The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
How to become a Business Analyst
Business analysis is the task of understanding business change needs – Assessing the business impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery with relevant stakeholders. The Business Analyst is someone who is a part of the business operation and works with IT to improve the quality if the services being delivered.
Businesses need to adapt continually if they are to be successful. The business analyst is the catalyst of these changes, working closely with the business to create innovative solutions to business problems.
The typical deliverables of a Business Analyst could very between; business and functional/non-functional requirements as well as as-is and to-be processes including a business case.
The Business Analyst records requirements a form of management tool, whether it be simple spreadsheet or a complex application.
Areas of business analysis:
Strategic planning - To identify the organisation's business needs
Business model analysis - To define the organisation's policies and market approaches
Process design - To standardise the organisation's workflows
Systems analysis - The interpretation of business rules and requirements for technical systems
You could find yourself in a variation of industries, some including; finance, banking, insurance, telecoms, utilities, software services etc.
To gain a Diploma, candidates must pass four one-hour written examinations on a number of business topics.
There is a combination of core and specialist modules and an oral examination.
There are two types of core modules in the Diploma, these can be gained in any order. You can choose from either “BCS Certificate in Business Analysis Practice” or “BCS Certificate in Requirements Engineering”.
Candidates must also choose one “knowledge-based” module and one “practitioner” module to complete their certificates. You make your choice depending on your own background and preferences. As well as what your organisation requires and the nature of your role(s).
Finally you must sit an oral examination (this lasts for just under an hour). The candidate is required to demonstrate that they can put the competences gained in the written exams into coherent context.
Do you think you’ve got what it takes to become a Business Analyst?