Is this course accredited?
Yes, it is accredited by the APMG.
What is the experience of the Instructor(s) delivering my course?
All of our instructor are fully accredited and have over ten years of experience in ITIL methodologies
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include an exam?
Yes, the course includes the ITIL Service Capability Planning, Protection and Optimization exam.
Are there any prerequisites for the ITIL Service Capability Planning, Protection and Optimization examination?
Candidates must achieve a pass at ITIL Foundation level before completing theITIL Service Capability Planning, Protection and Optimization exam.
What is the structure of the exams?
There is a multiple choice exam taken on the final day of the course.
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
The Knowledge Academy ITIL® Service Capability - Planning, Protection and Optimization 5 day course covers the following topics:
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.
Objectives
To obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.
Who should attend?
The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Please note that delegates are advised to purchase and read the following publication in advance of the course ISBN 9780113313051
Professional Qualifications
The course forms part of the ITIL® Intermediate qualification programme.
The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.
Topics covered:
Service Management as a Practice.
Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization.
Capacity management as a capability to realise successful service design.
Availability management as a capability to realise successful service design.
IT Service Continuity Management as a capability to support overall Business Continuity Management.
Information Security Management as part of the overall corporate governance framework.
Common Service Operation activities related to Planning, Protection & Optimization.
Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
Planning, Protection & Optimization roles and responsibilities
Technology and Implementation Considerations.
Challenges, Critical Success Factors and risks.
Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization.
- The Knowledge Academy Courseware Book
- Official Exams
- Certificate
- Experienced Instructor
- Refreshments
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