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ITIL® Service Lifecycle - Managing Across The Lifecycle

Key points about this course


Duration: 5 Days*

Pre-requisites: - ITIL® Foundation

Exam: Included

Accredited: Yes

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  • Includes all official course materials, the exam, & completion certificate
  • ITIL® Service Lifecycle Managing Across the Lifecycle is accredited by PeopleCert
  • We are one of the world's largest providers of ITIL® training courses

Available delivery methods for this course

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Online

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Course Information

ITIL® Service Lifecycle - Managing Across The Lifecycle (ITIL® MALC) Course Overview

Our ITIL® MALC course lasts 5 days and prepares you to take the ITIL® MALC exam and receive ITIL® Expert certification.

 

The final course in the ITIL® Certification Scheme, ITIL® Managing Across the Lifecycle (MALC) allows professionals to gather all the knowledge they have acquired throughout their ITIL® studies and learn how each stage fits together, demonstrating a full understanding of the ITIL® service lifecycle. Designed for those who have gained 17 credits through the completion of ITIL® Foundation and a combination of the Intermediate modules, ITIL® MALC is a prerequisite for ITIL® Master level.

 

The full understanding of the ITIL® service lifecycle provided by ITIL® MALC will benefit anybody wishing to work in a service management role and implement and direct ITIL® best practice.

 

The Knowledge Academy is fully accredited for all the ITIL® Courses that we offer, by PeopleCert AXELOS. 

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Lifecycle - Managing Across The Lifecycle (ITIL® MALC) Course Outline

This course is completed over 5 days and the following are the aims and objectives of the ITIL® MALC course. 

  • Key Concepts of the Service Lifecycle

  • Communication & Stakeholder Management

  • Integrating Service Management Processes Across the Lifecycle

  • Managing Services Across the Lifecycle

  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages

  • Governance, Roles, People, Competence and the Organization

  • Measurement

  • Implementing and Improving Service Capability

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend?

The course is intended for anybody who has earned 17 credits during the ITIL® scheme and wishes to demonstrate a breadth of knowledge, including CIOs, IT Managers, Supervisors and IT Operations or Development Practitioners.

 

Prerequisites

You must have gained 17 ITIL® credits through earning a range of ITIL® certifications prior to attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
You must have earned 17 credits throughout the ITIL® scheme to attend this course.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Yes, you must have passed ITIL® Foundation before taking the exam and passed at least 15 credits’ worth of ITIL® Intermediate modules.
The Managing Across The Lifecycle exam is multiple-choice and lasts 120 minutes.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.

ITIL® MALC Exam

The ITIL® MALC exam measures skills to support service delivery across all the lifecycle stages.

  • 10 multiple choice questions based on a case study

  • 120 minutes

  • Pass mark: 70% or 35/50

  • Closed book

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 


This ITIL® MALC course includes the following:

  • ITIL® MALC exam

  • The Knowledge Academy ITIL® Service Lifecycle - Managing Across the Lifecycle Manual

  • Certificate

  • Experienced ITIL® Trainer

  • Refreshments

 

Dates & Prices

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Key points about this course


Duration: 5 Days*

Pre-requisites: - ITIL® Foundation

Exam: Included

Accredited: Yes


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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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