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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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ITIL® Service Capability - Operational Support And Analysis - United Kingdom

Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Includes all course materials, experienced trainer, the exam, & certificate.
  • ITIL® Service Capability Operational Support & Analysis is PeopleCert accredited.
  • All our ITIL® training courses are based on the latest version of ITIL®.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 250 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

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01344 203999

ITIL® Service Capability - Operational Support And Analysis Dates & Prices

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Mon 17th Aug 2020
Places available
Was: £2795
Now: £1795
Norwich
Mon 17th Aug 2020
Places available
£2995
Dublin
Mon 24th Aug 2020
Places available
€2995
Mon 24th Aug 2020
Places available
Was: £2795
Now: £1795
Tue 1st Sep 2020
Places available
Was: £2795
Now: £1795
Mon 7th Sep 2020
Places available
Was: £2795
Now: £1795
Nottingham
Mon 7th Sep 2020
Places available
£2995
Aberdeen
Mon 14th Sep 2020
Places available
£2995
Mon 14th Sep 2020
Places available
Was: £2795
Now: £1795
Glasgow
Mon 21st Sep 2020
Places available
£2995
Mon 21st Sep 2020
Places available
Was: £2795
Now: £1795
Mon 28th Sep 2020
Places available
Was: £2795
Now: £1795
Maidstone
Mon 28th Sep 2020
Places available
£2995
London
Mon 5th Oct 2020
Places available
£2995
Mon 5th Oct 2020
Places available
Was: £2795
Now: £1795
Mon 12th Oct 2020
Places available
Was: £2795
Now: £1795
Manchester
Mon 12th Oct 2020
Places available
£2995
Mon 19th Oct 2020
Places available
Was: £2795
Now: £1795
Brighton
Mon 19th Oct 2020
Places available
£2995
Southampton
Mon 26th Oct 2020
Places available
£2995
Mon 26th Oct 2020
Places available
Was: £2795
Now: £1795
Mon 2nd Nov 2020
Places available
Was: £2795
Now: £1795
Edinburgh
Mon 2nd Nov 2020
Places available
£2995
Newcastle
Mon 9th Nov 2020
Places available
£2995
Mon 9th Nov 2020
Places available
Was: £2795
Now: £1795
Mon 16th Nov 2020
Places available
Was: £2795
Now: £1795
Birmingham
Mon 16th Nov 2020
Places available
£2995
Mon 23rd Nov 2020
Places available
Was: £2795
Now: £1795
Reading
Mon 23rd Nov 2020
Places available
£2995
Sheffield
Mon 30th Nov 2020
Places available
£2995
Mon 30th Nov 2020
Places available
Was: £2795
Now: £1795
Cambridge
Mon 7th Dec 2020
Places available
£2995
Mon 7th Dec 2020
Places available
Was: £2795
Now: £1795
Milton Keynes
Mon 14th Dec 2020
Places available
£2995
Mon 14th Dec 2020
Places available
Was: £2795
Now: £1795

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 250  Remaining (Live Counter)

Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7


Course Information

ITIL® Operational Support and Analysis Training Overview

This 5 day ITIL® Operational Support and Analysis course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Operational Support and Analysis exam, leading to the ITIL® OSA certification. The exam is included.

This Operational Support and Analysis begins with an overview of event management, discussing its purpose and scope in relation to operational support. Delegates will evaluate the role of configuration items, error messages and event detection, and challenges to successful event management. The course then moves on to incident management, delineating how to prioritise incidents and escalate where necessary, as well as exploring the relationship between problems and incidents. Those attending the course will also learn about fulfilling service requests, including the most effective ways to boost customer satisfaction and handle requests efficiently, as well as the channels, processes, and elements of automation most appropriate for request fulfilment. Building on the concepts introduced in incident management, the course also explores the problem management process, offering a variety of methods by which problems can be resolved or minimised. Delegates will subsequently be introduced to access management, explaining the concepts of user privileges in addition to tracking access, restricting rights, and monitoring user statuses.

The course also covers the various functions of service operations, from the role of service desks and how to manage them to the importance of IT operations management. Finally, the course will discuss the practical considerations of service operation, including how to manage change and risks. Delegates can expect to gain a full and thorough understanding of Operational Support and Analysis, and leave with an awareness of how to apply the concepts covered to their own organisational frameworks.

ITIL® Operational Support and Analysis are one of the nine Intermediate ITIL® training courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the four courses which make up the Service Capability Stream. Operational Support and Analysis concerns practices for event, incident, request, problem, access, technical, IT operations and application management.

By providing a comprehensive framework of what practices should be followed to manage the operation of services, Operational Support and Analysis will be particularly beneficial to anybody involved in these activities.


ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Operational Support and Analysis Training Outline

The course covers the following topics:

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation

*The ITIL® Operational Support and Analysis exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL Training Course?

The course will benefit anybody who wishes to gain knowledge of or apply OSA practices, including IT Professionals, Business Managers, Business Owners, and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and the ITIL® Operational Support and Analysis exam.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Capability - Operational Support and Analysis certification in the United Kingdom starts from £1795
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Capability - Operational Support and Analysis.
Please see our ITIL® Training courses available in the United Kingdom

What's Included in this ITIL Training Course?

This ITIL® course includes the following:

  • ITIL® Operational Support and Analysis exam
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL®  Operational Support and Analysis Training Examination

The ITIL® Operational Support and Analysis exam measures knowledge of the Operational Support and Analysis processes of the lifecycle, including core activities and techniques.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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