Change Management Foundation & Practitioner Overview

Change Management Foundation and Practitioner Course Outline

Chapter 1: Change Management Perspective

  • Change and the Individual
  • Learning New Skills
  • Models of Individual Change
  • Motivation – What Drives and Motivates People?
  • Systematic Differences Between People
  • Organizational Metaphors
  • Organizational Culture
  • Models of the Change Process
  • Emergent Change
  • Key Roles in Organizational Change

Chapter 2: Change and the Organization: Defining Change

  • Drivers for Change
  • Cascading Decisions and Designs
  • Portfolio, Programs, and Projects
  • Developing Vision
  • Viewpoints and Perspectives
  • Writing a Vision Statement
  • Vision Statement Pitfalls

Chapter 3: Benefits Management

  • Benefits Management – Objectives
  • Benefits Management – CSF
  • Principles and Processes

Chapter 4: Stakeholder Engagement

  • Leadership and Engagement
  • Principles
  • Stakeholders
  • Segmenting Stakeholders
  • CPIG Segmentation
  • Stakeholder Personas
  • Example Persona
  • Empathy Mapping
  • Stakeholder Radar
  • Segmenting and Populating the Stakeholder Radar
  • Managing Relationships and Mobilizing Stakeholders
  • Rogers’ Innovation Adoption Model
  • Listening and Mobilization
  • Lead with Meaning and Emotion
  • Influencing Through Demonstration

Chapter 5: Communication

  • Cognitive Biases
  • Feedback Mechanisms
  • Communication Approaches and Methods
  • AIDA
  • Sponsors and Leaders of Change
  • Factors to Encourage Engagement
  • Barriers to Effective Communication
  • Communication Effectiveness
  • Appealing to Hearts and Minds
  • Using Stories to Engage People
  • Communication Channels
  • ‘Lean’ or ‘Rich’ Communication
  • Fostering Collaboration
  • Using Social Media
  • Effective Communications
  • Communication Planning Framework
  • Communication Strategy
  • Communication Plan

Chapter 6: Change Impact

  • Change Impact, Risk, and Continuity Model
  • Categorizing Change Impacts
  • Key Inputs
  • McKinsey 7S Model
  • Gap Analysis
  • Stakeholder Impact Assessment
  • Change Severity Assessment

Chapter 7: Change Readiness

  • Working with Individuals in Major Changes
  • Building Organizational Readiness for Change
  • Preparing for Resistance

Chapter 8: Education and Learning Support: Training Planning

  • Key Principles of Learning
  • Defining What is to be Learned?

Chapter 9: Project Management - Change Initiatives, Projects, and Programs

  • Overview
  • Decisions and Designs
  • Project Environment
  • Project Methodologies
  • Identifying Key Roles and Owners
  • Change Delivery Plan

Chapter 10: Sustaining Change

  • Levers and Leverage
  • Types of Levers
  • Environmental Levers
  • Leadership Levers
  • Organizational Development Levers
  • Kelman’s Three Levels of Adoption
  • Tipping Point and Critical Mass
  • Reinforcing Systems – Vicious and Virtuous Cycles
  • Levels of Adoption and Critical Mass
  • Three Reinforcing Systems

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Who should attend this Change Management Foundation & Practitioner Course?

The Change Management Foundation & Practitioner Course in the United States provides delegates with a comprehensive understanding of the principles, processes, and techniques used in managing change within organizations. The professionals who can benefit from attending the course are as follows:

  • Aspiring and current Change Managers
  • Project Managers
  • Business Analysts
  • Operational Managers
  • Senior Executives
  • Program Managers
  • Risk Managers

Prerequisites of the Change Management Foundation & Practitioner Course

There are no formal prerequisites for attending this Change Management Foundation & Practitioner Course.

Change Management Foundation and Practitioner Course Overview

Change is the only constant in today's dynamic organizational landscape. Organizations continually evolve and adapt to stay competitive and relevant. Managing this change effectively is paramount, making Change Management an indispensable discipline. Proficiency in Change Management is crucial for professionals across industries, including Project Managers, HR Professionals, Team Leaders, and Organizational Strategists. Change, whether in processes, structures, or culture, can be met with fear and resistance.

Change Management Foundation and Practitioner Training Courses in the United States offer individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully. This Change Management Foundation and Practitioner Training Course in the United States offers individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully.

This intensive 5-day Change Management Foundation and Practitioner Training Course in the United States immerses delegates in a comprehensive exploration of Change Management. They will learn how to navigate change before, during, and after implementation, addressing challenges and leveraging opportunities effectively. The training is divided into two parts, with the first three days dedicated to the Change Management Foundation segment and the remaining days focused on the Change Management Practitioner section.

Course Objectives:

  • To understand the different phases of the Change Management process
  • To identify and manage resistance to change
  • To learn how to communicate effectively with stakeholders
  • To build a sense of urgency for change
  • To develop and implement a Change Management plan
  • To sustain change of various types in organizations

Upon completion of this course in the United States, delegates will gain a deep understanding of change management concepts and practical strategies. They will be equipped to lead their teams through successful transitions, mitigate resistance, and contribute positively to organizational growth and adaptability.

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What’s included in this Change Management Foundation & Practitioner Course?

  • Change Management Foundation Examination
  • Change Management Practitioner Examination
  • World-Class Training Sessions from Experiences Instructors
  • Change Management Foundation Certificate
  • Change Management Practitioner Certificate
  • Digital Delegate Pack

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Change Management Foundation Exam Information

The Change Management Foundation Exam assesses participants' understanding of the fundamental principles, processes, and practices of change management. This certification focuses on evaluating an individual's knowledge of how to effectively manage and navigate organisational changes. 

  • Question Type: Multiple Choice 
  • Total Questions: 50  
  • Total Marks: 50 Marks   
  • Pass Mark: 50%, or 25/50 Marks 
  • Duration: 40 Minutes
  • Mode of Examination: Online
  • Open Book/ Closed Book: Closed Book

Change Management Practitioner Exam Information

The Change Management Practitioner Exam is designed for those keen on showcasing their Change Management expertise. The exam encompasses an extensive array of Change Management topics, catering to those eager to deepen their knowledge or elevate their career in this domain. 

  • Question Type: Objective Testing 
  • Total Questions: 4  
  • Total Marks: 80 Marks   
  • Pass Mark: 50%, or 40/80 Marks 
  • Duration: 150 Minutes  
  • Mode of Examination: Online
  • Open Book/ Closed Book: Open Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Change Management Foundation & Practitioner. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Change Management Foundation & Practitioner, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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The training fees for certification in the United States starts from $4795
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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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