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This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 1 day certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.
Understanding the role of a Helpdesk Support Technician
Learning how to use service management systems
Learning how to problem-solve and troubleshoot any issues
Understanding the processes of service support
Learning communication skills and customer management techniques
The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.
A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?
Provide internal IT support for employees
Provide external IT support for employees
Wants to work in the line of IT Support
Wants to learn how to become an Helpdesk Support Technician
There are no prerequisites for this IT Service training course.