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ITIL® Foundation Residential

Key points about this course

Duration: 3 Days*

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  • Includes ITIL® official course materials, exam, and completion certificate
  • Our ITIL® Foundation course is accredited by PeopleCert on behalf of AXELOS
  • Exam Pass Guarantee: We guarantee you will pass the ITIL® Foundation exam

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Course Information

ITIL® Foundation Residential Training Course Overview

Our ITIL® Foundation residential training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.

ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

The Service Lifecycle is comprised of:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Thus, delegates will gain an insight into these elements.

As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.

This ITIL® training course intends to prepare delegates for the ITIL® Foundation examination, which is taken on the final day of this 3 course. The Knowledge Academy’s ITIL® Foundation training course is accredited by PeopleCert, on behalf of AXELOS.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Foundation Residential Course Outline

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Module 3: Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Module 4: Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Module 5: Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Foundation Residential Training Course?

This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  

ITIL® Foundation Residential Prerequisites

There are no formal prerequisites for ITIL® Foundation, thus anyone can attend. 

Yes, it is accredited by PeopleCert.
We will provide you with hotel accommodation for the duration of your stay. Full hotel details will be disclosed upon confirmation
All of our instructors are fully accredited and have over ten years of experience with the ITIL framework.
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Yes, the course includes your ITIL Foundation exam.
There are no prerequisites for the exams.
The Foundation exam is a multiple choice exam taken on the final day of the course.
We recommend you read 'An Introductory Overview of ITIL® V3', which will be provided.
The course starts at 9am and finishes at 5pm each day.
Please arrive at your training venue for 08:45am
There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.
You will receive confirmation details as soon as your place has been booked and confirmed.

What's included in this ITIL® Foundation Residential Training Course?

The following is included in ITIL® Foundation Residential Training Course:

  • The ITIL® Foundation Examination
  • Exam Pass Guarantee
  • The Knowledge Academy ITIL® Foundation Manual
  • PDUs
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments 

ITIL® Foundation Exam

The ITIL® Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 questions
  • Multiple choice 
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book

Dates & Prices

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Key points about this course

Duration: 3 Days*

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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