ITIL® 4 Strategist: Direct, Plan and Improve Training Overview
ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline
Module 1: Introduction and Key Concepts
- Direct, Plan, and Improve
- Scope of Control
- Direction
- Mechanisms for Direction
- Policies
- Guidelines
- Risks
- Controls
- Planning
- Strategy and Strategic Planning
- Tactics and Tactical Planning
- Operations and Operational Planning
- Methods
- Improvement
- The Role of Measuring and Reporting.
- Operating Model
- Operating Model – The ITIL Service Value Chain
- Mapping Operating Models
- Applying the Guiding Principles
- Value, Outcomes, Costs, and Risks in DPI
Module 2: Strategy and Direction
- Cascading Objectives
- Cascading Requirements
- Defining the Structures and Methods Used to Direct Behaviours and Make Decisions
- Governance Structures Used for Decisions-making
- Key Governance Structures and their Roles
- Governance Structures Used for Decisions-making
- Governance and the Service Provider
- Placing Decision-making at the Right Level
- Impacts of Governance on DPI
- Role of Risk Management in DPI
- Role of Risk and Risk Management in Planning and Improvement
- Portfolio Management
- Building, Communicating, and Advocating
- A Simple Business Case Structure
- Effective Policies
- Effective Controls
- Effective Guidelines
Module 3: Assessment and Planning
- Basics of Assessment
- Effective Assessment
- Types of Assessment
- Assessment Objectives
- Collection of Current State Data or Other Evidence
- Choosing an Assessment Method
- Assessment Methods and their Outputs
- Gap Analysis
- SWOT Analysis
- Change Readiness Assessment
- Customer/User Satisfaction Analysis
- SLA Achievement Analysis
- Benchmarking
- Maturity Assessments
- Defining Assessment Objectives and Criteria
Module 4: Introduction to Value Stream Mapping
- Introduction to Value Stream Mapping
- Lean
- Avoiding Local Optimisation
- Value of Value Stream Mapping
- Developing a Value Stream Map
- Types of Waste
- Muda Subcategories
- Developing a Value Stream Map
- Increasing the Detail in Value Stream Maps
- Typical Mistakes in Value Stream Mapping
Module 5: Measuring and Reporting
- Basics of Measuring and Reporting
- Developing a Value Stream Map
- Defining and Using Measurements and Reporting
- Reasons for Measuring
- Types of Measurements
- Measurement Cascades and Hierarchies
- Planning and Evaluation Model
- Balanced Scorecard
- IT Component-to-Scorecard Hierarchy: Metric Tree
- Organisational Improvement Cascade
- Success Factors and KPIs
- Leveraging SMART
- KPIs Influence Behaviour
Module 6: Measurement and the Four Dimensions
- Measurement of Organisation and People
- Measurement of Information and Technology
- Measurement of Partners and Suppliers
- Measurement of Value Streams and Processes
- Lagging and Leading Indicators
- Process Metrics
- Flow Efficiency
Module 7: Continual Improvement
- Creating a Continual Improvement Culture
- Continual Improvement of the Service Value Chain and Practices
- Continual Improvement in Organisations
- Continual Improvement Model
- What is the Vision?
- Visions for Planned Improvements
- Where are we now?
- Assessments
- Where Do We Want to be?
- Prioritising and Scoping Outcomes
- Making the Business Case and Reaching an Agreement
- Creating an Action Plan
- Working Iteratively
- Conducting an Improvement Review
- Identifying Additional Improvement Opportunities
- Using Measurement and Reporting in Continual Improvement
Module 8: Communication and Organisational Change Management (OCM)
- Communication Principles
- Communication is a Two-Way Process
- Method of Communication
- Message is in the Medium
- Defining and Establishing Feedback Channels
- Identifying and Communicating with Stakeholders
- Stakeholder Mapping
Module 9: Basic of Organisational Change Management (OCM)
- Basics of OCM
- Essentials for Successful Improvement
- OCM Throughout Direction, Planning, and Improvement
- OCM and Direction
- OCM and Planning
- OCM and Improvement
- OCM Throughout the Service Value Chain
- Feedback and Metrics
- Actions
Module 10: Developing a Service Value System
- Adopting the Guiding Principles
- Centre of Excellence for Service Management
- Dimensions of Service Management in the SVS
- Establish Effective Interfaces Across the Value Chain
- Partners and Suppliers in the SVS
- Value Streams and Processes in the SVS
- Focus on Value Streams
- Relationship Between Value Streams and Practices
- Designing a Workflow
- Considerations for Efficient Design
- Theory of Constraints
- Kanban Technique for Managing Work
Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?
This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced-level ITIL® Certification Course ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:
- IT Service Management (ITSM) Professionals
- Senior IT Managers
- Business Relationship Managers
- IT Project Managers
- IT Programme Managers
- Quality Assurance Managers
- IT Consultants
Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course
To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview
ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organisational transformation, and continuously improves businesses.
IT Managers, IT Directors, Service Managers, and anyone involved in IT service management and strategic planning should prioritise participating in the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course. This ITIL Course is essential for individuals seeking to enhance their strategic capabilities, align IT services with business objectives, and drive organisational success through effective service management practices.
This 2-day ITIL Certification Course covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Participants will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change.
Course Objectives
- To understand the key concepts and principles of strategic planning and improvement in IT service management
- To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
- To develop skills in developing and implementing IT service improvement plans and initiatives
- To explore performance management, risk management, and measurement techniques for driving continual improvement
- To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
- To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery
Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.
What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?
- ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
- Digital Delegate Pack
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 70%, or 28/40 Marks
- Duration: 90 Minutes
- Open Book/ Closed Book: Closed Book
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
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Team building opportunity
Our ITIL® 4 Strategist: Direct, Plan and Improve Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
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What our customers are saying
Very knowledgeable and easy to deliver the information.
Bader Alziadi
Alan did a good job in providing information that was not provided by our Foundations trainer. He reviewed the logistics, reference materials well and conducted the training at a good pace.
Camille Lewis
The course was informative, delivered in a professional manner and provided a lot to think on for application in my current role.
James Moore
ITIL® 4 Strategist: Direct, Plan and Improve Training FAQs
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Best price in the industry
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Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
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Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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