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Course Information

ILM Level 4 Diploma in Leadership and Management Course Outline

TCV: 37

Unit 1: Understanding Leadership 8605-308  


Module 1: Understand Leadership Styles

  • Leadership Styles
  • What Influences the Choice of Leadership Styles?
  • Effects of Leadership Styles on the Organisation

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

  • Common Leadership Styles and How to Find Your Own?
  • Steps to Build Trust and Respect in the Workplace
  • Simulation-Based Learning
  • Review of Own Leadership Behaviour

Unit 2: Developing Your Leadership Styles 8605-406


Module 3: Understand the Outcomes of Effective Leadership

  • Leadership and Importance of Employee Engagement
  • Leadership's Role in Engagement
  • Styles and Models of Followership
  • Effective Performance Management

Module 4: Be Able to Assess Own Leadership Styles 

  • Leadership Styles and Methods
  • Diagnostic Tools for Leaders and Managers
  • Importance of Leadership Development

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

  • Self-Assessment for Leadership
  • Pillars of Self Organisation
  • How to Become a Self-Managed Employee?
  • Manage Work Schedule Successfully
  • How Do Self-Organising Teams Work?
  • Leadership Profile

Module 6: Be Able to Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

  • Importance of Good Leadership Behaviour
  • Ways to Build Effective Leadership Behaviours
  • Factors that Affect Business Leadership
  • Situational Analysis
  • Leadership Styles - Choosing the Right Approach for the Situation

Module 7: Understand How to Develop Own Leadership Style and Effectiveness

  • Create an Action Plan for Leadership Development
  • Benefits of Creating an Action Plan
  • Monitoring and Evaluating an Action Plan
  • Steps to Increase Leadership Effectiveness

Unit 3: Understanding How to Motivate to Improve Performance 8605-310


Module 8: Understand the Factors that Influence Motivation Levels in the Workplace

  • What is Motivation?
  • Factors of Motivation
  • How Individual Differences Affect Levels of Motivation in the Workplace?
  • Potential Impact on Organisational Performance

Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels

  • Motivation Theories
  • Ways to Improve Performance by Motivations Theory
  • Ways to Use Employee Engagement to Improve Motivation Levels

Unit 4: Solving Problems and Making Decisions 8605-300


Module 10: Know How to Describe a Problem, Its Nature, Scope, and Impact

  • Identify Problem and Steps to Problem Analysis
  • Goal Setting and Problem Solving
  • Techniques for Creative Thinking

Module 11: Know How to Gather and Interpret Information to Solve a Problem

  • Gather and Interpret Information
  • Information Vs Data
  • Calculate Summary Statistics
  • Grouped Data
  • Interpretation of Charts and Graphs
  • Methods of Indexing

Module 12: Know How to Evaluate Options to Make a Decision

  • Decision Making Techniques
  • Option Evaluation and Steps to Effective Decision Making
  • Identify Relevant Information for Decision-Making

Module 13: Plan, Monitor, and Review the Implementation and Communication of Decisions

  • Phases in Decision Implementation
  • Decision-Making Strategies for Plan Implementation
  • Planning Techniques and Case Presentation

Unit 5: Understanding Innovation and Change in an Organisation 8605-301

CV: 2

Module 14: Understand Innovation and Change in an Organisation

  • Innovation and Advantages of Innovation
  • Benefits of Organisational Change
  • Identify Barriers to Change and Innovation
  • Ways to Overcome Barriers

Module 15: Plan, Monitor, and Review the Implementation, Communication of Innovation and Change

  • Planning, Monitoring, and Review Techniques to Manage Innovation and Change
  • Importance of Communication When There is Change

Module 16: Understand the Effects of Innovation and Change on People and Teams in an Organisation

  • Human Effects of Innovation and Change
  • Reduce the Risk of Change Fatigue
  • Planning and Executing Change Effectively

Unit 6: Planning and Allocating Work 8605-303


Module 17: Know How to Plan Work in the Workplace

  • Identify Goals
  • Effective Goal-Setting Techniques for Achieving Your Goals
  • Monitoring and Control Techniques

Module 18: Know How to Allocate Work to Team Members

  • Identify Resource Requirements
  • Allocate Work to Team Members
  • How to Assess and Support Team Performance?
  • Ways to Communicate Effectively in the Workplace
  • Types of Quality Standards and Their Purpose  

Module 19: Understand How to Improve the Performance of a Team in Delivering to Plan

  • Causes of Variances
  • Improve Team Effectiveness and Performance
  • Causes of Underperformance in Employees
  • Developing a Plan with an Underperforming Employee
  • Ways to Deal with an Underperforming Employee

Unit 7: Management Communication 8605-408  


Module 20: Understand the Importance of Effective Communication in Management

  • Importance of Effective Communication in Management
  • Communication Process
  • Relevance of the Communication Cycle for Effective Communication
  • Importance of Selecting an Appropriate Tone and Language
  • Importance of Level of Formality
  • Effectiveness of Verbal and Written Communication Methods
  • Evaluate Communication Skills as a Manager

Module 21: Be Able to Develop Effective Communication Skills as a Reflective Manager

  • Developing Effective Communication Skills as a Reflective Manager
  • Tools for Evaluating Communication Skills
  • Importance of Feedback on Communication Skills
  • Identifying Strengths and Areas for Improvement
  • SWOT Analysis
  • Personal Development Planning

Unit 8: Managing Personal Development 8605-409 


Module 22: Understand How to Identify and Prioritise Work-Related Development Requirements

  • Prioritising Employee Development
  • Self-Assessment Tool
  • Learning Styles
  • Model of Learning Styles
  • Surface and Deep Learning
  • SMART Objectives
  • Measure Progress and Achieve Goals

Module 23: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace

  • Individual Development Plan
  • How Learning and Development can Improve the Workplace?
  • Employee Development Opportunities
  • Learning Preferences and Strengths
  • Self-Management Skills
  • Nature and Purpose of Evaluation

Module 24: Understand the Impact of Development on Workplace Performance

  • Impact of Learning and Development on Employee Productivity
  • Short-Term Goals
  • Steps to Set Short-Term Goals
  • How to Achieve Medium-Term Goals?
  • Set and Achieve Long-Term Goals
  • Performance Appraisal Methods

Unit 9: Understanding Discipline in the Workplace 8605-314


Module 25: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects
  • Progressive Discipline Policy – Single Disciplinary Process
  • Importance of Policies and Procedures
  • How to Develop Policies and Procedures in the Workplace?
  • Types of Policies and Procedures

Module 26: Understand How to Monitor Discipline in the Workplace

  • Standard Disciplinary Procedure
  • Purposes and Objectives of Disciplinary Action
  • How to Maintain Workplace Discipline?
  • Steps to Improve and Develop Interpersonal Skills

Unit 10: Managing Risk in the Workplace 8605-403


Module 27: Understand the Importance of Managing Risks in the Workplace

  • Legal Risk Management
  • Purpose of the Evaluation
  • Structure of the Report
  • Hazards and Control Measures
  • Principles of Risk Management
  • Risk Management Process
  • Risk Management Standards and Frameworks
  • Risk and Regulatory Policy
  • Risk Management Policy

Module 28: Be Able to Identify and Manage Risks in Own Area of Responsibility

  • Steps to Risk Assessment
  • Hazard Prevention and Control
  • Build and Implement a Risk Management Plan
  • Monitor and Review
  • Risk Prioritisation
  • Objective Probability
  • Risk Management Documentation

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There are no formal prerequisites for attending this ILM Level 4 Diploma in Leadership and Management Training course.


This course is designed for everyone, especially for those who are new and serving as middle managers to get the business knowledge and technical skills needed to lead effectively.

ILM Level 4 Diploma in Leadership and Management Course Overview

Leadership is a social relationship between two or more people who rely on one another to achieve mutual goals, and management is the method of planning, organising, directing, and controlling employees' activities to achieve organisational goals with other resources. Leadership motivates others to believe in the vision set for the company and work to achieve it, whereas management administers the work and ensures the completion of daily activities. This training explains decision-making techniques to evaluate options made to take a decision, innovate with an organisation, and allocate work to team members. Individuals with outstanding leadership and management skills will work on higher designations and climb the ladder of success within a short span of time.

In this 3-day ILM Level 4 Diploma in Leadership and Management Training course, delegates will acquire comprehensive knowledge of leadership and management. This training programme provides delegates with leadership qualities and ways to review their own leadership qualities and potential. They will also get an understanding of factors that influence motivation levels in the workplace and the theory of motivation to improve performance levels. Our highly skilled instructor with years of teaching experience will conduct this training course and assist delegates with their leadership qualities and managing the workplace.

Course Objectives:

  • To hone their leadership style and devise an effective action plan
  • To learn about the effects of leadership styles on the organisation
  • To come in touch with employee engagement and leadership roles in it
  • To attain knowledge of steps to build trust and respect in the workplace
  • To identify the problem and steps to problem analysis to describe its nature
  • To become a self-managed employee and seamlessly manage work schedule

At the end of this training, delegates will be able to assess leadership behaviour in terms of the factors which determine effective leadership. They will also be able to manage their personal development and evaluate planned development activities.

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


Leadership inspires others to believe in the company's vision and work to accomplish it, whereas management manages the work and ensures that everyday tasks are completed.
There are no formal prerequisites for attending this ILM Level 4 Diploma in Leadership and Management Training course.
This course is designed for everyone, especially for those who are new and serving as middle managers to get the business knowledge and technical skills needed to lead effectively.
A manager must have leadership skills, including emotional intelligence, communication skills, delegation, motivating others, strategic thinking, integrity, and flexibility.
After attending this training course, delegates will be able to solve workplace problems and make decisions as well as innovate and change organisations. They will also be able to prioritise work-related development requirements and manage workplace risks.
In this ILM Level 4 Diploma in Leadership and Management Training course, you will learn about leadership styles and leadership qualities, the implications of your own leadership styles, how to gather and interpret information, management communication, and other interesting topics related to leadership and management.
The price for ILM Level 4 Diploma in Leadership and Management certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider in the world for ILM Level 4 Diploma in Leadership and Management.
Please see our ILM Level 4 courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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