who require information on new features, deployment issues, requirements, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 5 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

Planning, Deploying, and Managing Microsoft® Exchange Server 2010 Unified Messaging Exam Information | M10508

 

What's included in this Microsoft Exchange Server Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Dates & Prices

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Key points about this course


Duration: 5 Days*

Accredited: Yes


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Microsoft Exchange Server Training

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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