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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
IT Service Management

ITIL® Service Lifecycle - Managing Across The Lifecycle

  • Includes all official course materials, the exam, & completion certificate
  • ITIL® Service Lifecycle Managing Across the Lifecycle is accredited by PeopleCert
  • We are one of the world's largest providers of ITIL® training courses
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Accredited:YesAccrediting body:ITIL (PeopleCert) Enquire See Prices From £995

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Course Information

ITIL® Service Lifecycle - Managing Across The Lifecycle (ITIL® MALC) Course Outline

This course is completed over 5 days and the following are the aims and objectives of the ITIL® MALC course. 

  • Key Concepts of the Service Lifecycle

  • Communication & Stakeholder Management

  • Integrating Service Management Processes Across the Lifecycle

  • Managing Services Across the Lifecycle

  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages

  • Governance, Roles, People, Competence and the Organization

  • Measurement

  • Implementing and Improving Service Capability

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL® Service Lifecycle - Managing Across The Lifecycle (ITIL® MALC) Course Overview

Our ITIL® MALC course lasts 5 days and prepares you to take the ITIL® MALC exam and receive ITIL® Expert certification. After 4 days of classroom training, you will take the exam on the final day.


The final course in the ITIL® Certification Scheme, ITIL® Managing Across the Lifecycle (MALC) allows professionals to gather all the knowledge they have acquired throughout their ITIL® studies and learn how each stage fits together, demonstrating a full understanding of the ITIL® service lifecycle. Designed for those who have gained 17 credits through the completion of ITIL® Foundation and a combination of the Intermediate modules, ITIL® MALC is a prerequisite for ITIL® Master level.


The full understanding of the ITIL® service lifecycle provided by ITIL® MALC will benefit anybody wishing to work in a service management role and implement and direct ITIL® best practice.


The Knowledge Academy is fully accredited for all the ITIL® Courses that we offer, by PeopleCert AXELOS. 


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend?

The course is intended for anybody who has earned 17 credits during the ITIL® scheme and wishes to demonstrate a breadth of knowledge, including CIOs, IT Managers, Supervisors and IT Operations or Development Practitioners.



You must have gained 17 ITIL® credits through earning a range of ITIL® certifications prior to attending this course.


The ITIL® MALC exam measures skills to support service delivery across all the lifecycle stages.

  • 10 multiple choice questions based on a case study

  • 120 minutes

  • Pass mark: 70% or 35/50

  • Closed book


This ITIL® MALC course includes the following:

  • ITIL® MALC exam

  • The Knowledge Academy ITIL® Service Lifecycle - Managing Across the Lifecycle Manual

  • Certificate

  • Experienced ITIL® Trainer

  • Refreshments


Available delivery methods for this course:





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Dates & Prices for ITIL® Service Lifecycle - Managing Across The Lifecycle

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Attend your course from the office or home
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Simple to setup and easy to use on any device

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

ITIL® Service Lifecycle - Managing Across The Lifecycle FAQs

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
You must have earned 17 credits throughout the ITIL® scheme to attend this course.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Yes, the course includes the ITIL MALC exam.
Yes, you must have passed ITIL Foundation before taking the exam and passed at least 15 credits’ worth of ITIL Intermediate modules.
The Managing Across The Lifecycle exam is multiple-choice, lasts 120 minutes and is taken on the final day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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As of 13th January 2018 we are no longer charging card fees for individuals in all EEA countries. So it's never been a better time to book online!

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