What is ITIL V3?
One of the key changes you’ll see in ITIL V3 is a shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive.
Where ITIL V2 outlined what should and could be done to improve processes, ITIL V3 explains precisely how you should go about doing it.
Another ITIL V3 addition is demonstrating return on investment to the business. This was one of the most frequent requests that came out of the V3 project.
ITIL V3 includes some significant structural changes.
The library consists of 5 volumes:
- Service Stategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The foundation level exam syllabus has been expanded to include content from all five volumes.
The new library also includes greater detail on the key roles, and outlines the responsibilities attached to each, along with clear focus on the importance of communication throughout the lifecycle.
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