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Course Information

ITIL® Service Capability - Planning, Protection, and Optimisation Training Outline

The course covers the following topics:

  • Service Management as a Practice
  • PPO Processes
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Risks and CSFs
  • Roles and Responsibilities
  • Service Management Tools and Technology
  • Implementation and Improvement Considerations

*The ITIL® Planning, Protection and Optimisation exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend this ITIL Training Course?

The course will benefit anybody who wishes to gain knowledge of or apply PPO practices, including IT Professionals, Business Managers, Business Owners, and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

ITIL PPO Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® Service Capability - Planning, Protection, and Optimisation Training Overview

This 5-day ITIL® Planning, Protection, and Optimisation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Planning, Protection, and Optimisation exam, leading to the ITIL® PPO certification. The exam is included.

ITIL® Planning, Protection, and Optimisation is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the four courses which make up the Service Capability Stream. Planning, Protection, and Optimisation concerns practices for capacity, availability, IT service continuity, information security and demand management.

This course explores the importance of careful planning, including planning for contingencies, disasters, and more, within the ITIL® Service Lifecycle. Delegates can expect to learn about designing services, including what to prioritise and how to identify service and business requirements and translate these into features; capacity management, which includes monitoring and tuning business activities, producing forecasts and capacity plans, and responding to incidents; and availability management, which covers implementing and improving an IT service, creating availability plans, conducting regular service tests, and analysing/evaluating failures to create useful feedback for future iterations of this process. The course then proceeds to cover IT service continuity management, teaching delegates how to use business impact analyses and risk analyses amongst other tools, as well as explaining why these are useful in the ITIL® Service Lifecycle.

Delegates will also learn about the importance of information security management, including how to create, implement, document, and evaluate IT security controls as well as how to manage security in relation to suppliers and external parties. The course also covers the supportive role of demand management before concluding with a look at the practicalities and roles associated with Planning, Protection and Optimisation, considering how to measure and improve PPO abilities. Individuals attending this course can expect to leave with a holistic understanding of PPO's role in the ITIL® Service Lifecycle and an awareness of how it might be applicable in their own practical contexts.

By providing a comprehensive ITIL® framework of what practices should be carried out to manage the Service Design stage, this Planning, Protection, and Optimisation course will be particularly beneficial to anybody involved in these activities.

 

This ITIL® Service Capability - Planning, Protection, and Optimisation course is fully accredited by PeopleCert on behalf of AXELOS.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

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ITIL® Service Capability - Planning, Protection, and Optimisation Exam Information

The ITIL® Service Capability - Planning, Protection, and Optimisation exam measures knowledge of the Planning, Protection, and Optimisation processes of the lifecycle, including core activities and techniques. The exam is:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book​

What's Included in this ITIL Training Course?

This ITIL® course includes the following:

  • ITIL® Service Capability - Planning, Protection, and Optimisation exam
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and the ITIL® Planning, Protection, and Optimisation exam
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Capability - Planning, Protection, and Optimization certification in the United Kingdom starts from £1795
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Capability - Planning, Protection, and Optimization.
Please see our ITIL® Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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