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IT Service Management

Agile IT Service Management Foundation And Practitioner

Summary

Duration: 2 Days Location(s): 90 in UK Delivery: Classroom Price from:

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Agile IT Service Management Foundation and Practitioner Outline

This course covers the following topics:

The course is in two sections: Agile IT Service Management Foundation and Agile IT Service Management Practitioner. The Foundation section provides to the principles of Agile in IT service management, while Practitioner provides an understanding of how to implement these principles into your organisation.

 

Agile Service Management Foundation

The definition of ‘agile’

Agile principles and values

The structure of Agile IT Service Management

The advantages of Agile IT Service Management

Overviews of Lean, Agile and DevOps

 

Agile Service Management Practitioner

Applying Agile Service Management Processes to ITSM

Agile Process Improvement

Agile Process Design

 

By the end of the course, you will be able to:

Be able to understand how the service management framework can be used to improve the effectiveness of IT provision throughout the organisation

Know each component of the framework and the processes which form and support them

Recognise the scope, value and characteristics of each stage of the Service Lifecycle


About this course

Agile IT Service Management Foundation and Practitioner Overview

This Agile IT Service Management Foundation and Practitioner course is designed to provide an in-depth understanding of the main components of Agile IT Service Management and how its processes can implemented into your organisation.


This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 


The Knowledge Academy's Agile IT Service Management Foundation and Practitioner course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

 


Who should attend?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

 

Prerequisites

There are no prerequisites for this course.


There is no exam with this course.

Find dates & prices for Agile IT Service Management Foundation and Practitioner

London
Mon 6th Nov 17
Classroom 2 days
£2199
Manchester
Mon 6th Nov 17
Classroom 2 days
£2199
Birmingham
Mon 6th Nov 17
Classroom 2 days
£2199
Aberdeen
Mon 6th Nov 17
Classroom 2 days
£2499
Southampton
Mon 6th Nov 17
Classroom 2 days
£2499
Liverpool
Mon 6th Nov 17
Classroom 2 days
£2499
Belfast
Mon 6th Nov 17
Classroom 2 days
£2499
Bristol
Mon 6th Nov 17
Classroom 2 days
£2499
Edinburgh
Mon 6th Nov 17
Classroom 2 days
£2499
Leeds
Mon 6th Nov 17
Classroom 2 days
£2499
Milton Keynes
Mon 6th Nov 17
Classroom 2 days
£2499
Dublin
Mon 6th Nov 17
Classroom 2 days
€2499
Cambridge
Mon 6th Nov 17
Classroom 2 days
£2499
Glasgow
Mon 6th Nov 17
Classroom 2 days
£2499
Nottingham
Mon 6th Nov 17
Classroom 2 days
£2499
Sheffield
Mon 6th Nov 17
Classroom 2 days
£2499
Reading
Mon 6th Nov 17
Classroom 2 days
£2499
Norwich
Mon 6th Nov 17
Classroom 2 days
£2499
Cardiff
Mon 6th Nov 17
Classroom 2 days
£2499
Newcastle
Mon 6th Nov 17
Classroom 2 days
£2499
Brighton
Mon 6th Nov 17
Classroom 2 days
£2799
Maidstone
Mon 6th Nov 17
Classroom 2 days
£2799
London
Mon 8th Jan 18
Classroom 2 days
£2299
Birmingham
Mon 8th Jan 18
Classroom 2 days
£2299
Manchester
Mon 8th Jan 18
Classroom 2 days
£2299
Edinburgh
Mon 8th Jan 18
Classroom 2 days
£2699
Aberdeen
Mon 8th Jan 18
Classroom 2 days
£2699
Leeds
Mon 8th Jan 18
Classroom 2 days
£2699
Liverpool
Mon 8th Jan 18
Classroom 2 days
£2699
Sheffield
Mon 8th Jan 18
Classroom 2 days
£2699
Norwich
Mon 8th Jan 18
Classroom 2 days
£2699
Southampton
Mon 8th Jan 18
Classroom 2 days
£2699
Cambridge
Mon 8th Jan 18
Classroom 2 days
£2699
Dublin
Mon 8th Jan 18
Classroom 2 days
€2699
Reading
Mon 8th Jan 18
Classroom 2 days
£2699
Maidstone
Mon 8th Jan 18
Classroom 2 days
£2699
Bristol
Mon 8th Jan 18
Classroom 2 days
£2699
Belfast
Mon 8th Jan 18
Classroom 2 days
£2699
Milton Keynes
Mon 8th Jan 18
Classroom 2 days
£2699
Newcastle
Mon 8th Jan 18
Classroom 2 days
£2699
Cardiff
Mon 8th Jan 18
Classroom 2 days
£2699
Brighton
Mon 8th Jan 18
Classroom 2 days
£2699
Nottingham
Mon 8th Jan 18
Classroom 2 days
£2699
Glasgow
Mon 8th Jan 18
Classroom 2 days
£2699
London
Mon 5th Mar 18
Classroom 2 days
£2299
Birmingham
Mon 5th Mar 18
Classroom 2 days
£2299
Manchester
Mon 5th Mar 18
Classroom 2 days
£2299
Milton Keynes
Mon 5th Mar 18
Classroom 2 days
£2699
Newcastle
Mon 5th Mar 18
Classroom 2 days
£2699
Cardiff
Mon 5th Mar 18
Classroom 2 days
£2699
Brighton
Mon 5th Mar 18
Classroom 2 days
£2699
Nottingham
Mon 5th Mar 18
Classroom 2 days
£2699
Glasgow
Mon 5th Mar 18
Classroom 2 days
£2699
Edinburgh
Mon 5th Mar 18
Classroom 2 days
£2699
Aberdeen
Mon 5th Mar 18
Classroom 2 days
£2699
Leeds
Mon 5th Mar 18
Classroom 2 days
£2699
Liverpool
Mon 5th Mar 18
Classroom 2 days
£2699
Sheffield
Mon 5th Mar 18
Classroom 2 days
£2699
Norwich
Mon 5th Mar 18
Classroom 2 days
£2699
Southampton
Mon 5th Mar 18
Classroom 2 days
£2699
Cambridge
Mon 5th Mar 18
Classroom 2 days
£2699
Dublin
Mon 5th Mar 18
Classroom 2 days
€2699
Reading
Mon 5th Mar 18
Classroom 2 days
£2699
Maidstone
Mon 5th Mar 18
Classroom 2 days
£2699
Bristol
Mon 5th Mar 18
Classroom 2 days
£2699
Belfast
Mon 5th Mar 18
Classroom 2 days
£2699
London
Mon 14th May 18
Classroom 2 days
£2299
Birmingham
Mon 14th May 18
Classroom 2 days
£2299
Manchester
Mon 14th May 18
Classroom 2 days
£2299
Southampton
Mon 14th May 18
Classroom 2 days
£2699
Liverpool
Mon 14th May 18
Classroom 2 days
£2699
Norwich
Mon 14th May 18
Classroom 2 days
£2699
Leeds
Mon 14th May 18
Classroom 2 days
£2699
Cambridge
Mon 14th May 18
Classroom 2 days
£2699
Dublin
Mon 14th May 18
Classroom 2 days
€2699
Reading
Mon 14th May 18
Classroom 2 days
£2699
Maidstone
Mon 14th May 18
Classroom 2 days
£2699
Bristol
Mon 14th May 18
Classroom 2 days
£2699
Belfast
Mon 14th May 18
Classroom 2 days
£2699
Milton Keynes
Mon 14th May 18
Classroom 2 days
£2699
Newcastle
Mon 14th May 18
Classroom 2 days
£2699
Cardiff
Mon 14th May 18
Classroom 2 days
£2699
Brighton
Mon 14th May 18
Classroom 2 days
£2699
Nottingham
Mon 14th May 18
Classroom 2 days
£2699
Glasgow
Mon 14th May 18
Classroom 2 days
£2699
Edinburgh
Mon 14th May 18
Classroom 2 days
£2699
Aberdeen
Mon 14th May 18
Classroom 2 days
£2699
Sheffield
Mon 14th May 18
Classroom 2 days
£2699
Birmingham
Mon 2nd Jul 18
Classroom 2 days
£2299
Manchester
Mon 2nd Jul 18
Classroom 2 days
£2299
London
Mon 2nd Jul 18
Classroom 2 days
£2299
Aberdeen
Mon 2nd Jul 18
Classroom 2 days
£2699
Sheffield
Mon 2nd Jul 18
Classroom 2 days
£2699
Southampton
Mon 2nd Jul 18
Classroom 2 days
£2699
Liverpool
Mon 2nd Jul 18
Classroom 2 days
£2699
Norwich
Mon 2nd Jul 18
Classroom 2 days
£2699
Leeds
Mon 2nd Jul 18
Classroom 2 days
£2699
Cambridge
Mon 2nd Jul 18
Classroom 2 days
£2699
Dublin
Mon 2nd Jul 18
Classroom 2 days
€2699
Reading
Mon 2nd Jul 18
Classroom 2 days
£2699
Bristol
Mon 2nd Jul 18
Classroom 2 days
£2699
Belfast
Mon 2nd Jul 18
Classroom 2 days
£2699
Maidstone
Mon 2nd Jul 18
Classroom 2 days
£2699
Milton Keynes
Mon 2nd Jul 18
Classroom 2 days
£2699
Newcastle
Mon 2nd Jul 18
Classroom 2 days
£2699
Cardiff
Mon 2nd Jul 18
Classroom 2 days
£2699
Brighton
Mon 2nd Jul 18
Classroom 2 days
£2699
Nottingham
Mon 2nd Jul 18
Classroom 2 days
£2699
Glasgow
Mon 2nd Jul 18
Classroom 2 days
£2699
Edinburgh
Mon 2nd Jul 18
Classroom 2 days
£2699
London
Mon 3rd Sep 18
Classroom 2 days
£2299
Birmingham
Mon 3rd Sep 18
Classroom 2 days
£2299
Manchester
Mon 3rd Sep 18
Classroom 2 days
£2299
Milton Keynes
Mon 3rd Sep 18
Classroom 2 days
£2699
Newcastle
Mon 3rd Sep 18
Classroom 2 days
£2699
Cardiff
Mon 3rd Sep 18
Classroom 2 days
£2699
Brighton
Mon 3rd Sep 18
Classroom 2 days
£2699
Nottingham
Mon 3rd Sep 18
Classroom 2 days
£2699
Glasgow
Mon 3rd Sep 18
Classroom 2 days
£2699
Edinburgh
Mon 3rd Sep 18
Classroom 2 days
£2699
Aberdeen
Mon 3rd Sep 18
Classroom 2 days
£2699
Sheffield
Mon 3rd Sep 18
Classroom 2 days
£2699
Southampton
Mon 3rd Sep 18
Classroom 2 days
£2699
Liverpool
Mon 3rd Sep 18
Classroom 2 days
£2699
Norwich
Mon 3rd Sep 18
Classroom 2 days
£2699
Leeds
Mon 3rd Sep 18
Classroom 2 days
£2699
Cambridge
Mon 3rd Sep 18
Classroom 2 days
£2699
Dublin
Mon 3rd Sep 18
Classroom 2 days
€2699
Reading
Mon 3rd Sep 18
Classroom 2 days
£2699
Bristol
Mon 3rd Sep 18
Classroom 2 days
£2699
Belfast
Mon 3rd Sep 18
Classroom 2 days
£2699
Maidstone
Mon 3rd Sep 18
Classroom 2 days
£2699
London
Mon 5th Nov 18
Classroom 2 days
£2299
Birmingham
Mon 5th Nov 18
Classroom 2 days
£2299
Manchester
Mon 5th Nov 18
Classroom 2 days
£2299
Cambridge
Mon 5th Nov 18
Classroom 2 days
£2699
Dublin
Mon 5th Nov 18
Classroom 2 days
€2699
Reading
Mon 5th Nov 18
Classroom 2 days
£2699
Bristol
Mon 5th Nov 18
Classroom 2 days
£2699
Belfast
Mon 5th Nov 18
Classroom 2 days
£2699
Maidstone
Mon 5th Nov 18
Classroom 2 days
£2699
Milton Keynes
Mon 5th Nov 18
Classroom 2 days
£2699
Newcastle
Mon 5th Nov 18
Classroom 2 days
£2699
Cardiff
Mon 5th Nov 18
Classroom 2 days
£2699
Brighton
Mon 5th Nov 18
Classroom 2 days
£2699
Nottingham
Mon 5th Nov 18
Classroom 2 days
£2699
Glasgow
Mon 5th Nov 18
Classroom 2 days
£2699
Edinburgh
Mon 5th Nov 18
Classroom 2 days
£2699
Aberdeen
Mon 5th Nov 18
Classroom 2 days
£2699
Sheffield
Mon 5th Nov 18
Classroom 2 days
£2699
Southampton
Mon 5th Nov 18
Classroom 2 days
£2699
Liverpool
Mon 5th Nov 18
Classroom 2 days
£2699
Norwich
Mon 5th Nov 18
Classroom 2 days
£2699
Leeds
Mon 5th Nov 18
Classroom 2 days
£2699

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Agile IT Service Management Foundation and Practitioner FAQs

The course includes 2 days of classroom training from an expert instructor, courseware book including slides, and a certificate of achievement upon completion.
No, the course does not include an exam and no exam is required to complete the course or receive a certificate.
Your instructor will be an IT service management expert with years of experience with using agile methodologies.
The course will begin at 9am and finish at 5pm each day.

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