Is this course accredited?
Yes, it is accredited by the APMG
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.
Are there any prerequisites for the PRINCE2 examinations?
There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.
What is the structure of the exams?
The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the pre-course reading?
The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.
What are the hours of the course?
The training hours are start at 9am and finish at 5pm approximately
Is there home work?
There is a minimum of 2 hours homework each evening which will be set by the instructor each day
IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?
This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates
Please explain how I can report my PDUs to to PMI that I earned with The Knowledge Academy
You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
ITIL Foundation 2011 Course Content
Pre-requisites
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business case
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
CSI Model
Deming Cycle
Exam Format
Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Exam
- Certificate
- Experienced Instructor
- Refreshments
- “This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.”By Mame Kanu (Rating: 5 out of 5, 06/05/2012) from London
- “I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.”By James Riggs (Rating: 5 out of 5, 12/04/2012) from Birmingham
- “Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!”By Peter Flowers (Rating: 5 out of 5, 17/03/2012) from Nottingham
- “With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.”By Masood Ali (Rating: 5 out of 5, 06/02/2012) from London
- “The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.”By Linda Jefferson (Rating: 5 out of 5, 11/01/2012) from Southampton
We do not currently have a video for this course
The Future Of ITIL Training
ITIL acronym stands for Information Technology Infrastructure Library. The ITIL framework consists of various techniques and strategies that assist in building a strong bond between IT functions and business requirements much more effectively. The ITIL course and ITIL certification have been brought into recognition by the widely recognised and accredited APM group. The current business scenario consists of Information Technology which plays a crucial part in the organizations and forms the backbone of the system.Needless to say IT is the core of each and every business in the corporate world. The latest version of ITIL i.e ITIL V3 utilizes its principles and methodologies to enable the business deals to be more cost effective and efficient. Hence, the ITIL training course and the ITIL certification have been structured in such a way that enables the delegates to gain expertise of techniques and procedures and helps in the development of IT and business.
Companies where IT forms an indispensable part of the business will have to ensure that the principles put forth by ITIL training courses are clearly comprehended for the better functioning of the business. Aspiring managers and organizations can hope of a much brighter and successful future with the ITIL training courses. Organizations are always on the lookout for ITIL certified individuals who have the ITIL certification to hire them so that there is value addition to the organization. The ITIL training enables individuals to assess the needs of the business and help in effective and efficient functioning of the organization.
The ITIL training courses are being imparted at a much faster pace than before. The course is very intensive and it is mandatory for the individuals to pass all the levels to demonstrate competency and proficiency in the ITIL concepts and methodologies. The first basic course level of ITIL is the ITIL Foundation. It is the initial stage of the ITIL training programme that forms a base of the basic ITIL concepts and principles. Clearing this level is mandatory to acquire the ITIL certification and move ahead onto the advanced level. A high score in the foundation examination will enable the delegate to carry on further to the next advanced level.
ITIL training ensures that the individual is well trained and expert in becoming a competent IT professional. These training courses teach the delegate almost everything regarding the computers, their hardware systems and their utility in helping the businesses achieve their organizational goals.
IT in an organisation put all departments on a common ground and enable them to use IT services of the organisation to achieve their targets. The ITILV3 expertise helps significantly in the design and execution of services to various sectors which are customer centric. ITIL training course will add great value to your resume and if you are an organisation it will enhance your brand equity. Investing in an ITIL training will be well worth the effort, time and money and with high return on investment. So, what are you waiting for? Go for it!
