V3 Foundation Bridging course
Duration: Two Days
The ITIL® V3 Foundation Bridging Course gives candidates a fast track route to an ITIL® V3 Foundation certificate. This two-day course is designed to help those delegates who currently hold an earlier version of the ITIL Foundation certificate to progress through the new ITIL Version 3 exam structure.
This course is led by a qualified instructor, using lectures, discussions and mock examinations in preparation for the multiple-choice examination.
Course Focus
Why ITIL had to change
The new structure
Service Management as a practice
Understanding the phases of the Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The new and changed Functions, Roles, Processes and where they fit in the Service Lifecycle
New and changed terminology
Technology and Architecture
It will also help you to understand the main differences between earlier ITIL® Versions and to achieve the ITIL Foundation Bridging Certificate in IT Service Management.
Only existing holders of the ITIL® Version 1 and 2 Foundation certificates should attend this course.
The course finishes with a 30 minute, 25 question multiple choice exam.
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London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
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