The Knowledge Academy Logo
The Knowledge Academy Logo
+61 1-800-150644 - Available 24/7

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Send us your message.

X

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number Please enter course

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Retired: Supporting Windows 8.1 M20688 - Australia

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.

Available delivery methods for this course

Virtual Icon

Online Instructor-Led

Onsite Icon

In-house

Classroom Icon

Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 234 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

icon

Works on all devices

Attend on whichever device works best for you.
icon

Recording & transcripts

Revisit what you’ve learnt at any time.
icon

See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
icon

Share documents

You can share documents with the trainer and your trainer can share with you.
icon

Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
static

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

Retired: Supporting Windows 8.1 M20688 Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon All Online Instructor-Led courses are delivered in real-time
Trainers Icon Easy 1 click access
Simple Icon Works on all devices
Mon 13th Jul 2020
Places available
AUD3995
Mon 20th Jul 2020
Places available
AUD3995
Mon 27th Jul 2020
Places available
Was: AUD6495
Now: AUD5395
Mon 3rd Aug 2020
Places available
AUD3995
Mon 10th Aug 2020
Places available
AUD3995
Mon 17th Aug 2020
Places available
AUD3995
Mon 24th Aug 2020
Places available
AUD3995
Mon 31st Aug 2020
Places available
Was: AUD6495
Now: AUD5395
Adelaide
Mon 7th Sep 2020
Places available
AUD7595
Mon 7th Sep 2020
Places available
AUD3995
Canberra
Mon 7th Sep 2020
Places available
AUD6695
Perth
Mon 7th Sep 2020
Places available
AUD7595
Brisbane
Mon 7th Sep 2020
Places available
AUD7595
Melbourne
Mon 7th Sep 2020
Places available
AUD6695
Sydney
Mon 7th Sep 2020
Places available
AUD6695
Mon 14th Sep 2020
Places available
AUD3995
Mon 21st Sep 2020
Places available
AUD3995
Mon 28th Sep 2020
Places available
Was: AUD6495
Now: AUD5395
Mon 5th Oct 2020
Places available
AUD3995
Mon 12th Oct 2020
Places available
AUD3995
Mon 19th Oct 2020
Places available
AUD3995
Mon 26th Oct 2020
Places available
Was: AUD6495
Now: AUD5395
Mon 2nd Nov 2020
Places available
AUD3995
Brisbane
Mon 9th Nov 2020
Places available
AUD7595
Melbourne
Mon 9th Nov 2020
Places available
AUD6695
Mon 9th Nov 2020
Places available
AUD3995
Sydney
Mon 9th Nov 2020
Places available
AUD6695
Adelaide
Mon 9th Nov 2020
Places available
AUD7595
Canberra
Mon 9th Nov 2020
Places available
AUD6695
Perth
Mon 9th Nov 2020
Places available
AUD7595
Mon 16th Nov 2020
Places available
AUD3995
Mon 23rd Nov 2020
Places available
AUD3995
Mon 30th Nov 2020
Places available
Was: AUD6495
Now: AUD5395
Mon 7th Dec 2020
Places available
AUD3995
Mon 14th Dec 2020
Places available
Was: AUD6495
Now: AUD5395
Mon 21st Dec 2020
Places available
AUD3995
Mon 28th Dec 2020
Places available
AUD3995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 234  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7


Course Information

Supporting Windows 8.1 Course Overview | M20688​

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.  This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, 3-day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2.
Microsoft OneDrive® is used as part of the lab for this course, which may not be available in all countries.  Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers please reference the course setup guide for more details.

After completing this course, students will be able to:
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

 

Supporting Windows 8.1 Course Outline | M20688​

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

Module 1: Implementing a Troubleshooting Methodology

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

Lessons

  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps

Lab: Troubleshooting Windows 8.1

  • After completing this module, students will be able to:
  • Describe Windows 8.1.
  • Describe a typical troubleshooting methodology and apply it to troubleshooting Windows 8.1.

Module 2: Troubleshooting Startup Issues

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

Lessons

  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

Lab: Recovering BitLocker-Encrypted Drives

After completing this module, students will be able to:

  • Describe the Windows8.1 startup architecture.
  • Optimize and troubleshoot startup settings.
  • Troubleshoot Windows 8.1 operating system services.
  • Recover drives encrypted with BitLocker Drive Encryption.

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

Lessons

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab: Troubleshooting Hardware and Device Drivers

After completing this module, students will be able to:

  • Describe the process for troubleshooting hardware.
  • Troubleshoot physical hardware failures.
  • Troubleshoot hardware device drivers.
  • Monitor Windows 8.1 reliability.
  • Configure the Windows 8.1 registry.

Module 4: Troubleshooting Remote Computers

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

Lessons

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab: Troubleshooting Remote Computers

After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers.
  • Use Windows Remote Assistance to manage remote computers.
  • Use Windows PowerShell remoting to manage remote computers.

Module 5: Resolving Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab: Resolving Network Connectivity Issues

After completing this module, students will be able to:

  • Determine the network configuration of client computers.
  • Troubleshoot network connections.

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab: Troubleshooting Group Policy

  • After completing this module, students will be able to:
  • Describe how GPOs are applied to computers.
  • Resolve client-side configuration failures and GPO application issues.

Module 7: Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues and issues in the application of user settings.

Lessons

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

Lab: Troubleshooting Sign-in Problems

Lab: Troubleshooting the Application of User Settings

After completing this module, students will be able to:

  • Troubleshoot user sign-in issues.
  • Troubleshoot the application of user desktop settings.

Module 8: Configuring and Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and Direct Access.

Lessons

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting Direct Access

Lab: Configuring Network Access Protection Client Settings

Lab: Configuring and Testing Direct Access

After completing this module, students will be able to:

  • Troubleshoot VPN connections.
  • Troubleshoot NAP.
  • Configure and troubleshoot Direct Access.

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

Lessons

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab: Troubleshooting Resource Access within a Domain

After completing this module, students will be able to:

  • Troubleshoot file access issues.
  • Troubleshoot file permissions issues.
  • Troubleshoot printer access issues.

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and OneDrive Access.

Lessons

  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

After completing this module, students will be able to:

  • Configure Workplace Join.
  • Configure and troubleshoot Work Folders.
  • Configure and troubleshoot Microsoft OneDrive access.

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

Lessons

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V

Lab: Troubleshooting Desktop Apps

Lab: Troubleshooting Windows Internet Explorer

After completing this module, students will be able to:

  • Troubleshoot desktop app installation.
  • Troubleshoot desktop app compatibility.
  • Manage Windows Store apps.
  • Troubleshoot Internet Explorer.
  • Implement Client Hyper-V.

Module 12: Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

 Lessons

  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates

Lab: Maintaining Windows 8.1

After completing this module, students will be able to:

  • Manage Windows volume activation.
  • Monitor and configure performance options in Windows 8.1.
  • Protect Windows 8.1 from malicious software and viruses.
  • Update Windows 8.1.

Module 13: Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

Lessons

  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1

Lab: Troubleshooting a Windows 8.1 Computer (1)

Lab: Troubleshooting a Windows 8.1 Computer (2)

After completing this module, students will be able to:

  • Recover files in Windows 8.1.
  • Recover a computer running Windows 8.1.

 

The Knowledge Academy is a Microsoft Gold Partner, and therefore is fully accredited.

Who should attend this Microsoft Windows Training Course?

his course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

 

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

Yes, The Knowledge Academy is fully accredited by Microsoft as a Microsoft Silver Partner for this Supporting Windows 8.1 training course.
Our Supporting Windows 8.1 trainers are experts in their field and have years of experience with Microsoft training.
Yes, The Knowledge Academy offer delegates support throughout their training course and after the course has been completed.
The Knowledge Academy offers a wide range of locations across the UK and around the world. This makes it easy to find a training venue near you.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Retired: Supporting Windows 8.1 M20688 certification in Australia starts from AUD5295
The Knowledge Academy is the Leading global training provider in the world for Retired: Supporting Windows 8.1 M20688.

Supporting Windows 8.1 Exam Information | M20688​

Please Note: The exam for this course has been retired by Microsoft.

Please Note: Microsoft will be retiring this course M20688 on the 28th of February 2020

What's included in this Microsoft Windows Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted Icon

Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and therefore fully accredited.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

hsbc-logo
mercedes-logo