Who Should Attend and Prerequisites
There are no formal prerequisites for attending this IATA Passenger Ground Services Training Course.
The Knowledge Academy designed this training course to be suitable for anyone who provides passenger services to airport operators and wants to start a career as a Passenger Service Agent.
IATA Passenger Ground Services Training Course Overview
Passenger services are the organisation and processing of people, their bags, and their vehicles between the transporting waterborne vessel and the shore. It entails both the handling of personal data and the movement of people inside the concerned passenger terminal. This training assists aspiring candidates with the baggage and passenger check-in and boarding processes, especially those involving passengers with special needs. This session provides organisations with the skilled personnel who have the required skills for managing passenger services using the latest technological innovations. Obtaining essential aviation skills enables individuals to gain higher designations in multinational corporations and claim desired earnings within a short span of time.
This 1-day IATA Passenger Ground Services Training Course provides delegates with comprehensive knowledge of computer reservation and its interaction system. During this training course, they will become familiar with the different conditions of carriage for passengers. They will also learn about airline operations, features of departure control system, baggage rules, airport management software solutions, preventive strategies of dangerous good regulations, and many more other concepts. Our highly skilled and professional instructor with years of teaching experience will conduct this training.
- To interpret the relevant legal specifications relating to passenger
- To deliver exceptional customer service in a difficult setting
- To retain and hire high performing and knowledgeable personnel
- To keep the circular drives for vehicular traffic and terminal buildings
- To create a method for digitising analogue and manual processes
- To enable airline operations colleagues to access all relevant information
After completing this training, delegates will be able to interpret the respective regulatory requirements related to passenger and baggage transport. They will also be able to provide superior customer service in a demanding customer facing environment.