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Microsoft Dynamics 365 Fundamentals MB901​ Course Outline

This course outline is focused on providing a complete Knowledge of Microsoft Dynamics 365 applications. Delegates will learn about various functionalities and services tools that empowers organisation to develop the business. Microsoft Dynamics 365 is providing an understanding of how to monitor and track a Data. Delegates will become familiar with various collaboration strategies of Microsoft Dynamics 365. The Cloud Computing and various business requirements such as Security, Sales, Finance, Marketing, Customer Services, Field services and other essentials concepts also included in Modules. These Following modules explore the various topics in order to upgrade your skills. So let’s start with the First Module:

Module 1: Introduction to Microsoft Dynamics 365

Lessons

  • Introduction
  • Dynamics 365 Applications
  • What is artificial intelligence (AI)?
  • What is the mixed reality (MR)?
  • Digital Transformation

After completing this module, you will be able to:

  • Identify the Dynamics 365 Business Applications
  • Understand the role of artificial intelligence (AI) and mixed reality (MR) in Dynamics 365
  • Explain digital transformation
  • Recognize how the Dynamics 365 apps support digital transformation

Module 2: Principles of cloud computing and deployment

Lessons

  • Introduction
  • What is cloud computing?
  • Benefits of cloud computing
  • Compliance, terms and requirements
  • Types of cloud services
  • Deployment
  • Azure DevOps
  • Microsoft Dynamics Lifecycle Services (LCS)
  • Explore Power Platform Admin Center

After completing this module, you will be able to:

  • Describe cloud computing and its benefits
  • Understand deployment options for Dynamics 365 applications
  • Articulate cloud services compliance and compliance requirements
  • Describe the types of cloud services
  • Explain Azure DevOps and Lifecycle Services (LCS)

Module 3: Recognize Dynamics 365 Security

Lessons

  • Introduction
  • Dynamics 365 cloud security
  • Understand role-based security
  • Lab: Explore security roles in Dynamics 365 model-driven apps
  • Lab: Explore security roles in Finance and Operations apps
  • Lab: Enhance security by encrypting your data

After completing this module, you will be able to:

  • Describe Dynamics 365 cloud security
  • Describe Dynamics 365 role-based security

Module 4: Connect and analyse your Dynamics 365 data

Lessons

  • Introduction
  • The use of Power Platform in Dynamics 365
  • Benefits of Common Data Service
  • Dynamics 365 reporting
  • Lab: Explore the Power Platform Admin Center

After completing this module, you will be able to:

  • Describe the use of Power Platform in Dynamics 365
  • Articulate the benefits of Common Data Service
  • Explain Dynamics 365 reporting

Module 5: Introduction to Dynamics 365 Sales

Lessons

  • Introduction
  • Dynamics 365 sales automation
  • Manage the sales process and pipeline
  • Contract management
  • Discover Microsoft Relationship Sales solution
  • Dynamics 365 Sales Insights
  • Sales surveys
  • Lab: Explore Dynamics 365 Sales

After completing this module, you will be able to:

  • Describe Dynamics 365 sales automation
  • Articulate how to manage the sales process in Dynamics 365 Sales
  • Discover Microsoft Relationship Sales Solution (MRSS)
  • Explain the business value of Dynamics 365 Sales Insights
  • Explain the business value of Microsoft Forms Pro

Module 6: Introduction to Dynamics 365 Marketing

Lessons

  • Introduction
  • The benefits of Dynamics 365 Marketing
  • Features and functionality of Dynamics 365 Marketing
  • Lead generation and qualification
  • Customer journey
  • Segmentation
  • Event management
  • Lab: Explore Dynamics 365 Marketing

After completing this module, you will be able to:

  • Articulate the benefits of using Dynamics 365 Marketing
  • Describe the features and functionality of Dynamics 365 Marketing
  • Describe a Customer journey

Module 7: Introduction to Dynamics 365 Customer Service

Lessons

  • Introduction
  • Overview of Dynamics 365 Customer Service
  • Account Management
  • Case lifecycle management
  • Knowledge articles
  • Omnichannel for Dynamics 365 Customer Service
  • Portals
  • Dynamics 365 Customer Service Insights
  • Lab: Explore Dynamics 365 Customer Service

After completing this module, you will be able to:

  • Present an overview of Dynamics 365 Customer Service
  • Discuss the core capabilities of Dynamics 365 Customer Service
  • Explain the value of Dynamics 365 Customer Service Insights

Module 8: Introduction to Dynamics 365 Field Service

Lessons

  • Introduction
  • Benefits of Dynamics 365 Field Service
  • Connected Field Service
  • Service resource scheduling
  • Resource Scheduling Optimization (RSO)
  • Proactive customer service
  • Field Service Mobile
  • Dynamics 365 Remote Assist
  • Dynamics 365 Guides

After completing this module, you will be able to:

  • Describe the benefits of Dynamics 365 Field Service
  • Explain Connected Field Service
  • Discover Dynamics 365 Remote Assist
  • Discover Dynamics 365 Guides

Module 9: Explore model-driven app integrations and Dynamics 365 Customer Insights

Lessons

  • Introduction
  • Integration across Dynamics 365 applications
  • Integration with Microsoft products
  • Integration with third-party applications
  • Integrating customer data across first and third-party applications with Dynamics 365 Customer Insight

After completing this module, you will be able to:

  • Explain how Dynamics 365 model-driven app integrate
  • Describe Office 365 integrations
  • Identify third-party integrations
  • Describe Dynamics 365 Customer Insights
  • Recognize Adobe Experience Cloud

Module 10: Introduction to Dynamics 354 Finance

Lessons

  • Introduction
  • Overview of Dynamics 365 Finance
  • Global attributes
  • General ledger
  • Accounts payable
  • Accounts receivable
  • Credit and collections
  • Budgeting
  • Project management and accounting
  • Real-time cash flow visibility
  • Period and year-end closing
  • Lab: Explore Dynamics 365 Finance

After completing this module, you will be able to:

  • Describe the benefits of Dynamics 365 Finance
  • Provide a high-level overview of Dynamics 365 Finance
  • Explain the Accounts receivable and payable functions in Dynamics 365 Finance

Module 11: Introduction to Dynamics 365 Supply Chain Management

Lessons

  • Introduction
  • Overview of Dynamics 365 Supply Chain Management
  • Product information
  • Procurement and sourcing
  • Warehouse management
  • Sales order management
  • Manufacturing
  • Master Planning
  • Modernize operations
  • Project accounting
  • Asset management
  • Dynamics 365 Layout
  • Lab: Explore Dynamics 365 Supply Chain Management

After completing this module, you will be able to:

  • Describe the benefits of Dynamics 365 Supply Chain Management
  • Provide a high-level overview of Dynamics 365 Supply Chain Management
  • Articulate the value of Asset management
  • Discuss Dynamics 365 Layout

Module 12: Introduction to Dynamics 365 Business Central

Lessons

  • Introduction
  • Finance and budgeting
  • Supply chain management
  • Project management
  • Sales and service
  • When should you use Business Central versus other Dynamics 365 applications?

After completing this module, you will be able to:

  • Explore common use cases for Dynamics 365 Business Central
  • Discover when to leverage Business Central versus other Dynamics 365 products

Module 13: Introduction to Dynamics 365 Human Resources

Lessons

  • Introduction
  • Overview of Dynamics 365 Human Resources
  • Employee self-service
  • Personnel management
  • Benefits management
  • Employee development
  • Lab: Explore Dynamics 365 Human Resources

After completing this module, you will be able to:

  • Discover the Human Resources tools that help drive operational efficiency
  • Explore the features and functionality of Human Resources

Module 14: Introduction to Dynamics 365 Commerce

Lessons

  • Introduction
  • Core retail functionality
  • Point of Sale (POS)
  • Assisted Selling
  • Merchandising and inventory
  • Channel management
  • Ecommerce
  • Retail deployment
  • Dynamics 365 Fraud Protection

After completing this module, you will be able to:

  • Provide a high-level overview of Dynamics 365 Commerce
  • Discover deployment options
  • Describe Dynamics 365 Fraud Protection
  • Explore Omnichannel

Module 15: Explore Finance and Operations cross-app integrations

Lessons

  • Introduction
  • Integration across Dynamics 365 applications
  • Integration with Microsoft products
  • Integration with third-party applications
  • Explore external system integration capabilities

After completing this module, you will be able to:

  • Describe the data management framework
  • Explain Office 365 integrations
  • Explore external system integration capabilities

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Prerequisites

There are no formal prerequisites to attend this course.

Audience

This course is designed for Various IT professional Roles.

Microsoft Dynamics 365 Fundamentals MB901​ Course Overview

Microsoft Dynamics 365 is the cloud-based business applications platform which combines the components of enterprise resource planning (ERP) and customer relationship management (CRM). This technology comes up with various essential tools that helps in managing the Data. There are various unique features that can support organisations. It will provide Security and Reporting as well as data and product integrations.

This course will teach the delegates a complete Knowledge of Microsoft Dynamics 365 applications that allow them to optimise various essential operations for organisations. The aim of this course to providing excellence and accurate knowledge. Delegates will learn about the principles of cloud computing, and explore deployment options for Dynamics 365 business applications. They will get a better understanding of Dynamics 365 cloud Security as well as learn about role-based security

After taking thois course, Delegates will acquire a skill of reporting and analytics in Dynamics 365 business applications. These ordered modules will able to give the Understanding of Microsoft Dynamics 365 essentials such as Sales, Marketing, Customer Service, Field Service Customer Insights, Finance, Supply Chain Management, Business Central, Human Resources, Commerce with Microsoft Dynamics 365.

At this completion of the course, Delegates will become familiar with the execution and deployment of the Dynamics Apps at an organisation as per requirements. They will understand the role of artificial intelligence (AI) and mixed reality (MR) in Dynamics 365.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
There are no formal prerequisites to attend this course.
This course is designed for Various IT professional Roles.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Microsoft Dynamics 365 Fundamentals MB901 certification in Canada starts from CAD3095
The Knowledge Academy is the Leading global training provider in the world for Microsoft Dynamics 365 Fundamentals MB901.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Microsoft Dynamics 365 Training

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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Microsoft Dynamics 365 - Fundamentals Certification

Save 26%
2 courses
Included courses:

Microsoft Dynamics 365 Fundamentals MB901CAD3495

Microsoft Certified Power Platform Fundamentals PL900 TrainingCAD3495

Total without package:  CAD6990

Package price:  CAD5195 (Save CAD1795)

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