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IT Service Management

Helpdesk Support Technician

Summary

Duration: 1 Days Location(s): 90 in UK Delivery: Classroom Price from:

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This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 1 day certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

 

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician

  • Learning how to use service management systems

  • Learning how to problem-solve and troubleshoot any issues

  • Understanding the processes of service support

  • Learning communication skills and customer management techniques


About this course

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

 

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?


The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees

  • Provide external IT support for employees

  • Wants to work in the line of IT Support

  • Wants to learn how to become an Helpdesk Support Technician

 

Prerequisites

There are no prerequisites for this IT Service training course.


Find dates & prices for Helpdesk Support Technician

London
Fri 8th Dec 17
Classroom 1 day
£1299
Birmingham
Fri 8th Dec 17
Classroom 1 day
£1299
Manchester
Fri 8th Dec 17
Classroom 1 day
£1299
Leeds
Fri 8th Dec 17
Classroom 1 day
£1699
Bristol
Fri 8th Dec 17
Classroom 1 day
£1699
Milton Keynes
Fri 8th Dec 17
Classroom 1 day
£1699
Reading
Fri 8th Dec 17
Classroom 1 day
£1699
Glasgow
Fri 8th Dec 17
Classroom 1 day
£1699
Edinburgh
Fri 8th Dec 17
Classroom 1 day
£1699
Southampton
Fri 8th Dec 17
Classroom 1 day
£1699
Liverpool
Fri 8th Dec 17
Classroom 1 day
£1699
Nottingham
Fri 8th Dec 17
Classroom 1 day
£1699
Newcastle
Fri 8th Dec 17
Classroom 1 day
£1699
Brighton
Fri 8th Dec 17
Classroom 1 day
£1699
Cardiff
Fri 8th Dec 17
Classroom 1 day
£1699
Cambridge
Fri 8th Dec 17
Classroom 1 day
£1699
Sheffield
Fri 8th Dec 17
Classroom 1 day
£1699
Belfast
Fri 8th Dec 17
Classroom 1 day
£1699
Dublin
Fri 8th Dec 17
Classroom 1 day
€1699
Aberdeen
Fri 8th Dec 17
Classroom 1 day
£1699
Norwich
Fri 8th Dec 17
Classroom 1 day
£1699
Maidstone
Fri 8th Dec 17
Classroom 1 day
£1699
Inverness
Fri 8th Dec 17
Classroom 1 day
£1999
Dundee
Fri 8th Dec 17
Classroom 1 day
£1999
Dunfermline
Fri 8th Dec 17
Classroom 1 day
£1999
Wrexham
Fri 8th Dec 17
Classroom 1 day
£1999
Bolton
Fri 8th Dec 17
Classroom 1 day
£1999
Crewe
Fri 8th Dec 17
Classroom 1 day
£1999
Sunderland
Fri 8th Dec 17
Classroom 1 day
£1999
Teesside
Fri 8th Dec 17
Classroom 1 day
£1999
Wakefield
Fri 8th Dec 17
Classroom 1 day
£1999
Preston
Fri 8th Dec 17
Classroom 1 day
£1999
Carlisle
Fri 8th Dec 17
Classroom 1 day
£1999
Darlington
Fri 8th Dec 17
Classroom 1 day
£1999
Harrogate
Fri 8th Dec 17
Classroom 1 day
£1999
Doncaster
Fri 8th Dec 17
Classroom 1 day
£1999
Kingston upon Hull
Fri 8th Dec 17
Classroom 1 day
£1999
Chester
Fri 8th Dec 17
Classroom 1 day
£1999
Middlesbrough
Fri 8th Dec 17
Classroom 1 day
£1999
Warrington
Fri 8th Dec 17
Classroom 1 day
£1999
Chorley
Fri 8th Dec 17
Classroom 1 day
£1999
York
Fri 8th Dec 17
Classroom 1 day
£1999
Leicester
Fri 8th Dec 17
Classroom 1 day
£1999
Stoke-on-Trent
Fri 8th Dec 17
Classroom 1 day
£1999
Northampton
Fri 8th Dec 17
Classroom 1 day
£1999
Coventry
Fri 8th Dec 17
Classroom 1 day
£1999
Worcester
Fri 8th Dec 17
Classroom 1 day
£1999
Derby
Fri 8th Dec 17
Classroom 1 day
£1999
Buxton
Fri 8th Dec 17
Classroom 1 day
£1999
Burton Upon Trent
Fri 8th Dec 17
Classroom 1 day
£1999
Warwick
Fri 8th Dec 17
Classroom 1 day
£1999
Hinckley
Fri 8th Dec 17
Classroom 1 day
£1999
Solihull
Fri 8th Dec 17
Classroom 1 day
£1999
Wolverhampton
Fri 8th Dec 17
Classroom 1 day
£1999
Lincoln
Fri 8th Dec 17
Classroom 1 day
£1999
Corby
Fri 8th Dec 17
Classroom 1 day
£1999
Slough
Fri 8th Dec 17
Classroom 1 day
£1999
Fleet
Fri 8th Dec 17
Classroom 1 day
£1999
Swansea
Fri 8th Dec 17
Classroom 1 day
£1999
Oxford
Fri 8th Dec 17
Classroom 1 day
£1999
Bath
Fri 8th Dec 17
Classroom 1 day
£1999
High Wycombe
Fri 8th Dec 17
Classroom 1 day
£1999
Gloucester
Fri 8th Dec 17
Classroom 1 day
£1999
Windsor Town
Fri 8th Dec 17
Classroom 1 day
£1999
Bracknell
Fri 8th Dec 17
Classroom 1 day
£1999
Wokingham
Fri 8th Dec 17
Classroom 1 day
£1999
Colchester
Fri 8th Dec 17
Classroom 1 day
£1999
Bedford
Fri 8th Dec 17
Classroom 1 day
£1999
Ipswich
Fri 8th Dec 17
Classroom 1 day
£1999
Peterborough
Fri 8th Dec 17
Classroom 1 day
£1999
Guildford
Fri 8th Dec 17
Classroom 1 day
£1999
Chelmsford
Fri 8th Dec 17
Classroom 1 day
£1999
Watford
Fri 8th Dec 17
Classroom 1 day
£1999
Heathrow
Fri 8th Dec 17
Classroom 1 day
£1999
Bromley
Fri 8th Dec 17
Classroom 1 day
£1999
Luton
Fri 8th Dec 17
Classroom 1 day
£1999
Jersey
Fri 8th Dec 17
Classroom 1 day
£1999
Swindon
Fri 8th Dec 17
Classroom 1 day
£1999
Cirencester
Fri 8th Dec 17
Classroom 1 day
£1999
Exeter
Fri 8th Dec 17
Classroom 1 day
£1999
Gatwick
Fri 8th Dec 17
Classroom 1 day
£1999
Poole
Fri 8th Dec 17
Classroom 1 day
£1999
Tonbridge
Fri 8th Dec 17
Classroom 1 day
£1999
Chatham
Fri 8th Dec 17
Classroom 1 day
£1999
Portsmouth
Fri 8th Dec 17
Classroom 1 day
£1999
Bournemouth
Fri 8th Dec 17
Classroom 1 day
£1999
Chichester
Fri 8th Dec 17
Classroom 1 day
£1999
Plymouth
Fri 8th Dec 17
Classroom 1 day
£1999
Canterbury
Fri 8th Dec 17
Classroom 1 day
£1999
London
Fri 9th Feb 18
Classroom 1 day
£1299
Birmingham
Fri 9th Feb 18
Classroom 1 day
£1299
Manchester
Fri 9th Feb 18
Classroom 1 day
£1299
Leeds
Fri 9th Feb 18
Classroom 1 day
£1699
Bristol
Fri 9th Feb 18
Classroom 1 day
£1699
Milton Keynes
Fri 9th Feb 18
Classroom 1 day
£1699
Reading
Fri 9th Feb 18
Classroom 1 day
£1699
Glasgow
Fri 9th Feb 18
Classroom 1 day
£1699
Edinburgh
Fri 9th Feb 18
Classroom 1 day
£1699
Southampton
Fri 9th Feb 18
Classroom 1 day
£1699
Liverpool
Fri 9th Feb 18
Classroom 1 day
£1699
Nottingham
Fri 9th Feb 18
Classroom 1 day
£1699
Newcastle
Fri 9th Feb 18
Classroom 1 day
£1699
Brighton
Fri 9th Feb 18
Classroom 1 day
£1699
Cardiff
Fri 9th Feb 18
Classroom 1 day
£1699
Cambridge
Fri 9th Feb 18
Classroom 1 day
£1699
Sheffield
Fri 9th Feb 18
Classroom 1 day
£1699
Belfast
Fri 9th Feb 18
Classroom 1 day
£1699
Dublin
Fri 9th Feb 18
Classroom 1 day
€1699
Aberdeen
Fri 9th Feb 18
Classroom 1 day
£1699
Norwich
Fri 9th Feb 18
Classroom 1 day
£1699
Maidstone
Fri 9th Feb 18
Classroom 1 day
£1699
Inverness
Fri 9th Feb 18
Classroom 1 day
£1999
Dundee
Fri 9th Feb 18
Classroom 1 day
£1999
Dunfermline
Fri 9th Feb 18
Classroom 1 day
£1999
Wrexham
Fri 9th Feb 18
Classroom 1 day
£1999
Bolton
Fri 9th Feb 18
Classroom 1 day
£1999
Crewe
Fri 9th Feb 18
Classroom 1 day
£1999
Sunderland
Fri 9th Feb 18
Classroom 1 day
£1999
Teesside
Fri 9th Feb 18
Classroom 1 day
£1999
Wakefield
Fri 9th Feb 18
Classroom 1 day
£1999
Preston
Fri 9th Feb 18
Classroom 1 day
£1999
Carlisle
Fri 9th Feb 18
Classroom 1 day
£1999
Darlington
Fri 9th Feb 18
Classroom 1 day
£1999
Harrogate
Fri 9th Feb 18
Classroom 1 day
£1999
Doncaster
Fri 9th Feb 18
Classroom 1 day
£1999
Kingston upon Hull
Fri 9th Feb 18
Classroom 1 day
£1999
Chester
Fri 9th Feb 18
Classroom 1 day
£1999
Middlesbrough
Fri 9th Feb 18
Classroom 1 day
£1999
Warrington
Fri 9th Feb 18
Classroom 1 day
£1999
Chorley
Fri 9th Feb 18
Classroom 1 day
£1999
York
Fri 9th Feb 18
Classroom 1 day
£1999
Leicester
Fri 9th Feb 18
Classroom 1 day
£1999
Stoke-on-Trent
Fri 9th Feb 18
Classroom 1 day
£1999
Northampton
Fri 9th Feb 18
Classroom 1 day
£1999
Coventry
Fri 9th Feb 18
Classroom 1 day
£1999
Worcester
Fri 9th Feb 18
Classroom 1 day
£1999
Derby
Fri 9th Feb 18
Classroom 1 day
£1999
Buxton
Fri 9th Feb 18
Classroom 1 day
£1999
Burton Upon Trent
Fri 9th Feb 18
Classroom 1 day
£1999
Warwick
Fri 9th Feb 18
Classroom 1 day
£1999
Hinckley
Fri 9th Feb 18
Classroom 1 day
£1999
Solihull
Fri 9th Feb 18
Classroom 1 day
£1999
Wolverhampton
Fri 9th Feb 18
Classroom 1 day
£1999
Lincoln
Fri 9th Feb 18
Classroom 1 day
£1999
Corby
Fri 9th Feb 18
Classroom 1 day
£1999
Slough
Fri 9th Feb 18
Classroom 1 day
£1999
Fleet
Fri 9th Feb 18
Classroom 1 day
£1999
Swansea
Fri 9th Feb 18
Classroom 1 day
£1999
Oxford
Fri 9th Feb 18
Classroom 1 day
£1999
Bath
Fri 9th Feb 18
Classroom 1 day
£1999
High Wycombe
Fri 9th Feb 18
Classroom 1 day
£1999
Gloucester
Fri 9th Feb 18
Classroom 1 day
£1999
Windsor Town
Fri 9th Feb 18
Classroom 1 day
£1999
Bracknell
Fri 9th Feb 18
Classroom 1 day
£1999
Wokingham
Fri 9th Feb 18
Classroom 1 day
£1999
Colchester
Fri 9th Feb 18
Classroom 1 day
£1999
Bedford
Fri 9th Feb 18
Classroom 1 day
£1999
Ipswich
Fri 9th Feb 18
Classroom 1 day
£1999
Peterborough
Fri 9th Feb 18
Classroom 1 day
£1999
Guildford
Fri 9th Feb 18
Classroom 1 day
£1999
Chelmsford
Fri 9th Feb 18
Classroom 1 day
£1999
Watford
Fri 9th Feb 18
Classroom 1 day
£1999
Heathrow
Fri 9th Feb 18
Classroom 1 day
£1999
Bromley
Fri 9th Feb 18
Classroom 1 day
£1999
Luton
Fri 9th Feb 18
Classroom 1 day
£1999
Jersey
Fri 9th Feb 18
Classroom 1 day
£1999
Swindon
Fri 9th Feb 18
Classroom 1 day
£1999
Cirencester
Fri 9th Feb 18
Classroom 1 day
£1999
Exeter
Fri 9th Feb 18
Classroom 1 day
£1999
Gatwick
Fri 9th Feb 18
Classroom 1 day
£1999
Poole
Fri 9th Feb 18
Classroom 1 day
£1999
Tonbridge
Fri 9th Feb 18
Classroom 1 day
£1999
Chatham
Fri 9th Feb 18
Classroom 1 day
£1999
Portsmouth
Fri 9th Feb 18
Classroom 1 day
£1999
Bournemouth
Fri 9th Feb 18
Classroom 1 day
£1999
Chichester
Fri 9th Feb 18
Classroom 1 day
£1999
Plymouth
Fri 9th Feb 18
Classroom 1 day
£1999
Canterbury
Fri 9th Feb 18
Classroom 1 day
£1999
London
Fri 13th Apr 18
Classroom 1 day
£1299
Birmingham
Fri 13th Apr 18
Classroom 1 day
£1299
Manchester
Fri 13th Apr 18
Classroom 1 day
£1299
Leeds
Fri 13th Apr 18
Classroom 1 day
£1699
Bristol
Fri 13th Apr 18
Classroom 1 day
£1699
Milton Keynes
Fri 13th Apr 18
Classroom 1 day
£1699
Reading
Fri 13th Apr 18
Classroom 1 day
£1699
Glasgow
Fri 13th Apr 18
Classroom 1 day
£1699
Edinburgh
Fri 13th Apr 18
Classroom 1 day
£1699
Southampton
Fri 13th Apr 18
Classroom 1 day
£1699
Liverpool
Fri 13th Apr 18
Classroom 1 day
£1699
Nottingham
Fri 13th Apr 18
Classroom 1 day
£1699
Newcastle
Fri 13th Apr 18
Classroom 1 day
£1699
Brighton
Fri 13th Apr 18
Classroom 1 day
£1699
Cardiff
Fri 13th Apr 18
Classroom 1 day
£1699
Cambridge
Fri 13th Apr 18
Classroom 1 day
£1699
Sheffield
Fri 13th Apr 18
Classroom 1 day
£1699
Belfast
Fri 13th Apr 18
Classroom 1 day
£1699
Dublin
Fri 13th Apr 18
Classroom 1 day
€1699
Aberdeen
Fri 13th Apr 18
Classroom 1 day
£1699
Norwich
Fri 13th Apr 18
Classroom 1 day
£1699
Maidstone
Fri 13th Apr 18
Classroom 1 day
£1699
Inverness
Fri 13th Apr 18
Classroom 1 day
£1999
Dundee
Fri 13th Apr 18
Classroom 1 day
£1999
Dunfermline
Fri 13th Apr 18
Classroom 1 day
£1999
Wrexham
Fri 13th Apr 18
Classroom 1 day
£1999
Bolton
Fri 13th Apr 18
Classroom 1 day
£1999
Crewe
Fri 13th Apr 18
Classroom 1 day
£1999
Sunderland
Fri 13th Apr 18
Classroom 1 day
£1999
Teesside
Fri 13th Apr 18
Classroom 1 day
£1999
Wakefield
Fri 13th Apr 18