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Duration: 3 Days*
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Many people are switching to our Home Virtual Classes so they can keep on learning just like they would in a classroom.
Our live classroom courses have many advantages compared to other methods of learning.
Ask questions, share documents and communicate with your trainer and peers.
All you need is a computer, webcam and microphone and you’re all set.
No need to leave where you live or work.
An affordable way to boost your career.
With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.
Duration: 3 Days*
Support: 24/7View dates & prices
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The Knowledge Academy’s 3 day BCS Specialist Certificate in Service Desk and Incident Management course reflects the general industry best practices currently in use in the IT Service Management and particularly service desk and incident management.
This BCS Specialist Service Desk and Incident Management training course has been designed for those who are working or preparing to work in a service desk function and/or with an incident management process.
Foundation Certificate in IT Service Management and it is recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.
Please note the exam for this course will retire on the 23rd of December 2020.
BCS Specialist Certificate in Service Desk and Incident Management exam format:
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell