IATA Training - Australia

Who Should Attend and Prerequisites

Prerequisites

There are no formal prerequisites to attend this IATA Airport Operations Training course.

Audience

This IATA Airport Operations Training course is suitable for anyone who wants to gain knowledge about the aviation industry and their operations.

IATA Airport Operations Training Course Overview

Airport operations are all the procedures carried out to ensure that everyone has the smoothest possible experience at the airport. The ultimate objective of the best airport operations in the aviation sector is to give passengers a seamless travel experience by integrating their operations to be as effective, affordable, safe, and customer-focused as possible. This training session aims to provide learners with knowledge about the multiple operational and business functions of airports. Obtaining essential aviation skills enables individuals to gain higher designations in multinational corporations and claim desired earnings within a short span of time.

This 1-day IATA Airport Operations Training course provides delegates with the proven guidance they need to develop passenger and cargo route networks at airports around the globe. During this training, they will learn to identify gaps, reduce leakage, and build new air links to high-potential markets. They will also learn about ramp handling services to ensure the efficient turnaround of aircraft. This training will be led by a highly skilled and professional instructor with years of teaching experience, who will provide delegates with acclaimed airport operations. 

Course Objectives

• To provide a seamless travel experience for the passengers
• To learn about the multiple operational and business functions of airports
• To access control within and throughout airport buildings
• To get familiar with the factors and constraints on airline scheduling policies
• To understand the centralised and decentralised passenger terminal systems
• To enhance knowledge about the different areas of airport operations

After attending this training course, Delegates will be able to manage important airport operations with ease, high efficiency, and safety. Additionally, they will be able to pick up skills that will enable them to compete successfully in the airport market.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Who Should Attend and Prerequisites 

Prerequisites          

There are no formal prerequisites for attending this IATA Passenger Ground Services Training Course. 

Audience 

The Knowledge Academy designed this training course to be suitable for anyone who provides passenger services to airport operators and wants to start a career as a Passenger Service Agent.

IATA Passenger Ground Services Training Course Overview

Passenger services are the organisation and processing of people, their bags, and their vehicles between the transporting waterborne vessel and the shore. It entails both the handling of personal data and the movement of people inside the concerned passenger terminal. This training assists aspiring candidates with the baggage and passenger check-in and boarding processes, especially those involving passengers with special needs. This session provides organisations with the skilled personnel who have the required skills for managing passenger services using the latest technological innovations. Obtaining essential aviation skills enables individuals to gain higher designations in multinational corporations and claim desired earnings within a short span of time.

This 1-day IATA Passenger Ground Services Training Course provides delegates with comprehensive knowledge of computer reservation and its interaction system. During this training course, they will become familiar with the different conditions of carriage for passengers. They will also learn about airline operations, features of departure control system, baggage rules, airport management software solutions, preventive strategies of dangerous good regulations, and many more other concepts. Our highly skilled and professional instructor with years of teaching experience will conduct this training.  

Course Objective

• To interpret the relevant legal specifications relating to passenger
• To deliver exceptional customer service in a difficult setting
• To retain and hire high performing and knowledgeable personnel
• To keep the circular drives for vehicular traffic and terminal buildings
• To create a method for digitising analogue and manual processes
• To enable airline operations colleagues to access all relevant information

After completing this training, delegates will be able to interpret the respective regulatory requirements related to passenger and baggage transport. They will also be able to provide superior customer service in a demanding customer facing environment.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Who Should Attend and Prerequisites

Prerequisites

There are no formal prerequisites for attending this IATA Foundation in Travel and Tourism training.

Audience

This training is intended for everyone who wants to gain knowledge of travel and tourism for planning trips. However, this course will be more beneficial for:

• Travel Agents
• Airline Reservation Agents
• Tour Operators
• Call Centre Agents

IATA Foundation in Travel and Tourism Overview

Tourism is the act of spending time away from home in pursuit of recreation, relaxation, and pleasure while making use of the commercial provision of services. It boosts the revenue of the economy, creates thousands of jobs, develops the infrastructure of a country, and plants a sense of cultural exchange between foreigners and citizens. Tourism organisations offers great opportunities for emerging economies and developing countries. Studying this training will help delegates learn about how to plan and reserve travel itineraries and about customer service and loyalty. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and ultimately increase their earnings in tourism industries.

In this 1-day IATA Foundation in Travel and Tourism Training course, delegates will gain in depth knowledge about concepts of tourism, socio-cultural aspects, and tourism systems, they will also learn about baggage and personal effect coverage in tourism. During this training, they will learn about destination management companies and how to measure customer loyalty. This course will be led by our highly skilled and knowledgeable trainer, who has year of experience in teaching and will conduct this course.

Course Objectives

• To get in depth knowledge about social aspects of tourism
• To become familiar with business travel planning and reservations
• To acquire skills about travel insurance and trip cancellation
• To learn about how to interact with social media
• To get a deep understanding of destination management companies
• To work with inbound and outbound tour operators

At the end of this training, delegates will able to gather important information such as make a list, map your stop, and create a budget. They will also be able to organise travel information and tourism system.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Prerequisites

There are no formal prerequisites for attending this IATA GDS Fare and Ticketing Training course.

Audience

This training is intended for those who want to gain knowledge of booking airline tickets and sorting other travel goodies. However, this training will be more beneficial for:

• Travel Agents
• Airline Fare Desk Agents
• Airline Ticket Agents

IATA GDS Fares and Ticketing Training Course Overview

A Global Distribution System (GDS) fare is the fare distribution by or on behalf of a particular airline through a GDS, excluding promotional fares, excluded fares, private fares, and opaque fares. It provides comprehensive information about each route in one location using GDS and a wide variety of rates from several airlines. This training aims to provide aspiring candidates with the gateway to attaining in-depth knowledge of managing the GDS fare and ticketing systems that makes them capable of joining the aviation industry. Obtaining required skills enables individuals to gain high profile designations in multinational corporations and claim desired earnings within a short span of time.

In this 1-day IATA GDS Fare and Ticketing Training course, delegates will gain a thorough understanding of handling the travel ticketing system and fare. During this training, delegates will learn how GDS works in travel for online booking and delivering reservation details. They will also learn about prepaid ticket advice for the issuance of prepaid transportation to another person. This course will be delivered by our highly skilled and professional trainer, who has years of teaching experience and will provide delegates with the necessary skills for working with ticketing systems. 

Course Objectives

• To obtain every detail of information from multiple carriers at the same time
• To confirm the actions to be taken to update the status of a ticket coupon
• To enable travel agents and airline staff to find the rules applicable to fare
• To capture sales and enable faster processing of electronic ticketing data
• to comprehend various air fare construction terminologies and concepts
• To control the number of seats that can be reserved at a particular fare

At the end of this training course, delegates will be able to identify the different journey types and analyse GDS displays relevant to mileage system pricing. They will also be able to provide the carriers with a voluntary refund of an unused ticket in exchange for forwarding the passengers.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Prerequisites

There are no formal prerequisites for attending this IATA Ground Operations Management Training course.

Audience

This training course is for anyone who wants to execute operational standards in airport handling efficiently.

IATA Ground Operations Management Training Course Overview

Ground operations are an integral part of airline operations that deal with airport handling activities and ensure the safe operation of flights. It deals with the airport handling procedures that ensure passengers, mail, and other cargo are safely on board the aircraft before take-off. Studying this training helps individuals implement innovative ideas to generate new revenue and become less dependent on traditional sources. This training helps learners develop operational dashboards for airport staff to monitor critical processes and meet departure punctuality targets. Individuals with excellent ground handling skills and knowledge will get satisfactory jobs in multinational cooperation with desired earnings.

In this 1-day IATA Ground Operations Management Training course, delegates will gain comprehensive knowledge of ground operations to supervise and control airline stations. During this training, delegates will learn how to improve aviation safety in an operational environment. They will also learn about baggage handling for transporting passenger luggage from a check-in counter. The Knowledge Academy’s highly professional and knowledgeable tutor, who has years of teaching experience, will conduct this training.

Course Objectives

• To supervise an airline station in a self-handled or outsourced environment
• To ensure efficient operations of all airport business processes
• To implement a safety management system according to industry standards
• To manage risk and the components of emergency response plans
• To prevent fraud by using current methods that dilute airline revenues
• To understand the importance of occupational health and safety

At the end of this training course, delegates will be able to produce better and more appropriate plans for management of ground operations. They will also be able to improve the arrival predictability that enables resources to be positioned on the right stand at the right time.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor