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ITIL® Service Lifecycle - Service Design

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Pre-course Reading: 2-5 Hours

Exam: Included

Accredited: Yes

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  • ITIL® Service Lifecycle Service Design is fully accredited by PeopleCert
  • Includes all course materials, sample exams, exam, & certificate
  • Our ITIL® Service Lifecycle training courses have very high pass rates

Available delivery methods for this course

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Course Information

ITIL® Service Lifecycle - Service Design (ITIL® SD) Course Overview

This 3 day ITIL® Service Design course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Design exam, leading to the ITIL® Service Design certification.

ITIL® Service Design is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Design concerns processes that must be addressed to meet organisational needs during the design of IT services, including architectures, processes, policies, and documentation.

This Service Design course opens by discussing the definition of service design, including its scope, value, and purpose. Service design, which is used to create IT functionalities, programmes, and more, also balances risk with value and demand. Its complex nature manifests in five key ways, explored throughout the course: the design of service solutions, the design of service management systems and tools, the design of management and technology architectures, the design of processes, and the design of measurement systems, methods, and metrics. Delegates can expect to learn about each of these aspects in detail, as well as how to design processes, the function of service level management, and when service catalogues and service catalogue management should be used. The course goes on to discuss availability, capacity, and IT service continuity management, before considering the role of information security in service design. The course also explores supplier management in relation to service design, and looks at the roles and preparation needed for the successful execution of this practice. Delegates will close out the course with an overview of the risks and practical considerations associated with service design, and leave with an in-depth understanding of the uses and importance of service design in a contemporary organisational context.

By providing a comprehensive framework of the design activities that should be carried out during the lifecycle, Service Design will be particularly beneficial to anybody involved in or requiring a management-level understanding of these activities.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Lifecycle - Service Design (ITIL® SD) Course Outline

The course covers the following topics:

  • Concepts, Inputs, Outputs, and Activities
  • Principles and Processes
  • Organisational and Technological Issues
  • Interaction With Other Service Lifecycle Processes
  • Roles and Responsibilities
  • How to Measure Service Design
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors, and Risks

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

Who should attend?

The course can benefit anybody who will be involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

 

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
We provide The Knowledge Academy courseware folder, ITIL® Service Design exam, official certificates and refreshments.
You can read more about ITIL® on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.
The Service Design exam is a 90 minute, multiple choice exam.

ITIL® Service Design Exam

The ITIL® Service Design exam measures knowledge of the Service Design stage of the lifecycle, covering issues such as principles, processes, organisations, and governance. The exam is:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book​

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready


This ITIL® course includes the following:

  • ITIL® Service Design exam
  • The Knowledge Academy ITIL® Service Lifecycle - Service Design Manual
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

Dates & Prices

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Pre-course Reading: 2-5 Hours

Exam: Included

Accredited: Yes


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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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