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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Take your time with 90 days from first login to complete the course
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Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Business Skills

Assertiveness Training

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Assertiveness Training Courses


Improving Assertiveness to Achieve Success is a five-day course designed to build your self-confidence and influence others. Assertiveness is a technique with which we can express our views or ideas to others with a positive and influential style. This course helps you to understand your behavioural style and develop techniques for communicating with others. This training course will help improve your ability to influence others, use effective body language and express discrepancy in a positive way.



There are no prerequisites required for this course.


Who Should Attend?

Anyone who wants to develop their self-confidence and adapt their assertiveness techniques to improve their communication skills.  


What will you learn?

  • Learn about assertiveness and self-worth
  • Using assertive body language
  • Learn different assertive techniques and communication skills
  • Managing and recognising aggressive behaviour in yourself and others 
  • Learn to say ‘no’ confidently without offending anyone 
  • Handling challenging situations to achieve positive outcomes
  • Give individuals the perspective of their positions, objectives which they want to achieve, overcome their complications, to become strong-minded, but without hurting others


Course Structure:

By attending this assertiveness training course, you will learn about Assertiveness, techniques to become Assertive, improve communication skills and also handling conflicts.   

In the first module, you will learn about:

  • Assertiveness
  • Techniques
  • Styles
  • Components of Assertive Behaviour
  • Body Language
  • Communication skills

In the second module, you will learn about:

  • Facing challenging situations
  • Conflicts   
  • Implementing Action Plans
  • Strategies for Say No
  • Anger Management


Benefits of course:

The delegates will gain the following benefits from this course:

  • Increase self-confidence and self-worth
  • Understand or recognise your feelings and express them in an efficient way
  • Learn about various communication methods and styles to improve your communication skills
  • Anticipate circumstances and prepare your responses to make others in your favour. 
  • Improve assertive body language by using different assertive styles and techniques
  • Develop decision-making skills and reduce stress
  • Learn to say ‘no’ confidently without any regret
  • Deal with stressful situations and conflicts and also with assertive behaviour


Course Content:

This course covers the following topics:


  • Overview
  • Benefits
  • Assertive Behaviour
  • Aggressive Behaviour
  • Passive Behavior
  • Differentiate between Assertive, Aggressive, and Passive Behaviours
  • Understand Self-Consciousness and Openness

Assertive Techniques and Styles

  • Different Styles of Assertiveness
  • Techniques
  • Rules for Assertiveness
  • Importance of Body Language

 Components of Assertive Behaviour

  • Visual Communication
  • Facial Gesture 
  • Body Language
  • Vocalisation, Voice Volume and Tone
  • Clear Speech Content 

Communication Skills

  • Communication Methods
  • Various Communication Styles
  • Communication Rules
  • Barriers
  • Listening Skills
  • Obtaining Your Communication Style

Facing Challenging Situations and Conflicts

  • Classify Confronting Problems
  • Communicate Evidently in Difficult Situations
  • Simplify conflict
  • Solving Conflict 
  • Say ‘No’ Without any Regret
  • Implementation of Action Plans for Achieving Goals

Strategies for Say No

  • Identify Reason for No
  • Explain Reason for Saying No
  • Reject Request Not The Person
  • Construct a Preemptive No
  • Get Ready to Miss Opportunities
  • Gather Courage for Say No

 Managing Anger

  • Understanding and Managing Anger
  • Explore The Reason Behind Anger
  • Prepare for Difficult Conversations
  • Identify Warning Signs of Anger
  • Ways to Control Anger
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Why choose Assertiveness Training?

  • Gain confidence by developing your assertiveness skills
  • Make a positive impact at work using techniques to enhance your skills
  • Training provided in luxury nationwide venues
  • Small class sizes for optimum delegate-instructor interaction
  • Great opportunity to learn the ability to assert yourself in challenging situations
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today 

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

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Assertiveness Training FAQs

The course begins at 9am and finishes around 5pm
All of our instructors are fully accredited and have over ten years of experience
You will receive your Knowledge Academy courseware folder, certificate, experienced instructor and refreshments
Yes, we provide an official Knowledge Academy certificate upon completion of the course
Please arrive at your training venue for 08:45am
There are no prerequisites for this course
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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