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Advanced Customer Service Training | Advanced Customer Service Courses

  • Learn to deal with customers positively for maximum business impact
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Gain confidence in managing customer requirements
  • Become an expert in enhancing your company's reputation
  • Customer Service Training in luxury nationwide venues
  • Book Online or Call 01344 203999 to speak to a training advisor today
Schedule

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Delivering Exceptional Customer Service 14/04/2017 London
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Birmingham
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Manchester
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Liverpool
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Norwich
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Cambridge
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Newcastle
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Nottingham
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Bristol
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Dublin
1 day €1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Milton Keynes
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Reading
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Cardiff
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Glasgow
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Belfast
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Edinburgh
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Aberdeen
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Sheffield
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Leeds
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 14/04/2017 Southampton
1 day £1499 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction
This training course is developed around the concept that all employees must work together as a team to deliver outstanding service.

This course will introduce you to the foundational, operational and leadership level concepts of customer service.
If customers are pleased with your business’ services, then they are more likely to recommend it.

As new media has emerged, people use social networking sites to share their views, interact with others, and talk about their favorite things - are highly beneficial to your business.

Outstanding customer service itself leads to organisational success on many levels.
Pre-requisites

  • This course has no pre-requisites.

Who Should Attend?

  • Customer Service Staff
  • Technical and Support Employees
  • Field Facility Deputies
  • Account Managers
  • Credit and Billing Authorities
  • Small Business Owners
  • Anyone who is involved with customer service

Course Structure

This training course has been divided into two days:

On the first day, you will learn about the following topics:

Consumer examination, Overview about customer service, Fundamental skills, Distributed, Sales, and Service Skills.
On the second day, you will learn about the following topics:

Quality Service skills, How to deliver high-quality customer service skills and how to provide a great buyer experience within a business.

Course Objectives

  • Help improve your skills in the way you speak to customers
  • Learn how to handle enquiries to satisfy your clients
  • Identify ways to build relationships with future clients
  • Learn how to turn customer dissatisfaction into a positive experience within a business

Course Content

This course will cover the following topics:

Overview of Customer Service

  • Defining Purchaser Package
  • Handling enquiries
  • Establishing needs and responding to requests
  • Handling work based requests
  • Check recovery
  • Complaint handling practice skills
  • Building customer relationships
  • Applying the next steps

Fundamentals of Service

  • Understanding Customer Service
  • Focusing on the Buyer
  • Handling Complaints within a Business
  • Delivering Excellent Amenity on the Telephone
  • Coping With Stress
  • Addressing Issues
  • Closing Communications

Distributing Customer Service

  • Setting the scene for procurer deal excellence
  • Understand your customers
  • Retail trades with excellent service
  • Connect with your clienteles
  • Deal with shopper dissatisfaction

Sales and Service

  • What is excellent customer service skills?
  • How to create a positive first impression
  • Building your relationship with a customer
  • How to initiate sales conversations
  • What does your clients’ body language say? And how to read it effectively during contact
  • Allowing the customer to express themselves
  • Clear communication skills
  • How to identify the client’s needs
  • Meeting the customer’s expectations
  • Understanding Expectations
  • Displaying the correct telephone manners
  • Remaining positive with customers
  • How to deal with objections within a business
  • Using questions effectively
  • Finding your competitive advantage
  • Methods of collecting customer information
  • Measuring performance
  • Making a lasting impression with a customer

Ways to Provide Customer Service

  • Respond as quickly as possible to customers
  • Know your investor
  • Fix your mistakes
  • Go the extra mile
  • Consider long term – A patron is for life

Great Customer Experiences

  • Establish a Knowledge Foundation within the business
  • Empower Your Customers
  • Empower Your Frontline Employees
  • Offer Multichannel Choice
  • Listen to Your Customers
  • Design Seamless Experiences
  • Engage Customers Proactively
  • Measure and Help Improve Continuously 

Benefits of Taking this Course

  • Be able to provide professional and successful customer service
  • Understand the demands of others
  • Develop successful client relationships
  • Handle stressful situations in more efficient ways
  • Notice the signals of customer irritation and how to respond competently and how to assist them effectively
  • Provide quick solutions to your consumers’ problems
FAQs

There hasn't been any questions asked about this course

What's Included?

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

Reviews

29. Mar

APM Course Luton - Trainer Tim O'Connor

I recently attended APM Course with The Knowledge Academy and the course was delivered in Luton. I wanted to develop my understanding and knowledge of Project Management concepts and the appropriate Project Management methodologies and processes. It was great to attend the course as this enabled me to build on my practical work experiences. The training was conducted by Tim O'Connor , he was an excellent trainer and provided an enjoyable experience and welcome environment for learning. The course was delivered in a good location in Luton and course timing was great. We covered the course material , had time to go through questions and scenarios and reviewed any areas where I needed extra help. I am now more confident and have developed a stronger foundation in Project Management. Thanks to Tim for his professionalism and great teaching, I am most appreciative and glad that I attended the course and can now apply what I learned in my job. Thank you!

Read more >>

29. Mar

APM and APMP Course - Luton - Booking Process, Pre-Course Information ( Knowledge Academy Advisor - Simon Child)

Great customer service from Knowledge Academy team in particular Simon Child. I have an extremely busy schedule and needed the flexibility and options when I could attend the courses. Simon was very helpful and patient, provided the pre-course information I required and answered all my questions. Planning to come back to Knowledge Academy for another course. Thanks!

Read more >>

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