What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
Does the course include an examination?
The course does not include an examination as the examination voucher can be purchased directly from Thomson Prometric, however, we will provide a free 2012 CompTIA A+ exam voucher when you book A+ & Network+ courses together. Offer valid until 31st Dec 2012
What type of role could this course lead to?
An entry level position as a PC Engineer or system support professional
What exams do I need to take?
220-801 CompTIA A+ Certification Essentials and 220-802 CompTIA A+ Certification Practical Application
What is the exam format(s)
Maximum number of 90 questions, duration is 90 minutes and multiple choice. This applies to both exams
What are the pre-requisites?
Delegates should have some knowledge of basic PC hardware, Operating system fundamentals and the Windows desktop environment. Some understanding of basic networks would also be helpful
The Knowledge Academy
Course Content
PC & Notebook Hardware
Types of computer
Motherboards
Processors
Memory
Storage Devices
Input and Peripheral Devices
Video and Sound Devices
A+ Operating Systems
Windows Operating System
Managing Windows
Windows Storage Management
Installing and upgrading Windows
Windows Boot Process
Networking & Printing
Network Concepts
Local, Wireless and Remote Networks
Printers
PC Support
Troubleshooting Techniques
Basic Troubleshooting Scenarios
Preventive Maintenance
Security
Professionalism and Communication
Supporting Windows
Monitoring and Performance Tools
Disk and file management
Troubleshooting Windows
Viruses and Malware
Supporting Networks
Installing a SOHO Network
Network Security
Troubleshooting Networks
Troubleshooting Client Connectivity
Supporting PC Hardware
Maintaining PCs
Upgrading and Troubleshooting PCs
Upgrading and Troubleshooting Peripherals and Notebooks
Maintaining and Troubleshooting Printers
- The Knowledge Academy Courseware Book
- Exam preperation
- Manual
- Certificate
- Experienced Instructor
- Refreshments
- “First class course, well worth the cost”By Michael Bilic (Rating: 5 out of 5, 19/04/2012) from Manchester
- “I found this course very interesting and have learned a lot this week. Thank you.”By Hannah Kingham (Rating: 4.9 out of 5, 21/03/2012) from Brighton
- “Excellent presentation, very informative a lot learnt”By Martin Todd (Rating: 4.8 out of 5, 30/04/2012)
- “Very well constructed and delivered by a competent instructor”By Larry Hughes (Rating: 4.9 out of 5, 23/04/2012) from Edinburgh
- “Instructor was knowledgeable, experienced & confident. Good at dealing with the differing competency levels in the class, enjoyable and interesting!”By Bob Macky (Rating: 4.9 out of 5, 20/04/2012) from Birmingham
- “Course covered everything you need to know and didn't leave me feeling out of my depth. Was good mix of theory and practical”By Henry Auckland (Rating: 4.8 out of 5, 28/04/2012) from London
- “I have been on a number of training courses and this rates as one of the best - in terms of presentation, content and general feeling of being "Competent"”By Laura Acton (Rating: 4.7 out of 5, 07/05/2012) from London
We do not currently have a video for this topic
