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Advanced Customer Service Training | Advanced Customer Service Courses

  • Learn to deal with customers positively for maximum business impact
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Gain confidence in managing customer requirements
  • Become an expert in enhancing your company's reputation
  • Customer Service Training in luxury nationwide venues
  • Book Online or Call 01344 203999 to speak to a training advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Delivering Exceptional Customer Service 10/03/2017 Manchester
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Birmingham
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 London
1 day £1295 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Nottingham
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Newcastle
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Bristol
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Cambridge
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Norwich
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Liverpool
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Milton Keynes
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Reading
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Southampton
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Leeds
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Sheffield
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Aberdeen
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Edinburgh
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Glasgow
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Cardiff
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Belfast
1 day £1499 Book now Enquire
Delivering Exceptional Customer Service 10/03/2017 Dublin
1 day €1499 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

Introduction
This training course is developed around the concept that all employees must work together as a team to deliver outstanding service.

This course will introduce you to the foundational, operational and leadership level concepts of customer service.
If customers are pleased with your business’ services, then they are more likely to recommend it.

As new media has emerged, people use social networking sites to share their views, interact with others, and talk about their favorite things - are highly beneficial to your business.

Outstanding customer service itself leads to organisational success on many levels.
Pre-requisites

  • This course has no pre-requisites.

Who Should Attend?

  • Customer Service Staff
  • Technical and Support Employees
  • Field Facility Deputies
  • Account Managers
  • Credit and Billing Authorities
  • Small Business Owners
  • Anyone who is involved with customer service

Course Structure

This training course has been divided into two days:

On the first day, you will learn about the following topics:

Consumer examination, Overview about customer service, Fundamental skills, Distributed, Sales, and Service Skills.
On the second day, you will learn about the following topics:

Quality Service skills, How to deliver high-quality customer service skills and how to provide a great buyer experience within a business.

Course Objectives

  • Help improve your skills in the way you speak to customers
  • Learn how to handle enquiries to satisfy your clients
  • Identify ways to build relationships with future clients
  • Learn how to turn customer dissatisfaction into a positive experience within a business

Course Content

This course will cover the following topics:

Overview of Customer Service

  • Defining Purchaser Package
  • Handling enquiries
  • Establishing needs and responding to requests
  • Handling work based requests
  • Check recovery
  • Complaint handling practice skills
  • Building customer relationships
  • Applying the next steps

Fundamentals of Service

  • Understanding Customer Service
  • Focusing on the Buyer
  • Handling Complaints within a Business
  • Delivering Excellent Amenity on the Telephone
  • Coping With Stress
  • Addressing Issues
  • Closing Communications

Distributing Customer Service

  • Setting the scene for procurer deal excellence
  • Understand your customers
  • Retail trades with excellent service
  • Connect with your clienteles
  • Deal with shopper dissatisfaction

Sales and Service

  • What is excellent customer service skills?
  • How to create a positive first impression
  • Building your relationship with a customer
  • How to initiate sales conversations
  • What does your clients’ body language say? And how to read it effectively during contact
  • Allowing the customer to express themselves
  • Clear communication skills
  • How to identify the client’s needs
  • Meeting the customer’s expectations
  • Understanding Expectations
  • Displaying the correct telephone manners
  • Remaining positive with customers
  • How to deal with objections within a business
  • Using questions effectively
  • Finding your competitive advantage
  • Methods of collecting customer information
  • Measuring performance
  • Making a lasting impression with a customer

Ways to Provide Customer Service

  • Respond as quickly as possible to customers
  • Know your investor
  • Fix your mistakes
  • Go the extra mile
  • Consider long term – A patron is for life

Great Customer Experiences

  • Establish a Knowledge Foundation within the business
  • Empower Your Customers
  • Empower Your Frontline Employees
  • Offer Multichannel Choice
  • Listen to Your Customers
  • Design Seamless Experiences
  • Engage Customers Proactively
  • Measure and Help Improve Continuously 

Benefits of Taking this Course

  • Be able to provide professional and successful customer service
  • Understand the demands of others
  • Develop successful client relationships
  • Handle stressful situations in more efficient ways
  • Notice the signals of customer irritation and how to respond competently and how to assist them effectively
  • Provide quick solutions to your consumers’ problems
FAQs

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Happy Customers

I enjoyed the course and think it was well worth the money, the trainer was one of the best trainers I have ever had taken a course with.
52
The tutor was very professional and helpful and clearly had a lot of experience and knowledge on the subject.
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