V3 Foundation Bridging course

Duration: One Day

The ITIL® V3 Foundation Bridging Course gives candidates a fast track route to an ITIL® V3 Foundation certificate. This one-day course is designed to help those delegates who currently hold an earlier version of the ITIL Foundation certificate to progress through the new ITIL Version 3 exam structure.

This course is led by a qualified instructor, using lectures, discussions and mock examinations in preparation for the multiple-choice examination.

Course Focus

Why ITIL had to change
The new structure
Service Management as a practice
Understanding the phases of the Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

The new and changed Functions, Roles, Processes and where they fit in the Service Lifecycle
New and changed terminology
Technology and Architecture

It will also help you to understand the main differences between earlier ITIL® Versions and  to achieve the ITIL Foundation Bridging Certificate in IT Service Management.

Only existing holders of the ITIL® Version 1 and 2 Foundation certificates should attend this course.

The course finishes with a 30 minute, 25 question multiple choice exam.

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Course:	ITIL v2-v3 Foundation Bridge
Course 1 Location:	Select a Location Birmingham London Manchester Reading
Course 1 Date:	Select a Location
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