What do The Knowledge Academy provide me on the course?
We provide The Knowledge Academy courseware folder, certificate and refreshments.
Does the course include an exam?
No, the course does not include an exam
Are there any prerequisites for the ITIL Overview course?
No
What are the training hours?
The course timings are start at 9am and finish at 5pm approximately
What version of ITIL is this based on?
All of The Knowledge Academy's ITIL courses are based on the latest 2011 version
The Knowledge Academy ITIL® Overview 1 day course covers the following topics:
Our ITIL Overview course provides an introduction to understand the subject of Service Management and also enables the delegate to learn the 5 core voulmes which make up ITIL. The 5 core voulmes are
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Who Should Attend?
The course has been developed for those in the the following positions
IT Service Providers
IT Directors and Managers
Service Management Consultants
Senior Managers
Prerequisites
It is desirable but not essential that participants have some understanding of IT Service Management prior to attending the ITIL Overview course
Course Objectives
To understand the key principles and terminology used within ITIL and IT Service Management
Understand why ITIL is so important today
Explain the key benefits of an IT Service Management based approach
Understand why ITIL (and which parts of ITIL) are being implemented within the organisation
Become active participants in the implementation process
- The Knowledge Academy Courseware Book
- Certificate
- Experienced Instructor
- Refreshments
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