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This training course is an introduction to present the learner with the value and benefits of excellent customer service as well as helping your customers and understanding their specific needs.
The course also covers aspects such as consumers’ expectations of products and services, service quality, and customer value.
Finally, this customer service course will show learners how to deal with unhappy customers and how to help these clients keep coming back again and again.
Who Should Attend?
This 1-day training will help delegates gain knowledge on:
Understanding Client Services
Focusing on the Customer
Delivering with Consumers on Telephone
Coping with Stress
Benefits of Course
Customer service training can be a hugely useful thing to invest in, to enhance the way a business works.
Although the quality of customer service will differ depending on the product, service, industry, business and customer, there is almost always room for development.
In most cases, customer service must be able to give assistance to various types and characters. At the same time, customer service must reflect the core values of the business.
Hitting the right balance among these two traits isn’t easy, particularly when members of staff also need to know about product news and details about delivery, warranties or other client questions. Consequently, customer service training is essential to help building a good relationship between customers and business.
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
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