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Business Skills

Assertiveness Training

Assertiveness Training (TKA)

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About Assertiveness Training


Improving Assertiveness to Achieve Success is a five-day course designed to build your self-confidence and influence others. Assertiveness is a technique with which we can express our views or ideas to others with a positive and influential style. This course helps you to understand your behavioural style and develop techniques for communicating with others. This training course will help improve your ability to influence others, use effective body language and express discrepancy in a positive way.



There are no prerequisites required for this course.


Who Should Attend?

Anyone who wants to develop their self-confidence and adapt their assertiveness techniques to improve their communication skills.  


What will you learn?

  • Learn about assertiveness and self-worth
  • Using assertive body language
  • Learn different assertive techniques and communication skills
  • Managing and recognising aggressive behaviour in yourself and others 
  • Learn to say ‘no’ confidently without offending anyone 
  • Handling challenging situations to achieve positive outcomes
  • Give individuals the perspective of their positions, objectives which they want to achieve, overcome their complications, to become strong-minded, but without hurting others


Course Structure:

By attending this assertiveness training course, you will learn about Assertiveness, techniques to become Assertive, improve communication skills and also handling conflicts.   

In the first module, you will learn about:

  • Assertiveness
  • Techniques
  • Styles
  • Components of Assertive Behaviour
  • Body Language
  • Communication skills

In the second module, you will learn about:

  • Facing challenging situations
  • Conflicts   
  • Implementing Action Plans
  • Strategies for Say No
  • Anger Management


Benefits of course:

The delegates will gain the following benefits from this course:

  • Increase self-confidence and self-worth
  • Understand or recognise your feelings and express them in an efficient way
  • Learn about various communication methods and styles to improve your communication skills
  • Anticipate circumstances and prepare your responses to make others in your favour. 
  • Improve assertive body language by using different assertive styles and techniques
  • Develop decision-making skills and reduce stress
  • Learn to say ‘no’ confidently without any regret
  • Deal with stressful situations and conflicts and also with assertive behaviour


Course Content:

This course covers the following topics:


  • Overview
  • Benefits
  • Assertive Behaviour
  • Aggressive Behaviour
  • Passive Behavior
  • Differentiate between Assertive, Aggressive, and Passive Behaviours
  • Understand Self-Consciousness and Openness

Assertive Techniques and Styles

  • Different Styles of Assertiveness
  • Techniques
  • Rules for Assertiveness
  • Importance of Body Language

 Components of Assertive Behaviour

  • Visual Communication
  • Facial Gesture 
  • Body Language
  • Vocalisation, Voice Volume and Tone
  • Clear Speech Content 

Communication Skills

  • Communication Methods
  • Various Communication Styles
  • Communication Rules
  • Barriers
  • Listening Skills
  • Obtaining Your Communication Style

Facing Challenging Situations and Conflicts

  • Classify Confronting Problems
  • Communicate Evidently in Difficult Situations
  • Simplify conflict
  • Solving Conflict 
  • Say ‘No’ Without any Regret
  • Implementation of Action Plans for Achieving Goals

Strategies for Say No

  • Identify Reason for No
  • Explain Reason for Saying No
  • Reject Request Not The Person
  • Construct a Preemptive No
  • Get Ready to Miss Opportunities
  • Gather Courage for Say No

 Managing Anger

  • Understanding and Managing Anger
  • Explore The Reason Behind Anger
  • Prepare for Difficult Conversations
  • Identify Warning Signs of Anger
  • Ways to Control Anger

Why choose Assertiveness Training?

  • Gain confidence by developing your assertiveness skills
  • Make a positive impact at work using techniques to enhance your skills
  • Training provided in luxury nationwide venues
  • Small class sizes for optimum delegate-instructor interaction
  • Great opportunity to learn the ability to assert yourself in challenging situations
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today 

Why train with us?

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

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Assertiveness Training FAQs

The course begins at 9am and finishes around 5pm
All of our instructors are fully accredited and have over ten years of experience
You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments
Yes, we provide an official Knowledge Academy certificate upon completion of the course
Please arrive at your training venue for 08:45am
There are no prerequisites for this course
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

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