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ITIL® Practitioner Residential

Key points about this course

Duration: 2 Days*

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  • Our ITIL® Practitioner training course is fully accredited by PeopleCert
  • Includes official course materials, candidate pack, exam, and certificate 
  • High pass rates, having successfully trained over 10,000 delegates in ITIL®

Available delivery methods for this course

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Course Information


ITIL® Practitioner Residential Training Course Overview

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course lasts for 2 days and includes the Practitioner exam on the final day.

Our comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.

This practical level of understanding makes ITIL® Practitioner particularly suitable with introducing ITIL® into the workplace.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Practitioner Residential Training Course Outline

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Practitioner Residential Training Course?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

ITIL® Practitioner Residential Prerequisites

You must hold the ITIL® Foundation certificate to attend this course and take the ITIL® Practitioner exam.

Please arrive at the venue at 8:45am.
You must hold an ITIL® Foundation Certificate (v3 or v2011), gained by attending and successfully completing the ITIL® Foundation Course.
Anybody interested in practical guidance for implementing ITIL® in an organisation.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [2] day's
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's included in this ITIL® Practitioner Residential Training Course?

The following is included with our ITIL® Practitioner training course:

  • The ITIL® Practitioner Examination
  • The Knowledge Academy ITIL® Practitioner Manual 
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments

ITIL® Practitioner Exam Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

Dates & Prices

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Key points about this course

Duration: 2 Days*

Why choose TKA logo

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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