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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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ISO 20000 Training | ISO 20000 Foundation Training in Virtual

Key points about this course


Duration: 1 Days *

Rating: Excellent

Language: English

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  • Includes The Knowledge Academy's ISO 20000 courseware folder & certificate.
  • ISO 20000 Foundation provided by the world's largest training company.
  • All our ISO 20000 courses are delivered by highly experienced trainers.

Available delivery methods for this course

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Dates & Prices

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Office Icon Attend your course from the office or home
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Fri 13th Dec 2019
Places available
$1995
Fri 31st Jan 2020
Places available
$1495
Fri 28th Feb 2020
Places available
$1495
Fri 27th Mar 2020
Places available
$1495
Fri 24th Apr 2020
Places available
$1495
Fri 29th May 2020
Places available
$1495
Fri 26th Jun 2020
Places available
$1495
Fri 31st Jul 2020
Places available
$1495
Fri 28th Aug 2020
Places available
$1495
Fri 25th Sep 2020
Places available
$1495
Fri 30th Oct 2020
Places available
$1495
Fri 27th Nov 2020
Places available
$1495
Fri 11th Dec 2020
Places available
$1495

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Key points about this course


Duration: 1 Days

Support: 24/7


Course Information

ISO 20000 Foundation Course Overview

This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.

ISO 20000 is an international standard, therefore it provides organisations with guidelines as to how best practice can be achieved. This allows companies to assess how they can improve their processes and reach visible benchmarks that prove the success of change.

This ISO 20000 Foundation course is the first part of the four stages ISO 20000 certification that will produce a fully competent ISO user, who can implement the skills and knowledge obtained throughout the training to their organisation. The following three stages are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer

ISO 20000 Foundation Course Outline

This course will consist of 10 modules that will teach delegates the fundamentals of ISO 20000. These modules will cover the following content:

  • Module 1 - Information Technology Service Management (ITSM)
  • Module 2 - Introductions, Background to ISO/IEC 20000
  • Module 3 - Introduction ISO/IEC 20000-1:2011
  • Module 4 - Service Management System (SMS)
  • Module 5 - Design & Transition of New or Changed Services
  • Module 6 - Service Delivery Process
  • Module 7 - Relationship Processes
  • Module 8 – Resolution Process
  • Module 9 - Control Processes

Who should attend this ISO 20000 Training Course?

This ISO 20000 Foundation certification is designed for any individual who would like to increase their customer satisfaction and the quality of their services, whilst reducing costs. Specifically, this course would be beneficial for:

  • Managers (especially those in quality and production)
  • Supervisors
  • IT professionals
  • Auditors
  • Individuals who would be responsible for implementing change

Prerequisites

As a Foundation level course, there are no prerequisites for enrolling. However, an understanding of IT services and ITIL® would be beneficial for candidates to ensure that they fully understand the content of the course.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Foundation certification.
Yes, this ISO 20000 Foundation course is the first of four courses within ISO 20000. The following courses are; ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Foundation courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Foundation training is a 1 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
No, there aren’t any formal prerequisites.
Please arrive at the venue at 8:45am.
The price for ISO 20000 Foundation certification in Virtual starts from $1279
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Foundation.

What's included in this ISO 20000 Training Course?

This 20000 training course includes:

  • The ISO 20000 Foundation Examination
  • The Knowledge Academy ISO 20000 Foundation Manual 
  • Certificate
  • Experienced Instructor 
  • Refreshments 

ISO 20000 Foundation Examination

In order to complete this ISO 20000 Foundation training course, delegates must pass the associated examination, which will be taken at the end of the day when all content has been covered. The exam is:

  • 30 questions
  • Multiple choice
  • 40 minutes in duration
  • 50% pass mark (15/30)
  • Closed book

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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