Microsoft Customer Data Platform Specialty MB260 - Canada

Microsoft Customer Data Platform Specialty MB260 Course Outline

Within this Microsoft training course, you will learn the following modules:

Module 1: Get Started with Dynamics 365 Customer Insights- Data

• Introduction
• Dynamics 365 Customer Insights
• Work with Demo Data
• Identify your Audience
• Consume Customer Insights Data

Module 2: Ingest Data into Customer Insights-Data

• Introduction
• Import Data Sources Using Power Query
• Clean, Transform, and Load Data
• Connect to a Common Data Model
• Connect to a Microsoft Dataverse
• Work with Data Sets
• Refresh Data Sources
• Export Data

Module 3: Create a Unified Customer Profile in Dynamics 365 Customer Insights – Data

• Introduction
• Define Source Fields
• Define Duplicate Record Settings
• Define Matching Conditions
• Create a Unified Customer Profile
• Exercise - Create a Customer Insights Instance, Ingest Data, and Unify Data

Module 4: Work with Dynamics 365 Customer Insights – Data

• Introduction
• Configure Searching and Filtering Indexes
• Define Relationships and Activities
• Work with Measures
• Segmentation
• Get Suggested Segments
• Segment Insights
• Use Customer Insights for a Complete Solution

Module 5: Enrich Data and Predictions with Customer Insights – Data

• Introduction
• Enrich Data
• Brand and Interest Enrichment
• Use Enrichment Services
• Work with Predictions
• Predict Subscription Churn
• Use Machine-Learning Models

Module 6: Manage External Connections with Customer Insights - Data

• Introduction
• Export Customer Insights Data
• Display Customer Data in Dynamics 365 Applications
• Use Customer Insights - Data with Microsoft Power Platform
• Use Customer Insights - Data with Azure Synapse
• Use Customer Insights Apis

Module 7: Configure and Administer Customer Insights – Data

• Introduction
• Create and Set Up Environments
• System Process Status
• Schedule System Refreshes
• Set Up User Permissions