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Customer Care Skills | Customer Care Training

  • Learn to deal with customers positively for maximum business impact
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY 
  • Gain confidence in managing customer requirements
  • Courses delivered by world class instructors
  • Customer Service Training in luxury nationwide venues
  • Book Online or Call 01344 203999 to speak to a training advisor today
Schedule

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Introduction to Customer Care 07/04/2017 Manchester
1 day £1299 Book now Enquire
Introduction to Customer Care 07/04/2017 Birmingham
1 day £1299 Book now Enquire
Introduction to Customer Care 07/04/2017 London
1 day £1299 Book now Enquire
Introduction to Customer Care 07/04/2017 Cambridge
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Leeds
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Southampton
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Norwich
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Reading
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Milton Keynes
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Liverpool
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Sheffield
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Aberdeen
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Dublin
1 day €1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Nottingham
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Belfast
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Cardiff
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Newcastle
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Glasgow
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Bristol
1 day £1499 Book now Enquire
Introduction to Customer Care 07/04/2017 Edinburgh
1 day £1499 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction

Introduction to Customer Care is a one-day training course that provides you with the essentials required, to provide excellent skills in customer care.

Customer Care is essential in business as, without it, your customers will not return.

This training course will detail all of the essential skills needed to aid your customer experience within the business.

Prerequisites

  • There are no prerequisites for the Introduction to Customer Care training course.

Who Should Attend?

  • The Customer Care training course is suitable for anyone who interacts with customers and is seeking training for client services.

What Will You Learn?

  • To understand the essential factors that are important in customer care.
  • How to develop a consumer-friendly approach.
  • How to deal with customers and provide excellent customer care within the business.
  • How to create a positive first impression by understanding customers and identifying their needs.
  • How to build friendly relationships with clients to make them feel more comfortable.
  • How to use body language and voice techniques efficiently.

Course Structure:

During this 1-day course, delegates will be able to attain knowledge on all the aspects of Customer Care. 

Course Content:

This training course covers the following topics:

Customer Care

  • Introduction
  • Developing a Client-Centric Strategy within the Business
  • Gain Experience with Internal Customers
  • Gain External Customers
  • Necessity for Customer Care
  • Characteristics of an unpleasant experience
  • Features of a satisfying experience

Communication Skills

  • Emerging Effective Communication Skills
  • Methods Of Communication
  • Communication Models
  • Non-Verbal Communication Skills
  • Substantial Body Language Traits
  • Body Language
  • Verbal Communication Skills
  • Voice Tones

Identification of Customers

  • Knowing Your Client’s Business
  • Customer Expectations
  • Assertive Working Style
  • Analytical Details Oriented
  • Amiable People Oriented
  • Dominant Behavioral Style
  • Determining Level of Service

Satisfying Upset Customers

  • Causes of Customers Dissatisfaction
  • Solutions to Avoiding These Situations
  • Key Points to Calming Upset Clients
  • How to Solve the Problem
  • Synchronise & Summarise Problems

Telephone Customer Service

  • Making a Call
  • Responding to the Telephone
  • Active Listening
  • Putting Callers on Hold
  • Transmitting A Call
  • Voicemail
  • Terminating the Call

Web Customer Care Skills

  • E-mail
  • Guidelines for E-mail Communication
  • Online Chat
  • Internet Customer Care Skills
  • Scripted Responses
  • Putting a Chat on Hold
  • Websites

Course Objectives

Upon completion of this course, candidates will be able to:

  • Develop a consistent and professional style when speaking with customers.
  • Please clients and handle their enquiries efficiently.
  • Identify the benefits of 'Introduction to Customer Care'.
  • Add value to customer relationships and expand expectations.
  • Define particular customer behaviour styles.
  • Use different techniques when dealing with disappointed clients.
  • Improve your customer service skills and develop a personal action plan.

Benefits of This Training Course

  • Increase customer satisfaction by using a variety of techniques
  • Develop an increase in your clientele as customer care becomes more of a priority
  • Potentially earn a higher revenue as customers’ word of mouth benefits your business
FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.


  • What time shall I arrive at the venue?

    Please arrive at the venue at 8:45am.


  • What are the pre-requisites?

    There are no prerequisites for the Introduction to Customer Care training course.


  • Who should attend this course?

    The customer care training course is suitable for anyone who interacts with customers and is seeking training for client services.


  • Do you offer support for the course?

    We are able to provide support via phone & email prior to attending, during and after the course.


  • What is included in the course?

    Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments


  • What is the duration of this course?

    This course is [ 1 ] day(s)


  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts


What's Included?
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

Reviews

29. Mar

APM Course Luton - Trainer Tim O'Connor

I recently attended APM Course with The Knowledge Academy and the course was delivered in Luton. I wanted to develop my understanding and knowledge of Project Management concepts and the appropriate Project Management methodologies and processes. It was great to attend the course as this enabled me to build on my practical work experiences. The training was conducted by Tim O'Connor , he was an excellent trainer and provided an enjoyable experience and welcome environment for learning. The course was delivered in a good location in Luton and course timing was great. We covered the course material , had time to go through questions and scenarios and reviewed any areas where I needed extra help. I am now more confident and have developed a stronger foundation in Project Management. Thanks to Tim for his professionalism and great teaching, I am most appreciative and glad that I attended the course and can now apply what I learned in my job. Thank you!

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29. Mar

APM and APMP Course - Luton - Booking Process, Pre-Course Information ( Knowledge Academy Advisor - Simon Child)

Great customer service from Knowledge Academy team in particular Simon Child. I have an extremely busy schedule and needed the flexibility and options when I could attend the courses. Simon was very helpful and patient, provided the pre-course information I required and answered all my questions. Planning to come back to Knowledge Academy for another course. Thanks!

Read more >>

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