Key points about this course
Duration: 3 Days*
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The Knowledge Academy’s 3 day BCS Specialist Certificate in Service Desk and Incident Management course reflects the general industry best practices currently in use in the IT Service Management and particularly service desk and incident management.
This BCS Specialist Service Desk and Incident Management training course has been designed for those who are working or preparing to work in a service desk function and/or with an incident management process.
Foundation Certificate in IT Service Management and it is recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.
BCS Specialist Certificate in Service Desk and Incident Management exam format:
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Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell