ITIL, ITIL, ITIL!
Picture an eight lane highway with vehicles moving at high speeds, to reach their destinations in time. An accident takes place, and there is a pile-up. Someone phones up the police. They send a police patrol team to assess damage and control traffic. The team reaches, sees the big pile-up and reports about the resultant injured/ dead, fire and traffic jam, and other damage. They request for additional traffic management teams, assistance in casualty evacuation, fire engines, and road clearance teams. All slow and deliberate manual work, by radio communication, all in the excitement of the fire and fury of the situation.
Now, if ITIL (Information Technology Infrastructure Library) was in place, a strategy would have been place, all fed into a network of computers, with terminals at designated places including the patrol car / helicopter, hospital, fire stations, accident vehicle recovery stations and so on. They would have all been alerted automatically, so as to reduce delay to the barest minimum. GPS maps would have pin pointed the accident site, to show the layout of the road, earlier sites for diversion of traffic, location of medical facilities, fire station, other essential facilities, and necessary details, to the police station’s control center. Trauma centers would have been activated in hospitals, and emergency measures adopted by all relevant facilities. Thus, life, and time would have been saved and distress reduced to a minimum.
The ITIL training course lays down procedures and tasks. Check lists are made to not leave anything to the memory and efficiency of the man in charge. Information is received and the network of computers may be programmed to alert various organizations, to activate a set of pre-programmed actions.
The ever expanding IT field is organizing life in myriad ways. While making life easier for professionals ( eg in the medical field), it has increased the profit margin of business houses.
ITIL is designed to organize work in departments, to improve its functional efficiency to better serve the customer, and also act on the feed backs received, to better the system in place. An IT expert thus learns about the organization of a business house, its functions and tasks involved in running it. Thus, an ITIL expert, can organize the improvement of the functioning and working of his organization, while yet taking a leap ahead of his compatriots in the IT field who lack this essential knowledge.
Do an essential knowledge based fundamental ITIL training of 3 days and understand the basic principles, concepts, structure and other essential details of ITIL. Know that as an IT expert with ITIL training, your knowledge is not limited to one aspect of IT field alone. You also have an overall power of knowing your organization and contributing to its betterment and its profits, thus enhancing your own career prospects.
ITIL it is for you, the IT expert!!
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