The Knowledge Academy
Change Management Foundation & Practitioner is a 5-day course designed to teach you everything you need to pass the APMG Change Management Foundation & Practitioner exams.
Change can greatly impact any organisation, and it is important to be prepared to handle it before, during and after it occurs. Change Management Foundation and Practitioner will ensure that employees involved in organisational change are ready for change when it comes, embracing it rather than fearing it.
We recommend you read the first chapter of the Effective Change Manager’s Handbook (this is provided).
Doing this reading will provide the best possible start to the course.
This course is open to everyone and there are no prerequisites.
Who Should Attend?
This course is recommended for anybody interested in managing or learning more about organisational change.
- Five days, with a two-part structure
- In the first three days, you will prepare for and take the Foundation exam, which measures knowledge of Change Management
- The remaining two days will be to prepare for and take the Practitioner exam, which confirms whether you can apply this knowledge to a given scenario
The course covers the following topics:
- Understanding the impact of change
- Supporting and preparing for impending changes
- Developing effective change teams
- Understanding and managing others through changes
- Getting buy-in; dealing with individual and organisational resistance
- Building and maintaining good working relationships with stakeholders
- Getting more creative with change solutions
Change Management Foundation and Practitioner Exams
- Focuses on knowledge of Change Management
- 50 questions
- 40 minutes
- Pass mark is 50%
- Focuses on applying Change Management knowledge to a case study scenario
- Objective-testing, a type of multiple-choice
- 4 questions with 20 marks each
- 2.5 hours
- Pass mark is 50%
- Open-book – you are allowed to take ‘The Change Manager’s Handbook’ in with you
Why choose The Knowledge Academy?
- The course includes a copy of ‘The Change Manager’s Handbook’– the best guide to Change Management around.
- You will also receive The Knowledge Academy courseware folder, which has all presentation slides used during training and additional learning material such as practice papers
- We make the learning experience enjoyable
- We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
- We provide pre- and post-course support so you never feel alone
- All of our training is hands-on, using real-world examples
- As a market leader, we have an extremely high global pass rate
- Over 90% of our delegates come back to us for further training
- We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
- We provide value for money and trained over 25,000 delegates last year
- We have some of the most luxurious course venues worldwide
Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.
What is Change Management?
Change Management is all about preparing for and handling organisational change. To develop their Change Management qualification, the APMG have worked with the writers of the Making Sense of Change Management book to deliver a qualification which helps both organisations and their employees come to terms with the issues that may come up during the process of change. APMG is a globally recognised and respected provider of professional certifications such as PRINCE2 and COBIT.
Multinational energy company Centrica were growing quickly. In just a few years, they had tripled in size, and they wanted to continue to expand consistently. To do this, they began to roll out a global management system to standardise processes across the organisation. It was important to get this right. Parts of Centrica were experiencing ‘change fatigue’ and employees were less willing to embrace change if they felt it was being forced upon them. In addition, regulations and policies had to be strictly adhered to, with employees staying up to date with all changes.
To ensure successful adoption of the global management system, effective change management was needed. Centrica’s programme team ensured stakeholder engagement was a priority, keeping senior management in the loop and understanding their priorities. They also listened to their sceptics, considering their viewpoints and involving them directly in the risk planning process.
By implementing effective change management policies, Centrica managed to roll out their organisational changes with minimal resistance. They have continued to expand into other countries quickly and efficiently while adhering to the complex international regulations which govern the energy industry.
How to become a Business Analyst
Business analysis is the task of understanding business change needs – Assessing the business impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery with relevant stakeholders. The Business Analyst is someone who is a part of the business operation and works with IT to improve the quality if the services being delivered.
Businesses need to adapt continually if they are to be successful. The business analyst is the catalyst of these changes, working closely with the business to create innovative solutions to business problems.
The typical deliverables of a Business Analyst could very between; business and functional/non-functional requirements as well as as-is and to-be processes including a business case.
The Business Analyst records requirements a form of management tool, whether it be simple spreadsheet or a complex application.
Areas of business analysis:
- Strategic planning - To identify the organisation's business needs
- Business model analysis - To define the organisation's policies and market approaches
- Process design - To standardise the organisation's workflows
- Systems analysis - The interpretation of business rules and requirements for technical systems
You could find yourself in a variation of industries, some including; finance, banking, insurance, telecoms, utilities, software services etc.
To gain a Diploma, candidates must pass four one-hour written examinations on a number of business topics.
There is a combination of core and specialist modules and an oral examination.
There are two types of core modules in the Diploma, these can be gained in any order. You can choose from either “BCS Certificate in Business Analysis Practice” or “BCS Certificate in Requirements Engineering”.
Candidates must also choose one “knowledge-based” module and one “practitioner” module to complete their certificates. You make your choice depending on your own background and preferences. As well as what your organisation requires and the nature of your role(s).
Finally you must sit an oral examination (this lasts for just under an hour). The candidate is required to demonstrate that they can put the competences gained in the written exams into coherent context.
Do you think you’ve got what it takes to become a Business Analyst?