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ISEB Business Analysis Essentials

ISEB certificates

The course prepares participants to sit the one-hour, open book, examination leading to the certificate in Business Analysis Essentials offered by the Information Systems Examinations Board (ISEB). This certificate is a core module for the ISEB Business Analysis Diploma and is a specialist module in the ISEB Systems Development Diploma.

Course Content

Business analysis rationale

  • What is a business system
  • The place of business analysis
  • Business analysis versus systems analysis
  • Approaches to business analysis

Strategic analysis in context

  • Understanding the organisation’s strengths and weaknesses
  • External analysis – PESTLE
  • Internal analysis – Resource Audit
  • Building a comprehensive SWOT analysis
  • Measuring performance – the Balanced Business Scorecard
  • Critical success factors and key performance indicators

A project approach to business analysis

  • Business analysis studies as projects
  • Terms of reference and project initiation
  • Assuring business benefit

Understanding the situation/issues

  • Types of business ‘problem’
  • Rich pictures and mind maps
  • Defining the problem
  • Review of investigation techniques

Business perspectives

  • Analysing stakeholders
  • Stakeholder management strategies
  • Business perspective - introduction
  • Defining the perspective - CATWOE

Analysing and modelling the business activities

  • Modelling business activities
  • Five types of business activity
  • Consolidating perspectives and business activity models

Identifying potential solutions

  • End-to-end process models
  • Exploring the gap between the current and desired situation
  • Areas for business improvement (organisation context, processes, people)
  • Holistic approach to business solutions

Making the business case

  • Contents of a business case
  • Options
  • Costs and benefits
  • Impacts and risks
  • Payback and discounted cash flow
  • Presenting the business case

Book Now/Enquire

Course: ISEB Business Analysis Essentials
Location: London
Date: Wednesday, February 10, 2010
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