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BCS Certificate In Modelling Business Processes (Residential)

Key points about this course

Duration: 2 Days*

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  • The Course & Examinations are Fully Accredited by BCS
  • Become a Certified Business Analyst in Just 2 Days

Available delivery methods for this course

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Course Information


This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling.  The certificate is an optional module in the BCS Business Analysis Diploma.

Course Content

Context for business process modelling

  • Business systems and IT systems
  • Definition of a process
  • Context and detailed approaches
  • Logical and physical processes
  • Roles and responsibilities in business process modelling
  • Process and functional views of an organisation

The organisational view

  • Stakeholders
  • Value chain analysis
  • Systems within an organisation
  • Scope of processes
  • Case study – stakeholder identification and value chain analysis

Modelling an organisation

  • Case study – high-level organisation models

Modelling processes

  • Approaches to process modelling
  • Flow charts
  • Scenario descriptions
  • Activity diagrams
  • End-to-end process maps (‘swim lane’ diagrams)
  • Business events
  • Business rules

Creating ‘As is’ process models

  • Case study – identifying business events and constraints
  • Case study – creating an ‘is’ process map

Analysing tasks

  • Identifying tasks
  • Business events
  • Business rules
  • Task analysis worksheets

Human aspects of performance

  • Support required
  • Standards
  • Skills
  • Feedback and consequences
  • Human performance worksheets

Managing and measuring processes

  • The role of the manager
  • Hierarchy of measures
  • Formal approaches to measurement – Six Sigma

Process improvement and redesign

  • To be’ process models
  • Benchmarks
  • Process problems:
  • Process disconnects
  • Handoffs
  • Delays
  • Lack of IT support
  • Process redesign patterns

Creating ‘To be’ process models

  • Case study – ‘should process maps’

Implementation issues

  • IT requirements
  • Organisation design
  • People issues
  • Procedure design
  • Managing change
  • Case study - implementation

IT support for business processes

  • Bridging the gap between processes and IT
  • Defining IT requirements from process models

Course summary and review

  • Review of concepts and techniques

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community you can get involved and do your bit to make IT good for society.

  • One year’s free BCS, The Chartered Institute for IT, Associate membership
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments
Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
We provide hotel accommodation.

Dates & Prices

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How will you be funding your training?

Self funding

Company funding

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Key points about this course

Duration: 2 Days*

Why choose TKA logo

Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our Business Analysis training is accredited by BCS

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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