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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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ITIL® Service Lifecycle - Service Strategy - Australia

Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Includes all course materials, the exam, & certificate.
  • ITIL® Service Lifecycle Service Strategy is fully accredited by PeopleCert.
  • Global provider of ITIL® training successfully trained 10,000+ delegates.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 219 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

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Or call us now
+61 1-800-150644

ITIL® Service Lifecycle - Service Strategy Dates & Prices

Select your preferred delivery method

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Choose a Month

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Melbourne
Wed 19th Aug 2020
Places available
AUD5995
Perth
Wed 9th Sep 2020
Places available
AUD5995
Mon 14th Sep 2020
Places available
Was: AUD3895
Now: AUD2895
Adelaide
Wed 16th Sep 2020
Places available
AUD5995
Sydney
Wed 23rd Sep 2020
Places available
AUD5995
Mon 12th Oct 2020
Places available
Was: AUD3895
Now: AUD2895
Melbourne
Wed 28th Oct 2020
Places available
AUD5995
Mon 9th Nov 2020
Places available
Was: AUD3895
Now: AUD2895
Sydney
Wed 11th Nov 2020
Places available
AUD5995
Perth
Wed 2nd Dec 2020
Places available
AUD5995
Canberra
Wed 9th Dec 2020
Places available
AUD5995
Mon 14th Dec 2020
Places available
Was: AUD3895
Now: AUD2895
Brisbane
Wed 16th Dec 2020
Places available
AUD5995
Brisbane
Mon 4th Jan 2021
Places available
AUD5095
Canberra
Mon 4th Jan 2021
Places available
AUD4495
Melbourne
Mon 4th Jan 2021
Places available
AUD4495
Sydney
Mon 4th Jan 2021
Places available
AUD4495
Adelaide
Mon 4th Jan 2021
Places available
AUD5095
Perth
Mon 4th Jan 2021
Places available
AUD5095
Canberra
Mon 25th Jan 2021
Places available
AUD4495
Melbourne
Mon 25th Jan 2021
Places available
AUD4495
Sydney
Mon 25th Jan 2021
Places available
AUD4495
Adelaide
Mon 25th Jan 2021
Places available
AUD5095
Perth
Mon 25th Jan 2021
Places available
AUD5095
Brisbane
Mon 25th Jan 2021
Places available
AUD5095
Perth
Mon 22nd Mar 2021
Places available
AUD5095
Melbourne
Mon 22nd Mar 2021
Places available
AUD4495
Sydney
Mon 22nd Mar 2021
Places available
AUD4495
Adelaide
Mon 22nd Mar 2021
Places available
AUD5095
Brisbane
Mon 22nd Mar 2021
Places available
AUD5095
Canberra
Mon 22nd Mar 2021
Places available
AUD4495
Sydney
Mon 24th May 2021
Places available
AUD4495
Adelaide
Mon 24th May 2021
Places available
AUD5095
Brisbane
Mon 24th May 2021
Places available
AUD5095
Canberra
Mon 24th May 2021
Places available
AUD4495
Perth
Mon 24th May 2021
Places available
AUD5095
Melbourne
Mon 24th May 2021
Places available
AUD4495
Brisbane
Mon 26th Jul 2021
Places available
AUD5095
Canberra
Mon 26th Jul 2021
Places available
AUD4495
Perth
Mon 26th Jul 2021
Places available
AUD5095
Melbourne
Mon 26th Jul 2021
Places available
AUD4495
Sydney
Mon 26th Jul 2021
Places available
AUD4495
Adelaide
Mon 26th Jul 2021
Places available
AUD5095
Canberra
Mon 27th Sep 2021
Places available
AUD4495
Perth
Mon 27th Sep 2021
Places available
AUD5095
Melbourne
Mon 27th Sep 2021
Places available
AUD4495
Sydney
Mon 27th Sep 2021
Places available
AUD4495
Adelaide
Mon 27th Sep 2021
Places available
AUD5095
Brisbane
Mon 27th Sep 2021
Places available
AUD5095
Perth
Mon 22nd Nov 2021
Places available
AUD5095
Melbourne
Mon 22nd Nov 2021
Places available
AUD4495
Sydney
Mon 22nd Nov 2021
Places available
AUD4495
Adelaide
Mon 22nd Nov 2021
Places available
AUD5095
Brisbane
Mon 22nd Nov 2021
Places available
AUD5095
Canberra
Mon 22nd Nov 2021
Places available
AUD4495

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 219  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Accredited: Yes

Support: 24/7


Course Information

ITIL® Service Strategy Course Overview

This 3 day ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification. The exam is included.

ITIL Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.

Service Strategy is used within the service lifecycle to to position services in order to meet an organisation's strategic objectives. This course explores how, when, and why this positioning might take place, opening with the scope of this practice and examining why it is valuable. The course moves on to explore how business strategies can be created, factoring in competitors and existing assets. The course then moves through the eight steps of service definition before considering how services might be packaged together. It also explains the processes that are part of Service Strategy, such as strategy management for IT services, service portfolio management, demand management, and business relationship management, as well as the inputs and outputs for each of these constituent aspects. Delegates will then learn about how strategy interacts with governance before examining the practical and technical considerations associated with implementing Service Strategy. By the end of the course, delegates will have gained a holistic understanding of how Service Strategy works, the contexts it operates in, and what it means to them.

By providing a comprehensive framework of what strategic activities should be carried out during the lifecycle, Service Strategy will be particularly beneficial to anybody involved in these activities. This Service Strategy course counts for 3 credits towards an ITIL® Practitioner qualification.

This course is accredited by PeopleCert on behalf of AXELOS.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Strategy Outline

The course covers the following topics:

  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks

 

*The ITIL® Service Strategy exam is taken online.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL Training Course?

The course will benefit anybody involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and the ITIL® Service Strategy exam
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Lifecycle - Service Strategy certification in Australia starts from AUD1295
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Lifecycle - Service Strategy.
Please see our ITIL® Training courses available in Australia

What's included in this ITIL Training Course?

This ITIL® Service Lifecycle course includes the following:

  • ITIL® Service Strategy exam
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL® Service Strategy Exam

The ITIL® Service Strategy exam measures knowledge of the Service Strategy stage of the lifecycle, covering issues such as principles, processes, organisations, and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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