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Course Information

Dynamics 365 Fundamentals (MB900) Course Outline  

Module 1: Introduction to Business Applications
In this, all business applications modules and functionalities will be defined focusing on customer engagement, unified operations, the power platform, and their corresponding business applications.


  • Overview of Apps
  • Apps for Customer Engagement
  • Apps for Unified Operations
  • The Power Platform
  • Application Basics

Module 2: Cloud Concepts
In this module, we will discuss high-level cloud concepts and introduce Microsoft’s cloud offering, Azure, examining its relationship with Dynamics 365.


  • Overview of Cloud Architecture
  • Different Types of Cloud Services Available
  • Comparing Cloud Offerings with Corresponding On-Premises Offerings

Module 3: Managing Deployments and Releases
In this module, we will cover essential implementation considerations, including types of deployments, release cadences, and security model design.


  • Types of Deployments
  • Types of Releases
  • Security Concepts and Roles
  • Roles and Teams
  • GDPR

Module 4: Licensing, Onboarding and Support
This module allows learners to get started with Dynamics 365 by exploring licensing options and finding implementation support.


  • Finding and Working with a Partner
  • Licensing Options
  • Getting Set Up

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There are no formal prerequisites for this course.


This course is designed for IT Professionals.

Dynamics 365 Fundamentals (MB900) Course Overview

Dynamics 365 is the cluster of products for enterprise resource planning and customer relationship management applications. This technology is always responsible for rising the business. Customers are always looking for excellent productivity and high availability of services. Therefore, customer engagement is significant to an organisation’s overall achievements.

This 1-day course will teach about the overview of Microsoft Dynamics 365. This course is specially designed for delegates, who wants to be a Professional in Dynamics 365 technology. Delegates will get an understanding of business applications modules and functionality and cloud concepts also. There is an essential part that will be covered that is security models and licensing considerations. Delegates will gather the knowledge of releases and deployment of Dynamics 365.   

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


Please arrive at the venue at 8:45am.
There are no formal prerequisites for this course.
This course is designed for IT Professionals.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Retired: Dynamics 365 Fundamentals MB900 certification in Australia starts from AUD2695
The Knowledge Academy is the Leading global training provider in the world for Retired: Dynamics 365 Fundamentals MB900.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Microsoft Dynamics 365 Training


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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