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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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IT Service Management

ITIL® Service Lifecycle - Service Design

  • ITIL® Service Lifecycle Service Design is fully accredited by PeopleCert
  • Includes all course materials, sample exams, exam, & certificate
  • Our ITIL® Service Lifecycle training courses have very high pass rates
Popular Course
Accredited:YesAccrediting body:ITIL (PeopleCert) Enquire See Prices From £395

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Course Information

ITIL® Service Lifecycle - Service Design (ITIL® SD) Course Outline

The course covers the following topics:

  • Concepts, Inputs, Outputs, and Activities

  • Principles and Processes

  • Organisational and Technological Issues

  • Interaction With Other Service Lifecycle Processes

  • Roles and Responsibilities

  • How to Measure Service Design

  • Technology and Implementation Considerations

  • Challenges, Critical Success Factors, and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

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ITIL® Service Lifecycle - Service Design (ITIL SD) Course Overview

This 3 day ITIL® Service Design course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Design exam, leading to the ITIL® Service Design certification.

 

ITIL Service Design is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Design concerns processes that must be addressed to meet organisational needs during the design of IT services, including architectures, processes, policies, and documentation.

 

By providing a comprehensive framework of what design activities should be carried out during the lifecycle, Service Design will be particularly beneficial to anybody involved in or requiring a management-level understanding of these activities.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend?

The course can benefit anybody who will be involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.

 

Prerequisites

You must have completed ITIL® Foundation before attending this course.

 

ITIL® Service Design Exam

The ITIL® Service Design exam measures knowledge of the Service Design stage of the lifecycle, covering issues such as principles, processes, organisations, and governance. The exam is:

  • 8 multiple choice questions

  • 90 minutes

  • Pass mark: 70% or 28/40

  • Closed book​


This ITIL® course includes the following:

  • ITIL® Service Design exam

  • The Knowledge Academy ITIL® Service Lifecycle - Service Design Manual

  • Certificate

  • Experienced ITIL® Trainer

  • Refreshments

Available delivery methods for this course:

Classroom

In-house

Online

Virtual

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Dates & Prices for ITIL® Service Lifecycle - Service Design

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

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How will you be funding your training?

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style


ITIL® Service Lifecycle - Service Design FAQs

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
We provide The Knowledge Academy courseware folder, ITIL® Service Design exam, official certificates and refreshments.
Yes, it includes an ITIL® Service Design exam
You can read more about ITIL® on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.
The Service Design exam is a 90 minute, multiple choice exam taken on the final day of the course.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell


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Trustpilot

As of 13th January 2018 we are no longer charging card fees for individuals in all EEA countries. So it's never been a better time to book online!

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