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Supporting Windows 8.1 (M20688) - Australia

Key points about this course


Duration: 5 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Learn how to troubleshoot startup issues, hardware and device drivers, and remote computer
  • Gain knowledge of configuring and troubleshooting remote connectivity.
  • Develop your skills on how to maintain and recover Windows 8.1.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

Supporting Windows 8.1 Overview

This 5 day Supporting Windows 8.1 training course aims to teach delegates how to solve technical troubleshooting problems in order to support Windows 8.1 and Windows Server 2012 R2 networking environment.

 

For each module of the course, delegates will complete labs that will help them to obtain firsthand experience using the skills developed over the duration of the course. This will allow them to become competent in Supporting Windows 8.1 and enable delegates to use the skills within the role after the completion of the course.

 

The Knowledge Academy are Microsoft Silver Partner, therefore this Supporting Windows 8.1 training course is fully accredited by Microsoft. In addition, this course comes under the broader topic of Microsoft Windows Training, which encompasses a series of training courses that can be completed to further develop delegate’s skills.

Supporting Windows 8.1 Outline

This Supporting Windows 8.1 course will cover the following content:

Module 1: Implementing a Troubleshooting Methodology

  • Overview of Windows 8.1

  • Overview of Troubleshooting Steps

  • Lab: Troubleshooting Windows 8.1

  • Developing a Plan of Action

 

Module 2: Troubleshooting Startup Issues

  • Overview of the Windows 8.1 Startup Recovery Environment

  • Troubleshooting Startup Settings

  • Troubleshooting Operating System Services Issues

  • Recovering BitLocker-Protected Drives

  • Lab: Troubleshooting Startup Issues

  • Resolving a Startup problem (1)

  • Resolving a Startup Problem (2)

  • Lab: Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive

  • Creating a New BitLocker Password

 

Module 3: Troubleshooting Hardware and Device Drivers

  • Overview of Hardware Troubleshooting

  • Troubleshooting Physical Failures

  • Troubleshooting Device Driver Failures

  • Monitoring Reliability

  • Configuring the Registry

  • Lab: Troubleshooting Hardware and Device Drivers

  • Resolving Hardware Issues

  • Configuring Group Policy Settings to Control Device Installation

 

Module 4: Troubleshooting Remote Computers

  • Using Remote Desktop

  • Using Remote Assistance

  • Remoting with Windows PowerShell

  • Lab: Troubleshooting Remote Computers

  • Using Remote Desktop

  • Using Remote Assistance

  • Using Windows PowerShell Remoting

 

Module 5: Resolving Network Connectivity Issues

  • Determining Network Settings

  • Troubleshooting Network Connectivity Issues

  • Lab: Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)

  • Resolving a Network Problem (2)

  • Troubleshooting a Wireless Network

 

Module 6: Troubleshooting Group Policy

  • Overview of Group Policy Application

  • Resolving Client Configuration Failures and GPO Application Issues

  • Lab: Troubleshooting Group Policy

  • Resolving Group Policy Application (1)

  • Resolving Group Policy Application (2)

 

Module 7: Troubleshooting User Settings

  • Troubleshooting Sign-in Issues

  • Troubleshooting the Application of User Settings

  • Lab: Troubleshooting Sign-in Problems

  • Resolving Sign-in Problem (1)

  • Resolving Sign-in Problem (2)

  • Lab: Troubleshooting the Application of User Settings

  • Resolving Folder Redirection Problem (1)

 

Module 8: Configuring and Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues

  • Troubleshooting NAP Issues

  • Troubleshooting DirectAccess

  • Lab: Configuring Network Access Protection Client Settings

  • Configuring and Verifying NAP Client Connectivity

  • Lab: Configuring and Testing DirectAccess

  • Configuring DirectAccess Client-Side Settings

 

Module 9: Troubleshooting Resource Access within a Domain

  • Troubleshooting File Access Issues

  • Troubleshooting File Permissions Issues

  • Troubleshooting Printer Access Issues

  • Lab: Troubleshooting Resource Access within a Domain

  • Resolving a Logon Script Problem

  • Resolving a File Permissions Issue

 

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Configuring Workplace Join

  • Configuring and Troubleshooting Work Folders

  • Configuring and Troubleshooting OneDrive Access

  • Lab: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Troubleshooting Workplace Join

  • Troubleshooting Work Folders

  • Troubleshooting OneDrive for Business

  • Implementing Work Folders

 

Module 11: Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues

  • Troubleshooting Desktop Apps

  • Managing Windows Store Apps

  • Troubleshooting Internet Explorer

  • Implementing Client Hyper-V

  • Lab: Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Application

  • Lab: Troubleshooting Windows Internet Explorer

  • Resolving a Windows Internet Explorer Issue

 

Module 12: Maintaining Windows 8.1

  • Managing Windows Activation

  • Monitoring and Configuring Performance Options in Windows 8.1

  • Protecting Windows 8.1 from Malware and Viruses

  • Applying Application and Windows Updates

  • Lab: Maintaining Windows 8.1

  • Troubleshooting a Performance Problem

 

Module 13: Recovering Windows 8.1

  • File Recovery in Windows 8.1

  • Recovery Options in Windows 8.1

  • Lab: Troubleshooting a Windows 8.1 Computer (1)

  • Recovering Files in Windows 8.1

  • Lab: Troubleshooting a Windows 8.1 Computer (2)

  • Recovering a Windows 8.1 Computer

Who should attend?

This course is designed for IT professionals, specifically Enterprise Device Support Technicians (EDST) who are responsible for providing Tier 2 support for Windows desktop and device users. Therefore, this course is aimed at individuals who already have experience with Windows desktops and devices, but would like to develop their skills in solving Server issues.

 

Prerequisites

In order to enroll on this Supporting Windows 8.1 training course, there are a number of prerequisites that delegates must meet, these include:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)

  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management

  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)

  • Windows Server 2008 R2 or Windows Server 2012 fundamentals

  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8

  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system

  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Yes, The Knowledge Academy is fully accredited by Microsoft as a Microsoft Silver Partner for this Supporting Windows 8.1 training course.
Our Supporting Windows 8.1 trainers are experts in their field and have years of experience with Microsoft training.
Yes, The Knowledge Academy offer delegates support throughout their training course and after the course has been completed.
The Knowledge Academy offers a wide range of locations across the UK and around the world. This makes it easy to find a training venue near you.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 5 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Supporting Windows 8.1 (M20688) certification in Australia starts from $1279
The Knowledge Academy is the Leading global training provider in the world for Supporting Windows 8.1 (M20688).

Supporting Windows 8.1 Examination

The examination for this course has been withdrawn by Microsoft.

Supporting Windows 8.1 (M20688) Dates & Prices

Select your preferred delivery method

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Sydney
Mon 21st Oct 2019
Places available
$5995
Canberra
Mon 28th Oct 2019
Places available
$5995
Mon 28th Oct 2019
Places available
$5995
Adelaide
Mon 11th Nov 2019
Places available
$5995
Mon 18th Nov 2019
Places available
$5995
Melbourne
Mon 18th Nov 2019
Places available
$5995
Brisbane
Mon 25th Nov 2019
Places available
$5995
Sydney
Mon 2nd Dec 2019
Places available
$5995
Canberra
Mon 9th Dec 2019
Places available
$5995
Perth
Mon 16th Dec 2019
Places available
$5995
Mon 16th Dec 2019
Places available
$5995
Canberra
Mon 6th Jan 2020
Places available
$6695
Perth
Mon 6th Jan 2020
Places available
$7595
Mon 6th Jan 2020
Places available
$6495
Brisbane
Mon 6th Jan 2020
Places available
$7595
Melbourne
Mon 6th Jan 2020
Places available
$6695
Sydney
Mon 6th Jan 2020
Places available
$6695
Adelaide
Mon 6th Jan 2020
Places available
$7595
Mon 24th Feb 2020
Places available
$6495
Mon 30th Mar 2020
Places available
$6495
Mon 20th Apr 2020
Places available
$6495
Perth
Mon 11th May 2020
Places available
$7595
Brisbane
Mon 11th May 2020
Places available
$7595
Melbourne
Mon 11th May 2020
Places available
$6695
Sydney
Mon 11th May 2020
Places available
$6695
Adelaide
Mon 11th May 2020
Places available
$7595
Canberra
Mon 11th May 2020
Places available
$6695
Mon 25th May 2020
Places available
$6495
Mon 29th Jun 2020
Places available
$6495
Melbourne
Mon 6th Jul 2020
Places available
$6695
Sydney
Mon 6th Jul 2020
Places available
$6695
Adelaide
Mon 6th Jul 2020
Places available
$7595
Canberra
Mon 6th Jul 2020
Places available
$6695
Perth
Mon 6th Jul 2020
Places available
$7595
Brisbane
Mon 6th Jul 2020
Places available
$7595
Mon 27th Jul 2020
Places available
$6495
Mon 31st Aug 2020
Places available
$6495
Sydney
Mon 7th Sep 2020
Places available
$6695
Adelaide
Mon 7th Sep 2020
Places available
$7595
Canberra
Mon 7th Sep 2020
Places available
$6695
Perth
Mon 7th Sep 2020
Places available
$7595
Brisbane
Mon 7th Sep 2020
Places available
$7595
Melbourne
Mon 7th Sep 2020
Places available
$6695
Mon 28th Sep 2020
Places available
$6495
Mon 26th Oct 2020
Places available
$6495
Canberra
Mon 9th Nov 2020
Places available
$6695
Perth
Mon 9th Nov 2020
Places available
$7595
Brisbane
Mon 9th Nov 2020
Places available
$7595
Melbourne
Mon 9th Nov 2020
Places available
$6695
Sydney
Mon 9th Nov 2020
Places available
$6695
Adelaide
Mon 9th Nov 2020
Places available
$7595
Mon 30th Nov 2020
Places available
$6495
Mon 14th Dec 2020
Places available
$6495

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How will you be funding your training?

Self funding

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Key points about this course


Duration: 5 Days*

Accredited: Yes

Support: 24/7


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and therefore fully accredited.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell