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ITIL Foundation Training Guildford - ITIL Courses Guildford

  • ITIL 2011 is a Globally Recognised Qualification for Effective IT Service Management
  • The training course is Fully Accredited by BCS and based on 2011 Version
  • ITIL Training OFFICIAL 3 DAY course in luxury nationwide venues
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Understand Key ITIL Principles, Models & Terminology
  • Includes OFFICIAL 3 DAY Training course material, exams and certificates
  • Very High ITIL delegate Pass Rates
  • Courses delivered by Experienced World Class ITIL Training instructors
  • Earning potential with ITIL qualification Guildford between £40k to £70k *
  • Book Online or Call 01344 203999 to speak to a ITIL Training advisor today

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WE'RE Available 24 Hours Monday to Sunday

Course Schedule

VIEW MORE INFORMATION ABOUT OUR COURSES
Course Name Date Location Duration Price Book Online
ITIL® Foundation 08/06/2015 3 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Capability - Service Offerings & Agreements (SO&A) 15/06/2015 5 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Overview 15/06/2015 Guildford 1 day £795 Book nowEnquire
ITIL® Service Capability - Release, Control & Validation 22/06/2015 4 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Continual Service Improvement 06/07/2015 Guildford 3 days £1999 Book nowEnquire
ITIL® Service Capability - Planning, Protection and Optimization 13/07/2015 4 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Service Operation 13/07/2015 4 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Foundation 13/07/2015 4 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Lifecycle - Service Transition 13/07/2015 3 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Capability - Operational Support and Analysis 13/07/2015 4 places left Guildford 5 days £1499 Book nowEnquire
ITIL® Service Capability - Service Offerings & Agreements (SO&A) 13/07/2015 Guildford 5 days £2999 Book nowEnquire
ITIL® Overview 13/07/2015 Guildford 1 day £795 Book nowEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 20/07/2015 4 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Service Design 27/07/2015 3 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Overview 10/08/2015 Guildford 1 day £795 Book nowEnquire
ITIL® Service Capability - Operational Support and Analysis 10/08/2015 Guildford 5 days £1499 Book nowEnquire
ITIL® Service Capability - Service Offerings & Agreements (SO&A) 10/08/2015 Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Service Transition 17/08/2015 4 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Capability - Release, Control & Validation 17/08/2015 5 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Continual Service Improvement 17/08/2015 Guildford 3 days £1999 Book nowEnquire

Send us your onsite requirements and we will
provide a tailor made course for you!

FAQ's
  • Is this course accredited?

    Yes, it is accredited by BCS

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

  • What does The Knowledge Academy provide me with on the course?

    We provide pre-course reading, the official "Managing Successful Projects with PRINCE2" manual, The Knowledge Academy courseware folder, official certificates and refreshments

  • Does the course include exams?

    Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams

  • Are there any prerequisites for the PRINCE2 examinations?

    There are no formal prerequisites for this course, however candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination

  • What is the structure of the exams?

    The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "objective-testing" format, a style of complex multiple-choice examination

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What are the hours of the course?

    The training hours start at 9am and finish at 5pm approximately

  • Is there home work?

    There is a minimum of 2 hours homework each evening which will be set by the instructor each day

  • IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?

    This has been verified by APMG based on statistics from 1 Jan 2013 - 30 November 2013 and is based on volume of delegates

  • Please explain how I can report my PDUs to PMI that I earned with The Knowledge Academy?

    You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

Overview

The Knowledge Academy ITIL® Training day course covers the following topics:

The ITIL Foundation course consists of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 

Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

ITIL Foundation 2011 Course Content

Pre-requisites

Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following 

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business case

Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management

Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
CSI Model
Deming Cycle

Exam Format
Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

What's included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments
Video

We do not currently have a video for this course

Blog

How to become a Business Analyst

Business analysis is the task of understanding business change needs – Assessing the business impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery with relevant stakeholders. The Business Analyst is someone who is a part of the business operation and works with IT to improve the quality if the services being delivered.

Businesses need to adapt continually if they are to be successful. The business analyst is the catalyst of these changes, working closely with the business to create innovative solutions to business problems.

The typical deliverables of a Business Analyst could very between; business and functional/non-functional requirements as well as as-is and to-be processes including a business case.

The Business Analyst records requirements a form of management tool, whether it be simple spreadsheet or a complex application.

Areas of business analysis:

  • Strategic planning - To identify the organisation's business needs
  • Business model analysis - To define the organisation's policies and market approaches
  • Process design - To standardise the organisation's workflows
  • Systems analysis - The interpretation of business rules and requirements for technical systems

You could find yourself in a variation of industries, some including; finance, banking, insurance, telecoms, utilities, software services etc.

To gain a Diploma, candidates must pass four one-hour written examinations on a number of business topics.

There is a combination of core and specialist modules and an oral examination.

There are two types of core modules in the Diploma, these can be gained in any order. You can choose from either “BCS Certificate in Business Analysis Practice” or “BCS Certificate in Requirements Engineering”.

Candidates must also choose one “knowledge-based” module and one “practitioner” module to complete their certificates. You make your choice depending on your own background and preferences. As well as what your organisation requires and the nature of your role(s).

Finally you must sit an oral examination (this lasts for just under an hour). The candidate is required to demonstrate that they can put the competences gained in the written exams into coherent context.

Do you think you’ve got what it takes to become a Business Analyst?

All quoted prices are VAT- Exclusive for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT

* Dependant on experience and industry. Source: payscale.com and itjobswatch.co.uk

Happy Customers

I really enjoyed learning the PRINCE2 methodology with The Knowledge Academy. The trainer; Simon was experienced and knowledgeable on the subject and provided us with a new, fresh approach to project management.
510
I recently attended a PRINCE2 training course for a full week - it was brilliant - there was a lot to take in and lots of homework (every night) but it was worth every penny. I had a really brilliant trainer too. I would recommend this course to anyone! It was excellent - very professionally organised and efficiently delivered. Thank you!
4.810
I have recently completed my Prince2 training with The Knowledge Academy in their London location and had a really good week. I had a trainer called Ray who was fantastic, very enthusiastic and knowledgeable about Prince2. He went through everything slowly ensuring we were all at the same pace. Thanks to him I passed the prince2 course first time!
510
Over all a professional supplier of the Prince2 seminar, with a competent and friendly trainer, who explains and shows the different theories in a manner where it is understandable for all people.
510
I participated in the PRINCE2 Foundation and Practitioner course and was very happy with the whole process. I received pre course material just after booking the course, with a comprehensive description of the process and the work required before and during the course. The material also included a daily schedule for the course and exam-related questions. The training was performed by a professional tutor who made sure everyone was up to speed at all times. He also made us work together in groups, so we got to know each other a little. I was very happy with the whole experience.
4.810
This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.
510
I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.
4.910
Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!
4.810
With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.
4.910
The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.
4.710

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