The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
The Knowledge Academy becomes a first strategic partner of Axelos
It was announced on Friday 30th January that The Knowledge Academy has been selected to be a strategic partner by Axelos, the organisation behind best practice qualifications such as PRINCE2®, MSP® and ITIL®. As the number one globally accredited PRINCE2® training provider this is a great opportunity to increase the success, popularity and international recognition of the Axelos Global Best Practice Project, Programme, Portfolio and IT focussed certifications.
For our candidates this means that The Knowledge Academy will remain at the forefront of providing the highest quality courses at the best price in each global location. This Strategic Partnership also ensures that individuals, departments and whole organisations will also be able to stay at the cutting edge of project management and IT service management by offering PRINCE2Agile® and ITIL® Master Training as soon as the syllabus is approved. Candidates can also be certain of the continued stability and growth of the Axelos Portfolio (both in popularity and awareness) as Strategic Partners and Axelos work together to market these courses.
For The Knowledge Academy, becoming a Strategic Partner is excellent recognition of our commitment to the development and provision of international best practice standards. We are excited work with some of the most talented course instructors around the world to deliver these valuable qualifications. You can be assured that our new partnership will take our already high quality of training to new levels! Our role in developing these courses should also lead to these courses and their examinations becoming available in more languages and delivery countries and locations than ever before.
To celebrate the formation of this Partnership, The Knowledge Academy will be rewarding you with a limited time offer! We will be launching a series of exclusive training bundles to be announced across our social media channels over the next fortnight. Please ensure that you are connected to our pages at:
Google Plus: https://plus.google.com/+Theknowledgeacademyglobal/posts
PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® are registered trade marks of AXELOS limited.